Mileage on truck was off by over 4 thousand miles. This meant I had to call Uhaul when picking up and dropping off the vehicle. I did the mobile pick up and drop off the the discrepancy wouldn't allow me to proceed. Spent over 1.5 hours trying to get this resolved.Branden S.
Customer Reviews for Rent A Wreck of Richmond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHELDON B.
Having to go to a location nearly 20 miles away from my originally requested pick up location (without any sort of compensation or discount when it was entirely at the fault of uhaul/prior customer) was very disappointing. Already had a long day of moving and added 45 minutes to my day driving up to get it and then having to backtrack.James D.
Customer did not leave a comment.Jinqiu D.
For starters I rented a unit and it wasn't at the place I was told to go. After that I was promised a $50 credit for my troubles on that. Never received it. When I went to the next location, the staff was rude and talked to us like we didn't have common sense as adults. After we returned the unit my husband notice we didn't receive our credit and reached out. Surprise surprise no contact. I reached out again and still nothing. I will no longer be using U-Haul.Mierra E.
Staff were very friendly.Thomas M.
I booked online and they changed the location twice.FNU M.
Customer did not leave a comment.BERNICEANN F.
The uhaul did say it requires an oil changeMarsha A.
The staff was friendly and the gentleman apologized for the van not being cleaned. It had just been dropped off prior to me picking it up.Laura B.
Excellent service. Employees were knowledgeable and extremely helpful. Vehicle was well maintained and clean. I will use the Rent a Wreck of RIchmond any time I need a U-Haul or rental vehicle in future.DAVID S.
Dropped off after hours. Difficult to answer these questions.Philip T.
Jill and Monique in Traffic were amazing!! My phone number is attached to somebody else's old profile and I couldn't create an account. Monique and then Jill helped me with everything I needed and did it with patience and empathy. Give those ladies a raise!Margaret R.
Very nice staff, professional and courteous. Easy transaction, pleasant experience. Will use them in the future.SINISA V.
Customer did not leave a comment.Ricky P.
Customer did not leave a comment.HECTOR A.
Pads not in the van. Billing messed up. Not to mention the customer experience trying to get the billing straight is awful. Still not resolved after a 45 minute callLynette K.
Customer did not leave a comment.Andrea S.
Friendly and patient staff. Easy to find and it's located directly beside a gas station with reasonable prices. Makes gasing up the truck easy. Will definitely do business with this location again.Alecia B.
Employees were very helpful, polite, and professional.SHANDERUS S.
Customer did not leave a comment.LEOUL F.
Customer did not leave a comment.Scott B.
The woman answering phones is very rude. The inside can of truck was filthy at pick-up. Sticky substance all over surfaces and seats. Trash on floor and inside the doorsRobert B.
Set appointment to have hitch installed on my car. Could not make it to appointment due to work, rescheduled for following day. Drove 30 minutes to location to discover that they were unsure if my parts were in yet. Told me to call at 11. Spoke to someone that told me they'd call back soon, never received a call. Called the following day to get told that they'd call me back. Again, never received call back. It's now been at least 2 weeks and have heard nothing. Finally just bought a truck. Terribly disorganized place.MATTHEW H.
Customer did not leave a comment.Charlene B.
Mobil app is terrible. Had start over like 6 times and will never use that again. Wasted 20 minutes of my time.Steve R.
This was soooo easy! Truck was practically new, process was very easy. Definitely doing this again when the need arises!Melinda F.
Simplify the online pick up process. The UHaul app is next to useless. Provide clear instructions on resetting the pickup time. Don't hold the customer with 'Awaiting Approval' message on your website during the pickup. Hopefully subsequent pickups are much simpler.VIKAS K.
Customer did not leave a comment.JOSEPH G.
No problem with the rental, and the employee who assisted me was very helpful and professionalTOM F.
Customer did not leave a comment.Olguita C.
thank you for your good workTAYLOR W.
Customer Service was friendly and experience was quick and easyBriana J.
Customer did not leave a comment.Steven B.
I had no issues with my experience. The employee was pleasant and knowledgeable on the phone and in person. The sign up procedure was quick and easy, price was fair, and the drop off procedure was straight forward. Only way it could improve is if someone else moved all of my stuff for me hahaKAREN J.
Be open when you say you are going to be open. Don't make me check in again if I have already done that online. Have the vehicle available that I reserved. CLEAN THE MOLD THAT IS ALL OVER THE CEILING AND EVERY VENT.Laura G.
Twice in the last month I needed a van. I used the online check in/check out process both times, and it worked just fine. The van was there, in perfect working order and parking was easy.Elizabeth P.
To busy to handle and had to wait, left to b checked in by them. I was there at 9:39 a truck was checked in at 100pm. Their past record has been abysmal.Gerald L.
I was charged for two days while I only had the truck for less than 24hrs. I didn't like thatJackson D.
Customer did not leave a comment.Michael S.
Did not record checking. Way late. Cost me. $$$$$$Gerald L.
Customer did not leave a comment.Rachel S.
Very convenientGerald L.
Owners hung around after closing to get me checked in and provide a correct receipt. Much appreciated!David S.
Customer did not leave a comment.Anthony H.
Drop off was fine, had used them beforeGerald L.
Customer service was excellent.SOLANKE A.
Customer did not leave a comment.Ofer F.
Customer did not leave a comment.Clinton S.
Customer did not leave a comment.Hamida O.
Was in and out no problem. Walked in got what I needed moved my stuff returned truck. Everyone was ready to help and got me going so I didn't sit around like some of the other locations. Uhaul should drop more equipment and more trucks for that location to rent. Best experience I've had with Uhaul. Thanks West broad st..Michael N.
Excellent service and the staff is really helpful. I called them when they were about to close .They extended their time to help me . Everything is perfect and the van is very new ,except I would expect the vehicle to be bit clean.Venkata C.
Customer did not leave a comment.Joseph O.
Customer did not leave a comment.pehledde M.
Given different vehicle than on contract. Billed thousands of extra dollars due to discrepancy in miles.JASON S.
Customer did not leave a comment.Hayden B.
First time renting from uhaul everything went fine staff did well answering any concerns I. had.Would recommendbrenda W.
Customer did not leave a comment.odianosein O.
Excellent staff. Clean friendly and very professional.Diana A.
Friendly customer serviceSherry E.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.JOLENE S.
The lady that checked me out was one of the nicest ladies I've encountered!!! Overall great experience!Kaysi T.
I think this is the best place U haul has to rent a truck. The employees are very nice, friendly and professional.Diana A.
I really love the customer service .Olga L.
They had what I wanted and were great to work with! ThanksLee G.
Customer did not leave a comment.Mackenzie T.
The attendants went above and beyond to make our pick up seamless. They were very friendly and helpful!Kevin M.
Very nice customer support, I'm very satisfied the service.KIRAN J.
I'm waiting on a refund for mileage.......the actual out mileage was 1028 and not 996.......they are blaming it on the system being down online.....david P.
Horrible customer service the owner was inpatient , bad attitude But one of employees try his best to be the Opposite of the ownerURTARA J.
Very nice staffs specialy me zeekhadyja F.
Customer did not leave a comment.Daniel F.
Location was fine. The local office did a good job. The truck was not cleaned from the previous user and they provided a couple of blankets which was helpful. The worst part of the experience was the on-line check-in. We spent over 30 minutes trying to use it but I could not take a picture through the app of the dashboard. I confirmed my camera worked fine, just not through the app. This was a miserable 30 minutes in over 90 degree heat trying to check in the truck. We finally called and after a while was able to connect with a live voice who helped us complete the check-in.Laura J.
Don't charge for cleaning when the truck wasn't clean when we got it. We only moved a bedroom set. We filled gas tank up to amount that was in truck when we received it only to have our previous credit for gas reversed. I will never use Uhaul again. You should reimburse me $48.38.Kathryn P.
Pretty nice van and well maintained no issues throughout the rentalpremchand P.
Customer did not leave a comment.Jeroline H.
Customer did not leave a comment.John W.
Customer did not leave a comment.beverly A.
very easy to deal with and they were flexible about our pick-up time. Will definitely use them again if needed!Jim B.
Employees were very helpful.john F.
The staff at work his location were delightful, friendly, and very neighborly. Everything went super with no problems. The rating for the location is merely a reflection of this facility comparatively as a U-Haul Center. It is not a full service center with all of the accoutrements. I will use this location for future rentals as they were close to my home, prompt and managed the transaction efficiently.David E.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.William W.
Customer did not leave a comment.Conor M.
I had to drive to another location (8 miles total) to pick up blankets that I had reserved.michael J.
The staff at the rental facility were incredibly nice and pleasant. Would definitely go there againbeverly C.
Customer did not leave a comment.Lakesha T.
My experience convenient and professional. I wouldn't change anything and would definitely recommendsyrita M.
Customer did not leave a comment.eric B.