I was charged 17.00 dollars for gas, I filled tank to 3/4 full same as paper showed me. That’s not fair
Mark M
Customer Reviews for Redmans Trailer Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back up camera did not work and no one told me until after I figured it out myself and called I never received the final tally. Other than that, it was a good truck and very efficient pick up and drop off. Not having a back up camera may be a violation in CT
JAMES MFront windshield quite dirty tough to see through The vehicle road rough and we picked alternate route to avoid highway
DAVID RKind and courteous.
Shannon MEverything was perfect. And the guys were very nice.
ERMA SMy experience was very good. Easy pick up and drop off. Friendly people. I don’t have any notes, keep up The good work!
ZAIRE BI continue to be a returning customer!
JAMES GAfter hours drop off.
Andrew EAll good!
JOEL KKayla (spelling?) owner in Meridian Ct was the most helpful, courteous, person I have EVER met. She helped make a difficult move out of state smooth. Sergio, Berlin Ct helped me get the wiring harness and hitch lined up in Meridian. All U-Haul peps great help
RICHARD CTruck was good, back door stuck enough to warrant a call toake sure there wasn't a latch I was missing. Truck also needed wiper fluid as there was none in it.
THOMAS BThe gentleman that helped me out on 12/28/24 around 1050 did not have great or even good customer service skills. He made us feel so dumb, and his explanations were terrible. I just won't come back here, I'd rather uber it to a further locations just to not to have to deal with him again. He is the older man there.
SHANICE WRented from before will hands down rent from again
DEREK Mn/a
RA-SET TGreat customer service.
HEIDI WVery nice easy process.
JENNA JI was disappointed that U-haul did not have the equipment at the pickup location I requested.
Norm OGreat experience, well equipped van. Friendly staff...made this easy !
BENJAMIN LSteve was excellent!!
PATRICIA RFeedback on the app: It was not clear to me that the photo of the dashboard showing mileage/gas actually got uploaded.
GREGORY RPlease bring the vans back to Redmans. I had to change to a truck which was not convenient for my needs. I have another reservation for 11/29 where I have to also change to a truck and I am not pleased. Traveling to a further location to get a van is counterproductive to pricing
GRETA AVery easy return.
Elaine PThe guys working there were amazing! So incredibly helpful, to the point of helping us map out our truck route. They couldn't have been any better!
KELLY AThere was no issue with the location, but your online system wasn't working properly and it took me a whole hour to get through the pick up your truck process because the app wasn't working at all and the browser website kept glitching and sending me back to the beginning without saving anything. Overall not pleased with the truck share option for this reason. Would not recommend.
Emily DEasy pickup and drop off.
Craig SGreat equipment great service very understanding and have a great report with me. I've recommended a couple of times already. Tha ks guys
COEY LNo complaints everything was great start to finish
Jeremy KWe sat in the parking lot not knowing what to do as the App couldn’t verify our location in Redman’s parking lot. An angel happened to bicycle in and it was Robert Redman! He asked if we had App problems and we said yes. He opened his business ( which was closed on Sunday), processed our rental and gave us the keys. We don’t know what we would have done if Robert had not stopped to help. We can’t thank him enough!!
Christopher BUhaul lied about a partial refunding after making me drive an additional hour which added cost to my rental for mileage since they couldn't keep their promise of the reservation at the closer location. They then decided I'd only get a gift certificate for a Uhaul as if I'm ever going to use a gift certificate for a God damn Uhaul. Fraud, gross, unhelpful, scam of a company I hope they go under soon
Jayson DThe challenge was internet access to process the rental on a sunday. I spent 30 min on hold for U-haul, and then it took 15 min to process the van. The customer support was very nice and patient with me. He told me that the automated process is not reliable in remote areas. The U-haul app will not work in such situations. The app should have info on it indicating that U-haul.com should be the best way to manage the automated rentals, when difficulty arrises. The wait time for customer service was unacceptable. I will not use the automated option again.
Alicia MPrice per mile is close to unaffordable. For me anyway
James Apeople were very personable and easy to work with
Marc CJust please check that the cargo bay light works! But it’s always a pleasure to work with the Redman’s team every time we move equipment for a concert. - Bristol Brass & Wind Ensemble
Sarah DTruck was a little messy but was not a bad experience
Kaitlyn BThe trailer for pin was previously bended. Was a pain in the ass close the door every time . Please fixed
Josue LThe owner of Redmans helped me with the truck rental and he made it quick and easy.
Wayne SThe rep at Redmans was a very cool dude. He had a great sense of humor and was quite knowledgeable.
Randall MEasy fast rental. Easy process. Trailer was in great shape and clean... much larger too. Thanks you
Airen MEasy access, friendly staff. Some locations are very tight, especially when it comes to returning the vehicle. Redmen's is not, turning, parking all very easy!
James HVery friendly staff. Fast easy and convenient service. Definitely recommend
mike mGiven the online reservation process, it would have been nice to receive a confirmation email the day before to confirm the truck would be available on the day and time I requested.
Thomas HI Rented a trailer…online - in and out in a few minutes. Everyone was very personable and knowledgeable. Will do business with them again!
Alfred HThey were 2 boxes in the back. I threw them away just to avoid the headache.
Marcos ORenting a truck should be straight forward. The person wasn't helpful at all. Didn't explain anything but 5 dollars a gallon for gas a where to drop off key. Did not explain how to drop off truck when dealer is closed. Was web site necessary? I was trying to drop off truck for 30 min.
Carmine FWe initially made our reservation to pick up a trailer at a location 40 miles away. We made the reservation several weeks in advance. We were called the day before our pick up day to inform us that the nearest location with a trailer was Redmans in Bristol. We made the drive out of necessity but the Redmans staff was friendly and efficient. They made sure the trailer was hooked up correctly and that the lights all worked. Bad start, good finish.
James TEric was outstanding in answering all the questions i had. His customer service went above and beyond my expectations. Thank you
Richard MNothing. Everything was perfect. Steve was very helpful, informative and prompt making my experience a very pleasant experience
Shawn BI reserved a truck in Middletown only to be called the day before that they don’t have one and I have to pick it up all the way in Bristol. Next I was told I had 51 miles which should be over what I would need however after returning the truck that same day I was called the next day saying I didn’t return the truck. I confirmed with them that I did. I guess they found it bc they didn’t call back however next day I noticed they were trying to take more money from my account after I had already paid. When I called they said I was over the 51 miles. This is very unprofessional and highly unfair and I am not happy about the service I received at all. Now I’m getting emails saying I have a balance when I open my account I don’t see a balance.
Karon HI just have questions about my bill if someone can call me at 8604147466
Darlene LNatasha at uhaul.com was very helpful she stayed on the phone with my daughter and I and helped us through the pickup process. Her help was invaluable.
Barry SGreat experience - no improvement necessary.
Mary MNothing at this time
Tina NSuper straight forward
Daniel PNothing everything was great
Art C