Customer Reviews for Redmans Trailer Sales Inc
(U-Haul Neighborhood Dealer)

663 reviews

120 Terryville Rd   Bristol, CT 06010
(Route 72)

(860) 516-0125

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 516-0125

120 Terryville Rd
Bristol, CT 06010
(Route 72)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyra K. 
Rating:
3.0

I believe the level of gas was incorrectly estimated so I was overcharged.

Michael A. 
Rating:
5.0

No complaints/ keep doing what you're doing. Thank you

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Dawn T. 
Rating:
4.0

Customer did not leave a comment.

Bill C. 
Rating:
4.0

Customer did not leave a comment.

Marned C. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
4.0

The 19.95 24 hours rental should not be display on this vehicles, I was not expecting over the pass miles charge I end up paying 80$ excluding the gas I totally understand any way not happy how expensive, this is way to out of the budget the Truck was pick up at night and was park in my driveway for the next day moving boxes betweens thomaston ct and southbury ct which is not far at all and this price of 80 on my return come on !! Not happy never used this again

Guillermo H. 
Rating:
5.0

Customer did not leave a comment.

Graham P. 
Rating:
5.0

Everything was great. Folks at Redmans were friendly and courteous

STEVEN J. 
Rating:
4.0

The windshield was not clean and the loading area had to be blown out with a leaf blower. Better cleaning would be nice

Raphael D. 
Rating:
3.0

the only thing was that it was not swept clean.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Great people

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

Sebastian R. 
Rating:
5.0

The people there were helpful and nice.

Richard H. 
Rating:
5.0

Paul went above and beyond to make sure pickup and drop off went very smoothly. Definitely will be back.

Mark M. 
Rating:
5.0

everything was great, Addy is yhe best part of the visit!🐾🤓

Zita D. 
Rating:
5.0

Was very satisfied

Helene S. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
4.0

Customer did not leave a comment.

Miriam G. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
5.0

Customer did not leave a comment.

Lauretta S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Don' allow customers to smoke in vehicles. My rental vehicle reeked of cigarette smoke. Disgusting!!

Paul G. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

NICK V. 
Rating:
5.0

I was quoted a base price of $360, but the price was $450. This was very disappointing.

WILLIAM R. 
Rating:
4.0

All good

Deborah D. 
Rating:
3.0

No. Everyone was friendly and efficient. We'd rent from there again if the need arose.

Laura O. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
3.0

U-haul used to be my go to place for truck and trailer rentals.Lately when I make a reservation I receive an email later stating that my pickup location has been changed. When it is with a truck rental and I have o pay mileage it can add to the overall cost and due to this I have cancelled several reservations due to a change in pickup location. U-haul has become a last resort for my rentals due to this.

Hans S. 
Rating:
5.0

Very friendly. Efficient. Easy parking for the trailer.

Vicki M. 
Rating:
3.0

I like Redman's, they are a good company. If they are responsible for trailer maintenance then they dropped the ball. The right rear tire was bald and had two slices at least an inch long and a place that a bubble was forming. Road service: staff up to answer your phones, don't tell me to go to Uhaul/help and be in control of the entire process. Uhaul should answer a phone call not keep me on hold for over 40 minutes...

William C. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Check-in & out was very easy at Redmans

Michael C. 
Rating:
5.0

Customer did not leave a comment.

James Robert C. 
Rating:
5.0

Customer service really great with super friendly staff. Quick service at its a smaller uhaul location overall.

Tanya O. 
Rating:
5.0

Very Professional and helpful.

Robert S. 
Rating:
2.0

I went to pick up a truck at 7 pm, and the business closed at 5, but it was set up in a way where I had to go to the counter to pick up the truck. I was there for an extra hour trying to get it fixed with customer service on the phone, time that I had planned to be loading up the truck. Additionally, I ordered moving blankets, they were not provided.

Samuel D. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

I believe the staff should inspect all of the trucks before they are rented. The day after I returned the truck we used a staff member called me to say that the ramp in the back was bent. I explained to the staff member that it was already bent when we got the truck. We didn't use the ramp for that reason because it looked messed up to begin with. He said okay no problem and hung up. Then they charged me $12 for gas when I returned the truck at the level it was when I got it. When we got the keys initially they said the truck had a half a tank of gas and it needs to have a half a tank when we brought it back. I checked the gas as soon as we got the truck and it wasn't half full. It was under the half mark by about a half of an inch. So I replaced the gas we used and made the tank back to the level it was at when we got it. Got charged for gas we didn't use Everything else was great and the truck was a big help. Just wish staff did better inspections of their vehicles before each renter to ensure people aren't being accused of other peoples damage done

Aleecia B. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
3.0

Was told I wouldn't pay a convenience fee like noted in reservation for returning in key drop, was still charged. Truck had empty beer bottles in drivers side door.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Calling U-haul to make changes to my reservation was ridiculous! HORRIBLE WAIT TIMES - WAS NOT ABLE TO GET THROUGH!!

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

WE were told the truck had 3/8 of a tank of gas. When I drove off I realized that it was on empty so I immediately had to get gas so I wouldn't get stuck. I should receive a refund for the 3/ 8's of a tank of gas. I did not appreciate this.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
3.0

The van was dirty with animal hair all over and smelled awful like a barn. We couldn't get the smell out of my cloths after I picked it up. It was gross I had to lysol it and use spray to mask the smell..

melissa V. 
Rating:
3.0

The cab was dirty upon pick up, the brakes were grinding badly, online check in and return were cumbersome.

Michael D. 
Rating:
3.0

Website said establishment was open. Got there and it was closed and fortunately I was able to use my phone to complete the return. Not everyone would have ability use their phone to complete the process.

MARK P. 
Rating:
1.0

Tire maintenance was lit on dashboard of Truck, leaving concerned that tire pressure was low and would I have an issue after truck was loaded Also brakes were grinding at each attempt to use brakes leaving me Concerned will truck brakes fail when needed Customer service agent Just laughed after I told him upon returning the truck

tiara W. 
Rating:
5.0

Customer did not leave a comment.

Olga F. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
3.0

Customer did not leave a comment.

Johnson G. 
Rating:
5.0

The gentlemen at this shop are wonderful guys , extremely helpful, kind and jovial. Real pleasure encountering this shop.

ROBERT B. 
Rating:
5.0

Very easy service

Karen D. 
Rating:
5.0

The employees were all very courteous and accommodating making this a pleasant experience

William T. 
Rating:
2.0

Locks for trucks not available. Also had to wait 45 minutes past pick up time for previous renter to return the truck. On positive note, staff was friendly and courteous.

William K. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Same as above. Not penalizing Redmans for an incredibly poor start from Uhaul corporate. Redmans (and Citizens Storage) saved me from not using Uhaul ever again.

TREVOR FREDRICK D. 
Rating:
4.0

It would help to have a larger sign by the road that indicates it's a uhaul rental place.

James A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

These guy's know their business, I'll rent from them again.

Adrick M. 
Rating:
5.0

Great customer service.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Nicole O. 
Rating:
4.0

Customer did not leave a comment.

JIMMY A. 
Rating:
5.0

Great resource in my town, will use again. Thank you Redman's

Joseph I. 
Rating:
1.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Nothing. Vehicle was clean and ran flawlessly. Personnel was friendly and efficient.

STEVEN J. 
Rating:
4.0

The person who took my reservation (not someone from Redmans) put it down for the wrong day. She scheduled me for a pick up on the same day as I called rather than the next day as I wanted. Therefore when I came to pick up the van it wasn't available.

Richard S. 
Rating:
5.0

Fabulous U-Haul dealer!

William S. 
Rating:
1.0

As a frequent customer I was dissatisfied with this location the Uhaul was filthy and service was bad definitely a misrepresentation of Uhaul. As an African American women I was VERY uncomfortable there

Mallory B. 
Rating:
5.0

My experience with the staff at Redmans was good. No complaints there. Truck wasn't cleaned but not a big deal for my moving purposes. Interior was covered in dirt and animal fur. The tire maintenance light was on as well. Truck could've used a little attention before being rented out.

Shelly R. 
Rating:
3.0

What started out to be $19.95 ended up costing $70.00 plus. I could have had the items purchased delivered for less than I had to pay uhaul with all the extras charged. Learned my lesson the hard way. Won't do that again.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Nothing it was quick and easy

Damion M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

They were very easy to deal with. I have already recommend them to other people. Great job for the times we have with the Covid-19. Very reasonable in price. Nice experience!!

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Dominic L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

The truck's engine light was on during the entire 8 hour period. The Tow/Haul light was also on, whatever that was? The ride was a little rough in places. Overall, the 15-footer was quite good at higher speeds. Very clean in the back. Ramp was a god sent seen we were moving some bulky pieces from an artist's studio into storage. My 2nd rental with Redman's in Bristol CT. Very professional and helpful. USB port was a plus for my phone. That was not on the van I rented end of December.

Nick R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Nothing. Staff was safe and friendly under the circumstances. It was a great experience.

Cynthia T. 
Rating:
5.0

The trailer would have been easier to use if it was equipped with a tongue jack wheel. I had to haul around a hydraulic jack.

Ronald B. 
Rating:
5.0

Nice guy at the location.

William S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

gilman C. 
Rating:
3.0

Customer did not leave a comment.

Jason P. 
No reviews have been submitted for this location.

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