See above
Jessica N
Customer Reviews for Rego Park Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was over charge for the rent rate , and I want that my rate been adjusted please . Thanks .
Nelson MFast service when obtaining the rental. However I was charged a gas tank fill up fee even though tank was filled by employee on site.
Bobby SThe person running this location was very helpful and made it an easy process, thank you!
Kathryn MThey close at 5 or 6 but they allow you to bring the vehicle back late if you need to. You just have to drop the keys in the box outside if you drop the vehicle off after they close.
Caitlyn CI requested for an 9foot overhead space cargo van and received a regular 4 foot tall van.
Glenn FMore space for equipment
Dion MI had ordered blankets, and he didn’t have blankets. He suggested I go somewhere else for them. That’s unacceptable. He also didn’t walk me out to the truck to look it over in the rain. Not good service
Jeffrey WNo one mentioned the hassle of getting reservation via the app. Took me over 30 minutes to figure it out and two people had to be called to secure me? Also I rented an appliance dolly which is high. I got a regular dolly which made it almost impossible to load. I need my money back.
Luis gCaring, helpful and responsive. A quilt that I left inside the van was saved and returned. The representative was very helpful.
Rafael GVery good customer
SUJAN TExcellent service. The person behind the counter processed the check-in smoothly. I was running late and called him, he said don't worry, I'll be here to check you out
Tushar GTo whom it may concern, I have only one concern. My name is Lorraine Vargas-Solla. I rented a truck for 19.95 plus mileages. I was wondering why I was charged for overtime. I was under the impression that it was 19.95 for the day plus the cost per mileage plus gas. I am confused as to why I was charge for extra time. I await a response. Thank you, Lorraine Vargas-Solla
Lorraine VThe van i was issued was so disgusting the attendant told me he charged the previous renter $600 cleaning fee
EDUARDO GManagers need to manage their locations properly
Geron OMore explanation on how to get the key to the UHAUL allocated.
OLUFEMIBABATUNDE ONone.
NARESHWER PI booked a box truck two weeks before pick up date. I got a call less than 24 hrs prior to pick up that the only equipment available on this location was a cargo van. I reluctantly agreed knowing it would be impossible to find a replacement in less than 24 hrs. I came to pick up the van and the attendant couldn't be bothered until he saw me getting annoyed. I inspected the van and it looked clean. When I started driving, I realized that there is a very pungent odor from the cargo area. The van must have been used to haul farm compost because it smelled like cow manure and there are visible "grass" looking leaves on the cargo mat. I had to endure this stench because I needed to get my moving done. Also, I rented a hand truck but it's nowhere to be found.
Josef PMore trucks
Eric OWe had no blankets to protect the furniture and the passenger door was difficult to close.
Janet HExcellent customer service with a smile!
Philip MThe location is fine and everything. On the app, the final step to rent a truck was confusing. I was unable to tell that there were links next to the checkboxes to open the term/agreement and that those links needed to be open before checking off the boxes.
Paul YNothing just stay consistent
Dion MThe app took a while to verify information prior to picking up the truck. Other than that, all went well. Thank you
Daniel KMore equipment to help my moves
Dion MFast transaction! Thanks
Ernesto sThis is the second time I rented a U-Haul truck at this location. The person handling the rental is Ali and he is friendly and professional. He is the main reason I rented again at this location. He walks you through the process of renting so you know everything there is to know about your rental. There are no surprises. I certainly will rent from there again if I need to in the future.
Jeffrey SThis is a busy location with efficient, friendly service. The pickup was smooth, the vehicle I booked was the vehicle I received. Drop off was seamless. Would come back to this location anytime I need a local in-town Uhaul.
Kathryn BThe attendant named Ali was friendly and helpful. He answered all my questions as I was a first time user of U-Haul trucks. He made the transaction easy and painless and if I ever need to rent a truck again, I will think of this location first.
Jeffrey SThe app made it easy to return the truck
Kathryn JThe van was fresh and brand new!
Jed MAli was a nice professional and patient even when he was managing the station
Arthur lGreat experience and very convenient!
Colin PNone
James PService was great but I was not happy with the fact I had above amount of gas and it wasn’t deducted and wish I knew that when I applied for the vehicle.
Arthur lThe pick up was a little bit of a process. I was under the impression that I would have 24/7 assess when picking up the van but when I got there, they have the key box; but only to drop off not to pick up. The attendant Ali was super rude, only thing he said to me was I have it full you return it full. That was it. When I came back to drop off the van, the same attendant Ali was there and was so disrespectful. We thought we had filled up the tank but it was about 1/12 away from hitting the full line. He walks up to the van and goes no it’s not full. Before we knew it he got in the van drove to the gas pump and started putting gas in the van for four seconds (that how long it took for the gas handle to pop, indicating that the tank was completely full) all while the van was still running. This was super dangerous especially with my fiancé and in laws standing there with me. The service was just horrible. Never using them again.
Fay LGreat service, great help, vehicle was in top shape and readily available
Ramon MNice service made the process seamless.
Joanna KThe pickup and return process was easy. ALI at the store explained everything he was awesome. The van I rented was fairly new under 10K miles. That said, the van smelled horrible and the volume dial of the radio did not work...it was either no radio or ear busting loud. The van smelled awful please uhual figure out a way to deodorize between rentals.
Kelvin DVery expensive.
Edin LGreat service and friendly staff.
Peter AThe staff was really kind and professional. I arrived couple min after store closing hours but location still accommodated. Only negative to point out was the inside of the van was a bit dirty and had sticky liquid, guessing from prior renters. Will definitely recommend this location over others.
Dae YMake sure the vans are clean!!
Tamara SI ordered 2 hand trucks when I reserved a 10 ft truck. AFTER I checked out the truck a clerk told me they didn’t have the hand trucks I ordered. The movers that I hired (Jay Rio from Movinghelp) told me they had hand truck, but turned out it was missing a wheel. So I ended up picking up a hand truck from a friend to make sure the move went smoothly. Both Uhaul and the Movinghelp failed their customer.
IAN CEasy to pick and drop it off. Nice and helpful staff. Try to offer bigger trucks also from this location.
NAVEED WThis is great location to pick up and return
zhenhuan xNone of the things I reserved were there to use for my moving experience. The man who assisted me with the order was a very poor communicator. He didn’t seem very friendly at all and acted as if I was bothering him when I told him I was here for the truck I reserved. The truck was very old. It did not have a ramp attached which I thought it would due to the videos on the website. I was given an old dolley to move my items but it was very difficult to use and there was no ramp to push it into the truck which made everything much more difficult and take more time to move.
Preston WVery old truck. Engine has no power at all. Loud noise everywhere while driving. Nasty inside. Not recommend.
Linh TThe worst customer service I’ve had. Clearly, in this man’s country they treat women like second class citizens. He was rude, obnoxious, and unhelpful. He had no sign on his gas station that says U-Haul. I drove around the blocks trying to find the location. I finally went door to door asking for info. I found it was the right location when I entered the office and saw a hand size sticker on the door. He made no apologies for the Difficulties find him.
Bob SI had added a hand truck & moving pads but after checking both were not there. If I didn't check I would have never known and not even the attendant notified me until I complained. His only answer was they didn't have any and they were rented out but he didn't bother to call me before arriving or even before I took the truck.
Andrew RVery helpful good customer service.
Mark LWe did a drop off so there was no interaction with a representative.
Andrea SNothing Everything went good, no issues Worker was very helpful and courteous Will definitely use this service again
Edwin CThe AC was broken and the gas gauge never moved off of full which may run out of gas without knowing you are low on gas. I also had an issue with drop off where the app would not connect to the location services although location service were on and the uhaul app was allowed to access. Other than that the rental was great and I will use this station again.. The owner Ali is always super nice and helpful..
Kevin TMy experience was great
Michal MRepresentative was very helpful and nice. Ali I believe his name was.
Aida A