The fact that our pick up location was changed at the last minute from Fort Saskatchewan to Red Water was frustrating enough because of our tight timeline. But then we were told that if we don't return it to that same location we would be charged a fee. Our new home was now about an hour away from Red Water. Then on the day of drop off we were 45 minutes late to drop the trailer off and they were prepared to charge us another full day. They did refund the charge for the â€œextraâ€ day so that is one good thing. But I will never recommend uhaul to anyone I know and I will not be using uhaul again.Mark S.
Customer Reviews for Redwater Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check uhaul for dirt and damage, cause we're pretty sure it wasn't checked.And the employee was rude to Andy when he took it back, thank youAndre B.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Nancy S.
Very good people to deal with.Terry T.
Customer did not leave a comment.John H.
Have a more thorough check of the vehicle done after someone drops it off. There was liquid splashed all over the cup holder and up the side of the center seat. There was muddy footprints on the floor of the cargo area.Robert Victor S.
Supply packing blankets and ropesangela M.
The service was friendly and easy, all my questions were answered promptly and the truck worked well.Robert K.
Everything from calling in( the friendly service ) to picking and dropping the U-Haul back off ( the two people were also very pleasant and helpful ) were excellent ! Thank you ! Noreen.Noreen L.
extremely annoyed that i had to go 1 hour away to pick up a truck i reserved over a month in advance. you can see what date and time a person reserved a truck for, you should have it ready for them at their desired location and time.Matthew J.
It took 20 mins to drop off the unit as she could not find the us in the system! I think this is on uhaul not the agent. Rented unit with half a tank filled to 3/4 tank as it wasn't registering properly and it is what it is. I got charged .36 cents extra for mileage . Wow just not impressed at all !!Cody L.
Because of the ice build up on back door could not open it. Had to use a pry bar to break ice free to lift door open.Dwayne W.
Customer did not leave a comment.laura M.
Booking on line is a completely not user friendly. Customer service was great at that place. They didn't have any printer paper to print out contract.Rob P.
Offer insurance on the vehicle during the pre-registration process not at pick up.Richard C.