It was very difficult to manage checking in/picking up the rental as the manager in charge of the u-haul services was not on site. I ended up having to talk through an employee's phone to manage the pick-up as he continued to go back and forth with his employees about which trucks were functioning or not. The rental equipment itself was fine, but the process to pick it up and return it would have been much better if the individual managing the rental service was on site in order to manage the transactions.
Fiona C
Customer Reviews for Pleasantville Country Maid
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The price for the U-Haul was to expensive and I was told that I could pay cash when I returned and the hold would be released from my card which was false because they charged my card along with an extra $1.32 (which was told would be $1.20 after being told I would have money coming back to me) sounds petty but a dollar is a dollar of MY HARD EARNED MONEY. It’s U-Haul not the location itself. Then they took forever to send me my receipt via email, again U-HAUL fault. The location’s representative/ worker was very helpful and patient.
ARETHA J