This location needs a better system with uhauls as they are a busy location because overall they are a deli. However my issue is I picked up a uHaul at this location because the one at the mailbox store was down and when I returned the truck today after 40 miles of use I was charged $259 for 158 miles which I have pictures of the mileage when I picked it up and dropped it off at the location I am being told they cannot help me I would have to contact u-haul customer service for resolution however while i’m in line purchasing additional items I’m been told that my card declined for the u-haul and being harassed by the owner on the phone when they were not to charge my card in the first place per instruction from u-haul agent I will not be returning to this location.
ALANTRA C
Pleasantville Country Maid
(U-Haul Neighborhood Dealer)
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I was charged for a dolly yet there was no dolly available at this location!! I asked them several times for it saying that it was charged on my reservation and they blatantly said that they can not offer me a dolly at that location, yet once I returned the truck, I was charged for the dolly!!
Abel OThis equipment rental was a nightmare. I love this quote on the email messages I was sent in relation to this rental: "We have a 15' Moving Van reserved for you and guaranteed Wednesday, 6/3/2026 at 5:00 PM, returning Thursday, 6/4/2026 at 5:00 PM." Initial Reservation (27244629) was entered online on May 7, 2026. Pick up location selected was Glacier Auto LLC 216 N DuPont Hwy New Castle, DE 19720 On May 13, 2026, I was advised by email that my pickup location had been changed to: PLEASANTVILLE COUNTRY MAID 192 CHRISTIANA RD NEW CASTLE, DE 19720 When notified of the change, I contact U-Haul to ask why the change, and to request compensation for the additional mileage fees that would be incurred by using that location., I was told that PLEASANTVILLE COUNTRY MAID would be the nearest location at which the requested equipment would be available on June 3, 2026. The day of the reservation, Wednesday, June 3, 2026, I attempted to contact PLEASANTVILLE COUNTRY MAID to confirm the equipment status. I made three calls between 11:34 AM and 12:05 PM to the listed phone number - - none were picked up. I then called UHC OF DELAWARE Regional Traffic Office: (Easton, Maryland?) to confirm that the equipment would be ready and was told that "the system" should the equipment would be there. Again NO ACTUAL CONFIRMATION from the dealer location. I was dropped off at PLEASANTVILLE COUNTRY MAID at 4:50 PM to pick-up the equipment. The truck was there - however the keys were NOT at the location, and the person behind the counter told me they had no record of the reservation and that the "person with the computer" was not in that day. I next called UHC OF DELAWARE Regional Traffic Office: (again in EASTON, MD - 75 miles away) at 4:57 PM to report that PLEASANTVILLE COUNTRY MAID told me the equipment WAS NOT AVAILABLE, that I had NO RESERVATION, and the STORE OWNER/MANGER had the keys and the computer and that the reservation could not be checked. That call lasted 13 minutes and did not resolve the issue - but I was offered a $50 credit on the rental for the inconvenience. I called UHC OF DELAWARE Regional Traffic Office: again at 5:15 PM still attempting to find equipment that I could use. It was recommended that I go to First Choice Liquidators at 3311-C Old Capitol Trail Wilmington, DE 19808 - a distance of 7.4 miles away - to pick up equipment. Please remember that I had been dropped off 45 minutes earlier and had no means to go to another location. I finally got a UHC OF DELAWARE Regional Traffic Office "supervisor", "Rashaan," on the line just as the "person with the computer" came into PLEASANTVILLE COUNTRY MAID - I put him on my phone with "Rashaan," they spoke a finally a set of keys was produced - NO PAPERWORK for insurance and allowance of use - just the keys. That call lasted until 5:39 PM. Remember the quote taken from the emails I received from U-Haul - "We have a 15' Moving Van reserved for you and guaranteed Wednesday, 6/3/2026 at 5:00 PM, returning Thursday, 6/4/2026 at 5:00 PM." - when I ask "Rashaan" about said guarantee AND the compensation offer made earlier - he offered nothing but apologies. When attempting to use that checkout app to review the vehicle DC 3373 W - the app failed to respond to inputs and attempted uploads of images. The error message stated "Location is Blocked." The cab and box on the truck were FILTHY. The vehicle had over 140,000 miles on it and it showed, both cosmetically and in performance. I swept out the box prior to loading and filled half a paper grocery bag. I used a blower on the cab floor to remove most of that mess. The windows on the cab were thick with grime - especially the windshield - very helpful when driving into the sun. Both side mirrors on the cab would not hold position. The inspection sticker on the cab did not have either a MONTH or YEAR punched out, however there was BLUE STICKER over what I assume was a LEVEL 3 inspection with the following text "FIRNEWY, TYRONE (underscore) 252-000 MD. I must report that the vehicle is very much in need of a front end alignment - I did not travel on any roadways that were over 45 miles per hour, the battle against lane drift was constant. FINALLY - the idiotic policy of bring the equipment with the fuel level matching when it was picked is REDICULOUS. My receipt states I drove the equipment a total of 21 miles (8 more miles than the original location.) Just before I returned the vehicle, I stopped to purchase fuel to attempt to "match" the pickup level. The $20.00 purchase put 5.026 gallons in the tank of the truck 1.7 miles from the return location. Does the equipment really only get FOUR POINT TWO miles to the gallon?!?!? I am a firm believer in "return it better than you got it," but your customers have to return vehicle with a full tank - given the 2.5 inch wide gas gauge is only marked E 1/4 1/2 3/4 F. Is it laziness on the part of your dealers that results in this kind of policy. Finally, when I returned the equipment at 5:50 PM on Thursday, June 4, 2026 - there was no one available to inspect the equipment. I gave the keys to a woman working the grill in the Deli area of PLEASANTVILLE COUNTRY MAID - and left without any receipt or GUARANTEE that the return of the equipment was complete. Which brings me back the opening statement on U-HAUL emails received - ""We have a 15' Moving Van reserved for you and guaranteed Wednesday, 6/3/2026 at 5:00 PM..." The guarantee was not worth the electrons used to transmit the message. What will U-HAUL do to remedy this treatment by one of your "authorized dealers" of a previous repeat customer. How can you earn our trust, and our business, back? Delaware Safety Council
Guy VGreat service.
CHANDRA KIt was very difficult to manage checking in/picking up the rental as the manager in charge of the u-haul services was not on site. I ended up having to talk through an employee's phone to manage the pick-up as he continued to go back and forth with his employees about which trucks were functioning or not. The rental equipment itself was fine, but the process to pick it up and return it would have been much better if the individual managing the rental service was on site in order to manage the transactions.
Fiona C