Customer Reviews for Reidsville Electric Inc
(U-Haul Neighborhood Dealer)

144 reviews

223 W Brazell St   Reidsville, GA 30453
(Across from dollar general)

(912) 557-4438

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 557-4438

223 W Brazell St
Reidsville, GA 30453
(Across from dollar general)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

BRENDA A. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Nothing, very professional and was in and out in short time!

WALLACE C. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Staff is very friendly, knowledgeable and helpful!!

Charles R. 
Rating:
5.0

Have use them a number of times, always helpful.

karen R. 
Rating:
5.0

Good

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

TEVIN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Friendly service and clear instructions on where to drop the trailer.

Reika S. 
Rating:
1.0

This establishment was very unorganized the service there was not helpful. My personal vehicle was locked and i could not retrieve it so i got charged for additional time.

Anisha M. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe C. 
Rating:
1.0

I feel like I was overcharged. I took a picture of the mileage when I first got the truck and made sure I put it back. The manager guy lied and said I went over, which I am almost certain I didn't. And even if I did, it wasn't by much. I put gas in, and had to pay and extra $13 on top of the $124 deposit that I didn't get back.

Tempestt W. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
2.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Mr. Glens customer service was prompt and effective.

Lisa T. 
Rating:
1.0

Location did not have gas in vehicle. 3 miles to empty!! Inside cab was filthy. Cup holders had sticky residue, slash stairs from a guild that was all over floor and passenger seat. Location did not have blankets I needed. Overall this location was lazy and disorganized.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

Customer did not leave a comment.

De'Angela V. 
Rating:
5.0

Excellent Service!

Ronnie L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
4.0

The costumer service was amassing at this location! However my overall experience with U-HAUL was terrible. My truck that i reserved was not there, the dolly that I reserved was not there, and I could not get in touch with a U-HAUL representative. I have called, emailed and tried live chat..... BUT NOTHING! I AM EXTREMELY UPSET 😡. It cost me more money than I had planned.

Cheryl H. 
Rating:
3.0

Wasnt sure where to leave key. Didn't see a drop box, so locked key in back of truck.

Stephanie J. 
Rating:
5.0

Ace hardware is a good place to shop in the big city of Reidsville, Ga. We rented a U-Haul the service was professionally handled, the person that assisted us had a great attitude and customer service and took no time completing our paper work and took no time bringing the U-Haul around to us.My family is very proud to have Ace Hardware in our home town. Thanks Mr. Elliot and your staff

Janace C. 
Rating:
5.0

every thing was good. We had no problems.

Mary P. 
Rating:
1.0

Customer did not leave a comment.

Cierra A. 
Rating:
3.0

We had to go to another location than our original drop off location. We had to drive an extra 80 miles for a free 50 miles while wasting 1.5 hour of our time.

nick K. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

Victoria F. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Jimmie C. 
Rating:
5.0

Customer did not leave a comment.

Teresa T. 
Rating:
3.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

diana F. 
Rating:
5.0

All I would suggest is when someone makes a reservation to pick up a rental item and get a conformation number that I would think that the item would be on the premises. After traveling 2 hours to reach the U-haul place, I was then told they do not have one. I was then told that the only other place to have the truck Is approx. 30-45 minutes away. Not only did I have to go an extra 1 to 1 1/2 hours to pick up and return, it was a pain due to the time frame I had and inconvenience. Need to get better to have a representative actually call to make sure they have it on lot instead of assuming.

Ken E. 
Rating:
5.0

Great service

j Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Deven P. 
Rating:
5.0

Customer did not leave a comment.

harley B. 
Rating:
5.0

The truck was very loud and the rear tires needed replacing. Anytime above 40 mph, you couldn't hear yourself think!!!! How about checking the exhaust and replacing the tires.

Daniel B. 
Rating:
5.0

Not one thing Staff was very helpful and nice

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Francine J. 
Rating:
5.0

Customer did not leave a comment.

Ernest P. 
Rating:
5.0

Customer did not leave a comment.

BYRON P. 
Rating:
5.0

Customer did not leave a comment.

Ebony S. 
Rating:
1.0

I was quoted for 2 days, when I arrived in Reidsville, I paid 138. for only one day. Not only did I have to go to Reidsville to pick it up, but the bill was twice what I was told

Ila D. 
Rating:
3.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

I have a problem with the online rental for the statesboro uhaul place we rented online in advance only to get a call the day before to tell us we would have to drive to Reidsville ( 64 miles) out of our way then to statesboro (where we originally made a uhaul reservation) to load daughters apartment and move her to Americus!!!!! No happy with the customer service we recieved or the burning of my gas and time to get to Reidsville!!!

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Abrahm J. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
3.0

Pick up was great....corporate on the other hand, not so much. Your computer system still has a lot of glitches that should have been rectified in the beta run. Service reps comment on the system not working was "I don't know what to tell you" and they hung up on the dealer. Self check in, really? All in all, very unprofessional and highly frustrating.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

Customer did not leave a comment.

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

ANNA G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
5.0

I got charged for a second day when I only had the tow dolly for 8 hours, that's not right.

DAVID M. 
Rating:
5.0

lowei use dr cost of 15ft size of truck for local used truck for 1 load n a total of less than 3miles put on it was a cost of $36. n change which is resbonal but over priced for my use. other wise it was a great use .

mat P. 
Rating:
2.0

I did on line express check in and still waited 55 minutes. Nothing express about that.

Wendell S. 
Rating:
3.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Marcia J. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Sally S. 
Rating:
1.0

Not tell a person one price and charge another

Sherry T. 
Rating:
1.0

Do not send customer to Budget Rental or other competitors to get a truck. Honor your reservation. Do not send customer 50 miles to pick up a truck. Do not rent a truck which is out of alignment.

Aimao Z. 
Rating:
4.0

Customer did not leave a comment.

Katherine R. 
Rating:
2.0

Customer did not leave a comment.

Lance S. 
Rating:
3.0

Trailer was dropped on Sunday and Monday morning they opened at 7:30 i started calling at 9 took over an hour to get someone to answer the phone. You think in an hour and 1/2 they would be ready for phone calls.

Pat Y. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Beautiful truck, performed flawlessly. Personnel at Reidsville Electric took care of me promptly, had the equipment ready.

Clarence A. 
Rating:
5.0

They did an excellent job checking us out. Helpful and friendly. I would highly recommend.

Byron P. 
Rating:
4.0

Customer did not leave a comment.

alferd M. 
Rating:
3.0

I was extremely disappointed with my overall experience. First, my truck was rescheduled to a new location that was out of my way. Then when I arrived to pick up the truck, there was not one available and the man told me I had been rescheduled, again, to pick up at another location. I never received a phone call informing me of the 2nd reschedule. I had to drive over 60 miles out of my way and lost valuable moving time. I was extremely disappointed with the handling of this move and hopefully will not require your service again.

Carla W. 
Rating:
3.0

This location was supposed to be a 24 hr drop location but gates were all locked. We were told to drop it outside the gates in a gravel parking lot but then the catch on the trailer would not release our hitch. After being told that the closest other drop site was 40 miles away, we realized we could not go there and called a relative to come to us and help jack up the trailer until the hitch released the ball. It was 93 degrees in the sun and had to wait an hour for help as we were told that roadside assistance was probably not going to be available since it was Sunday.

JAMES C. 
Rating:
4.0

I had no problem with this location - but have a BIG problem with our experience overall. I will be calling tomorrow to file a claim and ask for partial or full refund. My reservation was at a Statesboro, GA location. When I arrived there, they did not have my reservation and discovered that reservation had been changed to Sylvania, GA -- I received no communication from UHaul -- which is 45 minutes from my reserved pick up location. After several unanswered calls, the Statesboro location found out that the Sylvania location was closed. Call to Uhaul found the trailer I needed at this Reidsville, GA location -- 30 miles away so 60 additional miles round trip. Having to go to this location also put us 2 hours behind on a day where we drove 3 1/2 hours to Statesboro and were moving furniture back 3 1/2 hours. Both the representatives at Statesboro and Reidsville were kind, helpful, and sympathetic to our situation. No problem with them, but it was a terrible experience with Uhaul, whom I have rented from numerous times before without incident.

Karen D. 
Rating:
3.0

My uhaul leaked and many of my clothes were ruined and my boxes were all wet.

KASEY G. 
Rating:
3.0

The Staff at this location was awesome. however my entire experience with Uhaul corporate (1800 Go-UHaul) was poor. Why would you let me reserve equipment from a pickup location when the equipment isn't available there. I was then rescheduled twice. without notice

Brandon K. 
Rating:
2.0

Customer did not leave a comment.

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Bryce C. 
Rating:
4.0

Customer did not leave a comment.

BYRON P. 
Rating:
3.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Great job!

Walt W. 
Rating:
4.0

Customer did not leave a comment.

Rosalind I. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

cheryl W. 
Rating:
4.0

Everything went without a problem and now they have a huge yard to drop off the rentals. Made it very easy.

DAVID HANSON N. 
Rating:
3.0

The location and their personnel were great! The problem was the UHaul website...they were unable to do the proper paperwork because of the website having problems and I had an extended wait. Please update your technology!!

PATRICIA W. 
Rating:
5.0

very helpful

WINDLE F. 
Rating:
5.0

Excellent Professional representatives for Uhaul.

JOHN H. 
Rating:
5.0

Cheaper rate

JIM M. 
No reviews have been submitted for this location.

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