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DORIS P
Customer Reviews for Reidsville Electric Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was quick and efficient. Friendly, too.
JERALD EAll hoid
Melissa GSchedule your reservations better. Get better managers. Improve your customer service and system knowledge.
Steven GNot a lot they just went thru a hurricane so it was a mess. Not at all there fault.
CHARLES FComputers down. Wanted me to take some where else I said no. Handed him the key. Wouldn't come do the inspection for turn in .was clean file was at 1/4 where it was at pick-up no new damage and turned in a day early. Hopefully he won't try to charge me for fuel fill-up and however many days it takes to get his wifi up.we were hit hard here in Reidsville by Helena
Shirley SGreat experience.
William MIn and out in minutes and very convenient and easy
justin AAlways give them what they request. Don’t substitute.
Mary BIt really good help he good job Thank you so much James
James HOnce again, Uhaul surpasses expectations.! Excellent customer service! See y'all next trip. Thanks!!
David BThis location was spot on for service and equipment!!
THOMAS WGreat Staff extremely helpful
willie JVery friendly and helpful.
Earl CHelp them to explain better the rental days. I was told they did not have a dolly, but then they checked the trucks and they had one. The truck given was not cleaned ie swept/dusted wiped down and later I found broken glass tucked into drivers seat. This is only because I cut my butt. CHECK FOR GLASS! This place did not have boxes to buy. They weren’t aware of their inventory.
susan mClearly marked drop off signs. However, one complaint is that directions took me to Ace hardware for drop off but U-Haul has address listed as Reidsville Electric that is across from dollar general and there is not a dollar general.
natalie sExcellent experience.
William MI had rented a truck and did not know it had floor damage till I fell out the back
benjamin pOnce we figured out where to return the truck at, the rest was super easy. I am glad that we did not decide to return at night, being that it is a 24hr return location, because the picture you have to take of where the rental is parked would not have been possible.
William HThey were friendly, helpful and very knowledgeable!
Stacy TACE Hardware is a great place! The staff is friendly and very helpful!
Charles JDo regular service on trucks.
Nicole MWhy don't you ask about the overall experience. This rental experience was one of the worst I've ever had. The truck I had originally reserved was not there when, US 80 in Statesboro. It took an hour for them to decipher what had happened. Someone else had picked up the truck reserved for me the night before. I had to drive 45 miles away to Reidsville to get another truck. It took 30 minutes and the help of a regional rep to get it processed be cause the system was trying to charge me more than what I had reserved the unit for. I was also told I would get an additional mileage allowance giving me a total because of the distance from the pick up site and the location we were moving from. You also changed the location I was to return to from East Cherokee Storage to Uhaul on Hwy 92 Woodstock thus making me waste more time and put additional mileage on the truck. To top it off I get a charge today for $22.05 for additional mileage. The total mileage I put on the truck was 275.10. I was told I would have nearly 350 miles for my allowance. I also had to drive an additional 7 miles to return the truck because the return location had been changed. This was absolutely the worst rental experience I've ever had. With the 3 hours of time wasted to get a truck the rental should be free. I expect a credit for the $22.05 mileage charge immediately.
Rodney BBrandi did a fantastic job taking care of my return/drop off.
Michael SBrandi was the young lady that took care of my return and did an excellent job.
Michael SProvided information on vehicle. Service engine light came on as we were arriving at our destination.
KATHERINEGAY BNothing, very professional and was in and out in short time!
WALLACE CStaff is very friendly, knowledgeable and helpful!!
Charles RHave use them a number of times, always helpful.
karen rGood
ROBERT HFriendly service and clear instructions on where to drop the trailer.
Reika SThis establishment was very unorganized the service there was not helpful. My personal vehicle was locked and i could not retrieve it so i got charged for additional time.
Anisha MI feel like I was overcharged. I took a picture of the mileage when I first got the truck and made sure I put it back. The manager guy lied and said I went over, which I am almost certain I didn’t. And even if I did, it wasn’t by much. I put gas in, and had to pay and extra $13 on top of the $124 deposit that I didn’t get back.
Tempestt WMr. Glens customer service was prompt and effective.
Lisa TLocation did not have gas in vehicle. 3 miles to empty!! Inside cab was filthy. Cup holders had sticky residue, slash stairs from a guild that was all over floor and passenger seat. Location did not have blankets I needed. Overall this location was lazy and disorganized.
Patricia TExcellent Service!
Ronnie LThe costumer service was amassing at this location! However my overall experience with U-HAUL was terrible. My truck that i reserved was not there, the dolly that I reserved was not there, and I could not get in touch with a U-HAUL representative. I have called, emailed and tried live chat..... BUT NOTHING! I AM EXTREMELY UPSET 😡. It cost me more money than I had planned.
Cheryl HWasnt sure where to leave key. Didn't see a drop box, so locked key in back of truck.
Stephanie JAce hardware is a good place to shop in the big city of Reidsville, Ga. We rented a U-Haul the service was professionally handled, the person that assisted us had a great attitude and customer service and took no time completing our paper work and took no time bringing the U-Haul around to us.My family is very proud to have Ace Hardware in our home town. Thanks Mr. Elliot and your staff
Janace Cevery thing was good. We had no problems.
Mary PWe had to go to another location than our original drop off location. We had to drive an extra 80 miles for a free 50 miles while wasting 1.5 hour of our time.
nick K