I returned truck 4 days ago and still have not heard confirmation of my return
DANA M
Customer Reviews for Renegade Custom Cycles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I do not see where this location would be able to improve. Best service I have had in a long time anywhere. Tell them to keep up the good work.
TOM PThis location did not provide any support services. We needed shipping tape and boxes and they could not provide any.
Bryan EHad a altercation over the phone with an employee telling someone else my whereabouts and where i going and all that crap. I was trying to get away from an abuser. All the said was that he is new and young. And she got an attitude with me over it as well. I saidit was a breech if contract she said we have no contract with uhaul. She got snotty with me and said wellnif you don't want this truck go somewhere. I took the truck but but they where wrong doing.
Arleen LOnly thing I would say is whomever used the tow dolly last tied the tire straps in a knot instead of using the ratchet. The knots were frozen solid to the point I hard melt the snow and ice to loosen the knot. Other than that the instruction were easy to follow and load the dolly. Thank You U-HAUL
PAUL EReally appreciate the great customer service from these folks.
DAVID BProvide space to park equipment. Light up parking. Unsafe for dropoffs after dark with such a cramped parking area and no lights to see to walk and then you have to drop key off across the street. Hard to contact via phone, They charged me 25.00 cleaning fee because I didn't sweep the back out. The truck was not dirty. I hauled space bags of full of clothes and loaded wearing socks. I didn't track in mud ro dirty the truck. If there was anything on the floor is was there when I picked it up. Did not appear dirty to me. Of all the times I have rented uhauls, I have never been charged a cleaning fee.
DANA MNice and friendly location, the staff was very helpful and it was easy to get in and out.
NOEL GThe lady was incredibly helpful and sweet! Great location!!!!!
Sarah WThey were very accommodating and helped get the trailer hitch on. They were very nice there.
MARGO SMy U-Haul was taken by another person and I told them and they did nothing just charged me with the end result. All they care about is fucking toy and getting paid
matthew cIt had a flat tire when I got it.
Stormy WVery friendly and easy to work with
Denice BThis location was great to work with
Phillip FNice people
JAMES WVery friendly and knowledgeable personell. Original trailer hooked up to my RV had an issue with lights. Unit was exchanged for one (AV3884 R) with operating lights, and I was on my way. Trailer operated as designed for my entire trip.
Raymond HRenegade Custom Cycles does a great job of taking care of their customers. The equipment is clean and it's easy in and out of the lot overall.
Kerri MPlease introduce the other person in the office when personal information is provided (payment information & account update like phone number).
Adam FHad no problem Just parked trailer there and done everything on the app Didn’t even talk to anyone there
Jerome MTammy was great
paul bMy experience was awesome and the people were so kind and helpful. I will always come to this location for any future needs as well as have all my family and friends or people I know even don’t know. Great organization!
tonya sEverything was explained to me. All paperwork was given. I received great customer service.
Mindy WThe dolly I had rented wasn’t in the truck and I still got charged 3 days for my 2 day rental!
Angela BVery friendly and easy to work with
Michael GThe left turn signal didn’t wor stop origin. Person helping to get it ready to go, said the lights were halogen and never burn out and the light unit is bolted in. So couldn’t do anything to make it work. My son found loose wires that he electrical taped together but the signal still did not work.
Brent FTammy went above & beyond to make our experience easy for us!
Paul SAwesome. Friendly, easy to work with.
Rick OWiring was broken as delivered, a new four-wire extension was purchased.
Scott JThe greatest service ever! We will rent again! Always use them!!
LINDA RCannot think of a thing. Folks were friendly and professional.
david sN/A
Casey SExcellent location and my agent was very kind and helpful.
Tim TOutstanding service and friendly!
mark HThey said the lock on hitch was not there when i dropped it off in where i picked up should have not let me take off with it like that
JAMIE HVery nice employees Great pickup and drop off assistance
GARY HA motorcycle repair shop.
ANDREW BVery friendly and helpful!
William BVery friendly and helpful would go back again
Tiffany WVery friendly people. Easy to deal with
chris eThe people at Renegade were friendly and helpful. They truck was in very good shape. My frustration was that I scheduled the pick up in Winchester 2 weeks ahead of my move date. I was notified 24 hours before picking up the truck that all that was available was a 26' truck and that the closest 10' (which is what I reserved) was an additional 20 miles round trip.
Christopher HLong wait, more busy than usual. People were friendly and accommodating. Even though I made a reservation well in advance, I had to travel an additional 90 minutes to pick up the vehicle.
Kevin E