I think this review needs some context… I am not sure what is going on behind the scenes but something needs to improve and it needs to improve FAST. Our reservation sent us to the wrong pickup location after initially trying to send us over an hour away from us, then getting rude workers and lousy initiative. When we got the trailer, it was great, no complaints there. Then comes dropping it off. The drop off location was also set to over an hour away from our house, to which a nice lady helped change it to a closer one… but it was already closed. So we called and got it changed again, and it was also closed. Third times a charm right? Wrong. This drop off location is a GAS STATION?! WHY?! Whatever… I go inside and ask to drop off my trailer, to which I’m greeted by gas station employees who inform me that the ACTUAL U-HAUL EMPLOYEE left EARLY. Honestly, not surprised at this point. I left the trailer in a good location with all of my rented blankets folded neatly, but then I get a call today about the trailer. The lady, who, mind you, left EARLY and could have helped me YESTERDAY calls me to tell me that my drop off location was actually back in College Station. No it wasn’t. I have a printed document saying it wasn’t. But the fact that she even had to call me to have me RE-EXPLAIN the job that YOU GUYS DID is sending me to the moon in frustration. U-Haul, you guys are seriously on thin ice and something needs to change. Give me a break and a refund for basically doing YOUR job for you. Thanks for the trailer anyways, it was the only good part about any sort of dealing with you guys in the first place. Kind regards, someone who seems to care more about your job than you do.
COLE H
Renfro One Stop
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Burleson, TX 76028
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I got rained out and the team helped me with extended the Uhaul. Thank you.
Corey PEasy after hours check in.
Larry CReserves online with confirmation number. With that, time to pickup trailer took over 30 minutes. Employee claimed system issues and almost sent me to other location 20 mins away.
Robert RThe drop off location is a Valero convenience store. The U-Haul clerk leaves at 3 pm every day. The store clerk just had me write down my, time and what I was turning in. I told her I was not comfortable leaving without a receipt. She told me the U-Haul person would be in the next morning and there was nothing she could do. She just told me to park by the other trailers in the back. There was no one there to check the trailer or help me unhook. I am partially handicapped with a bad back and risked injury unhooking the trailer. I did the online app check in with photos so that was good I had something, but I had no receipt it had been turned in. I called the U-Haul clerk the next morning. She had no clue I had turned in a trailer and had to go outside to verify it was there. She emailed me the receipt after I asked for it, which was supposed to have been signed by me at the time of turn in. The lot where the trailers are dropped is not fenced or manned and there is nothing to stop anyone from stealing a trailer.
KENNETH R