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HOWARD G
Customer Reviews for Renfro One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think this review needs some context… I am not sure what is going on behind the scenes but something needs to improve and it needs to improve FAST. Our reservation sent us to the wrong pickup location after initially trying to send us over an hour away from us, then getting rude workers and lousy initiative. When we got the trailer, it was great, no complaints there. Then comes dropping it off. The drop off location was also set to over an hour away from our house, to which a nice lady helped change it to a closer one… but it was already closed. So we called and got it changed again, and it was also closed. Third times a charm right? Wrong. This drop off location is a GAS STATION?! WHY?! Whatever… I go inside and ask to drop off my trailer, to which I’m greeted by gas station employees who inform me that the ACTUAL U-HAUL EMPLOYEE left EARLY. Honestly, not surprised at this point. I left the trailer in a good location with all of my rented blankets folded neatly, but then I get a call today about the trailer. The lady, who, mind you, left EARLY and could have helped me YESTERDAY calls me to tell me that my drop off location was actually back in College Station. No it wasn’t. I have a printed document saying it wasn’t. But the fact that she even had to call me to have me RE-EXPLAIN the job that YOU GUYS DID is sending me to the moon in frustration. U-Haul, you guys are seriously on thin ice and something needs to change. Give me a break and a refund for basically doing YOUR job for you. Thanks for the trailer anyways, it was the only good part about any sort of dealing with you guys in the first place. Kind regards, someone who seems to care more about your job than you do.
COLE HI got rained out and the team helped me with extended the Uhaul. Thank you.
Corey PEasy after hours check in.
Larry CReserves online with confirmation number. With that, time to pickup trailer took over 30 minutes. Employee claimed system issues and almost sent me to other location 20 mins away.
Robert RThe drop off location is a Valero convenience store. The U-Haul clerk leaves at 3 pm every day. The store clerk just had me write down my, time and what I was turning in. I told her I was not comfortable leaving without a receipt. She told me the U-Haul person would be in the next morning and there was nothing she could do. She just told me to park by the other trailers in the back. There was no one there to check the trailer or help me unhook. I am partially handicapped with a bad back and risked injury unhooking the trailer. I did the online app check in with photos so that was good I had something, but I had no receipt it had been turned in. I called the U-Haul clerk the next morning. She had no clue I had turned in a trailer and had to go outside to verify it was there. She emailed me the receipt after I asked for it, which was supposed to have been signed by me at the time of turn in. The lot where the trailers are dropped is not fenced or manned and there is nothing to stop anyone from stealing a trailer.
KENNETH RGloria was great to work with!
CRAIG RNice & efficient.
Jan WGloria was very helpful. She made sure I was taken care of in a professional manner.
J WArrived after they was closed so the person behind the register gave me a piece of paper to fill out and was rude while doing it
SHARON SI dropped off a truck and trailer after 9 PM. Couldn't see much and didn't interact with anyone.
DAVID GThe only reason my experience was not great is because when I arrived to the location the gentleman that works the Uhale was busy with a vender and I waved and said take your time, after waiting for about 3 mins another gentleman walked in and he proceeded to help the other customer and when I asked about it he replied oops I'm sorry and continue to sever the other customer. In that moment I felt disregarded and not valued. I wouldn't usually make a comment about it, but he seemed so unbothed about it I had to make this review.
DOMINIQUE HNo fault to the pick-up location, but the trailer had some issues being pulled. Very heavy vibration at all speeds. Drove from Ft. Worth to Kansas City and the trailer vibrated and bucked the entire time. The weight inside the trailer was distributed properly however, it seemed as if there was a wheel bearing going out or out of balance. Pick up location staff was outstanding and no issues with them, just the trailer.
ALBERT CThe experience with using the app was horrible. It kept changing the location of when my truck would be ready.
DANIEL LMaking sure gas is where the contract states.
TASIA MWas very impressed by the professional attitude, yet very friendly staff. The whole process was fantastic. This is my 2nd time to use their service. I will be getting a truck for one way in January or February and will be using them again.
RONALD MOne Stops are dumps. The ones in Dallas I wouldn’t walk into at noon much less late in the afternoon as it’s getting dark. Surely you can do better than them. This location only had the truck I was picking up. The reason the equipment was clean and well maintained was because they got the truck from another location several miles away.The person checking me out could only find a drop off location 5 miles from my house when there was one about 2 miles away. She caused me a lot of confusion. Part of the issue is your crappy system that doesn’t locate all the possible locations available in Dallas, TX. They don’t show up on your laptop maps. Most of the ones that did show up were all over the place miles and miles away. These were in places I wouldn’t drive to during day without a police escort. None were even close to my house. The person really didn’t care to help much and just wanted me to get the truck and get the hell out of the store.
RANDELL RGloria was awesome
DAVID TU-Haul representative was not available at time of drop off. I would like to have spoken to the representative when I drop off a property that I rent.
RAYMOND BReceived notice to return the truck in Ft. Worth when it was supposed to be returned to Burleson Tx. Inconvenient! Called to ask if I could return it to Cleburne instead because it was closer. Breach of contract. So it appears to be OK to “breach” the contract if U Haul wants to do it, but not when it is convenient to the customer. Never again!!!
Lisa PNothing at all. Everything went perfectly fine. Friendly and helpful.
JOL OThere isn't anything that I can think of to improve. Promp service and very friendly service providers.
Susan CLeft side rear view mirror was loose.
LUSIA GReceived and returned my 5x8 took it of my truck were kind and friendly. Thank you
HEATHER JNot the usual Uhaul professionals. Tires were not examined and had a blow out in less than 100 miles.
DOUGLAS SGood customer service
John dI was overcharged and poor service
Gregory COK location, great service.
Andrew PThese folks were great and easy to deal with and went above and beyond to get me a truck on short notice.
Kristie WWe were quoted once price then charged another ..300 dollars more than expected , I called corporate office and they were no help at all
BENJAMIN BGreat service
Roxanne AThe fuel was almost empty at the time i pick up, and steering wheel is ridiculously off center.
Hung TGreat service
Steven JOnline quote didn't match actual rental cost and selection was limited
wendell mNo, I will never rent with I-Haul again. You’re crooks and you charge people a lot of money for horrible service. Everything about U-Haul sucks I can’t wait to tell my followers to stay away from U-Haul period you don’t respect customers at all!
Shelia JSub par customer service experience
Brent HVery easy process!
CHRISTINE BFriedly service and very efficient.
Jose GIt was after hours drop, dropped key with Valero Store Clerk (Marimari ?)
Cindy CThe lady helping me was amiable and efficient in getting me going. Thank you!
ANTHONIE BThe unit was very rusty. The rust caused the door to get stuck and it took us 10 minutes to get it down and then it was so stiff you had to force it down each time you closed it.
Brandi GDrop off location was very helpful and friendly.
Shelley RThe strap mechanism on the car trailer was hard to use since it needed lubrication.
Richard L