Customer Reviews for Reliance Trade
(U-Haul Neighborhood Dealer)

Rating:

5.0

As before very fast and convenient.it just took a couple of minutes and he even helped me uncoupled the trailer

Rating:

5.0

Very courteous and pleasant staff. A smooth and quick transaction.

Rating:

5.0

Everything was perfect !

Rating:

3.0

I got 2 charges for some reason and no one cal tell me why. My truck rode like crap and the ac didn’t work. So packing moving unpacking in this Florida heat and not having any ac to cool off wasn’t the best.

Rating:

3.0

Would recommend supplying a safety pin for the ball hitch to prevent the hitch from accidentally falling off.

Rating:

4.0

Staff & location was wonderful. My only complaint is that I reserved a dolly but the location didn't have any available. Had I known there was no dolly I would have rented from a different location. Uhaul should have made this info available.

Rating:

5.0

Nothing

Rating:

5.0

Great place

Rating:

2.0

Make sure this site is aware of all corporate policies. Procedure was different than any of the other 5 sites I regularly rent trucks from. Also, was left with less than a 1/4 tank when I picked it up... Which is odd since the pickup location was a gas station. I don't blame U-Haul, I blame the site.

Rating:

2.0

Reliance Trade was an acceptable location for U-Haul pick up. However, U-Haul switched the pick up location at the last minute to this place, simply because they had a 20 ft truck.... Reliance had a wheel truck but a member that was welded had separated from the main wheel truck body and should have been replaced. Reliance only had one wheel truck. I had ordered a furniture dolly as an adder but it never got delivered to Reliance. Reliance had no U-Haul boxes or wrapping paper or tape, etc. U-Haul told me after waiting an hour on the phone to speak with someone, that I would have to go to a U-Haul distribution center in Ocala, 24 miles one way to get my boxes and other moving supplies. We ended up going to Lowe's. They had everything we needed. So my U-Haul experience was less than desirable. Truck rentals are all done on line. In my case the person who changed my pick up location was in Michigan. She knew nothing about Florida. If you wanted to change anything it was an hour wait on the phone! The old method of truck rentals where the place with the truck had everything was way better than this! Never again.

Rating:

5.0

The only issue was that when I went to refill with gasoline, I found that the cap was defective. Told the owner of station. Everything went very smoothly. Thank you

Rating:

5.0

Gentleman behind the counter was very helpful. Very considerate. I would definitely recommend this place.

Rating:

1.0

The attendant was rude and not friendly at all. I felt very uncomfortable

Rating:

1.0

Service was rude and unwelcoming. My daughter rented a uhaul in Gainesville but they did not have a utility handtruck. I went to just get that, way too much information for picking up just a handtruck and the service provider was rude and I will never go there again.

Rating:

5.0

Nothing, great experience

Rating:

1.0

Horrible customer service. Never again.

Rating:

2.0

Just overall unfriendly, did help me drop off as they put in my wrong location

Rating:

2.0

Guy speaks horrible English and Difficult to understand. Was not helpful when there was a problem with my reservation return

Rating:

2.0

Very poor service. He took four people ahead of me and was on the phone arguing with his rubbish pickup service. I had to tell him to get off the phone and process my 26’ truck and car hauler trailer. A customer spending $1000 shouldn’t be treated poorly. I will never go back to this location, and may switch rental companies as well.

Rating:

5.0

Great pickup. Great vehicle. No issues. Actually pretty good fuel economy for a 26’ truck. Great drop off. Perfect trip.

Rating:

4.0

Very quick and easy rental and return.

Rating:

2.0

Vehicle had a crack in the windshield, and the muffler was super loud. The owner/manager could have been nicer, but working with the public I understand that's not easy.

Rating:

5.0

All was good…very satisfied.

Rating:

1.0

The person at the return was not able to us a computer and did not check in my truck nor give me a receipt. I had to return the next day (a full 24 hours later) to talk to another person, because they did not answer their phone. The key was left on the counter and it was not checked in by the previous shift person on duty. The place was dismal at best and did not look like a reputable business.

Rating:

4.0

I rented the Towdolly for a one way to Ohio and I feel it was very expensive. I think you should offer a daily rate.

Rating:

1.0

Attendant was unfriendly and poor communications. Took forever to get set up

Rating:

3.0

Doing a transaction over the phone isn’t professional. The owner of the company should’ve been present, I’ve never done a U-Haul transaction over the phone so I won’t be recommending this location.

Rating:

3.0

Not much help from the man there running the gas station and business.

Rating:

1.0

Already filed a complaint with Uhaul: "Uhaul Customer Action File Reference id: 4435854 Please give them 72 hours to contact you back. Marketing Company President Brady Rome brady_rome@uhaul.com (352) 377-6133 Thanks, Anne" Still awaiting callback from regional manager. Next step is to go online and submit negative reviews on this location and Uhaul as a company for not taking complaints seriously!

Rating:

1.0

UHaul needs to look hard at this location. Your representative is incompetent and a scammer. I am requesting a call back by a compliant supervisor (supervisor only please) to report fraudulent actions that tarnish the uhaul brand. I can be reached at 813-416-0049

Rating:

2.0

Extremely RUDE man!! Back on f truck was filled with itch concrete dust, and debris. The ramp had screws and nails all the vet it. The man was h handled my rental was very very rude. I would never rent there again.

Rating:

1.0

Reliance employee not interested, slow, no attempt to being (customer) friendly at all.

Rating:

3.0

The individual that addressed me was very discourteous. He acted as if I was an annoyance. Did not go out and inspect or check the vehicle with me. I had to leave the vehicle cuz I couldn't unload it and I needed my vehicle and he insisted that I not leave it there because somebody else would want to rent it available. When I came back to drop off the vehicle he walked outside check the vehicle out walked inside and said you can go now. I asked him for a receipt of the charges and look at me as if he didn't know what to do. Then I asked him one more time he sat down and gave me a receipt. The area that they call the U-Haul center with cluttered with food from their food stores.

Rating:

1.0

I’ll never ever utilize this location again. Spent an extra hour defending myself as the attendant was accusing me of damaging the truck - which by the way - was already damaged. My wife and I are both professionals and we just moved our family. Don’t accuse me and question my integrity over Uhaul’s oversight in properly marking a damaged vehicle prior to renting.

Rating:

1.0

Dirty Nasty place with no ample parking for equipment

Rating:

1.0

The receiving POC was rude and could not speak English and didn’t know how to unhook the trailer. I had to do it for him. I also think I was overcharged.

Rating:

3.0

Owner said he could not leave the store so I went out to take pictures for him of mileage, fuel, dolly and blankets I returned. Nice gentleman.

Rating:

2.0

The pick-up location was a small dumpy gas station where the trucks were parked in the woods. Once we got the 20-foot truck home, we noticed it was infested with roaches. We were on a time crunch and made the best of it, but this was extremely inconvenient. The guy barely spoke English and lacked any customer service skills. This was not the best experience.

Rating:

3.0

U-Haul charged tolls to us without sufficient information for us to confirm the charges.Through an email, I requested additional information to which UHaul did not respond. They don’t provide a phone number to call them.

Rating:

3.0

Guy was a bit standoffish when we went to pick up the truck , we had a bad feeling like he’s going to use or credit card for extra purchases ( I hope not ) . And we paid for a one way trip so when we got to the place to drop off the truck they was closed with no key drop box ( and a fence with no access ) so we had to return the truck back to the place we got it from and was charged the higher mileage rate . Not very happy U-Haul.

Rating:

3.0

The attendant could not pay back my deposit I’m suppose to receive it in the mail from u haul

Rating:

1.0

Horrible experience. Charging my card randomly for the past 3 weeks. Uhaul works with 3rd party crack heads that don’t know the policy and steal your credit card information. Uhaul threatens to put your bill in collections after 5 days. Even after it’s been paid. So many things wrong with this rental company. Still waiting on corporate to reach out and resolve the issue.

Rating:

2.0

Very frustrated after registering and reserving online. UHaul changed my location and made Me register with a customer service again at new location. That location was not ready for the rental. Thing

Rating:

5.0

You are doibg fine. No changes needed.

Rating:

2.0

They weren't sure they could accept the rental unit though the location drop off was noted on the paperwork.

Rating:

2.0

The man was extremely rude to me and my friend. The u haul was had lots of dents and scratches on it and the inside had a nasty smell to it.

Rating:

2.0

Be more prepared to serve customers.

Rating:

4.0

Just unhappy that a service was added that I specifically declined. Otherwise, great convenient open hours.

Rating:

1.0

Wrong price charged. Couldn't get a receipt at time of return. Had to clean inside truck ourselves. It was disgusting.

Rating:

3.0

This is the second time I have dropped off a vehicle there and both times I was told to take the truck to ace hardware down the road.

Rating:

3.0

Also a convenient location for us. The attendant did not speak much to us, motioned to drive up and said Ok, to go.

Rating:

2.0

When I arrived I was told “I don’t have the space for that here. Take it to Ace hardware”. I had to ask about bringing the keys back and placing them in this drop box or did they have one there. I also wanted better instructions on securing the dolly that I rented. I was told to “ leave it in there”. I didn’t feel good about the whole experience.

Rating:

2.0

No customer service given, no helpful instructions given. Read instructions online. Right side lights didn't work properly.

Rating:

2.0

Waited over 10 minutes while the person was what sounded like a personal call before I was helped.

Rating:

3.0

Customer service was great