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MARC S
Customer Reviews for Rent N Sell All 1972 Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good, great folks there?
Terence HN/A
KIRTIS BThe parking lot most ant surface are to drive on is unfit. A few lodes of the right stone a slight grade adjustment and problems solved. It's worth it. This buissness has a lot of clear pride. Small changes can be better that major ones. It's I think my best experience. Yet other placed have great atmosphere. And lack something unique also.
TODD MThanks!
ALAN SThe U haul in North bay on hwy 11 north was useless. I booked a 26 ft truck for a move and 3 weeks late I am told they only have a 10 foot unit for a 4 bedroom house ! They could not help me out. The main office x Ottawa was a total waste of time. They kept calling me asking what they could do to help and i kept saying find me a truck. I called to Uhaul in Sudbury and dealt with Don or John. He was a very helpful and i ended up getting a 26 ft truck for doing the move. He was very nice to deal with but the rest of U Haul was useless. Terry Bond
TERRY BLots of pot holes
STEPHEN AService is always spot on here... My preferred location. Keep up the excellent work!
Ronald BI didn’t speak to anyone at the drop spot there as I dropped it off on a vacation Good Friday
WILLIAM CFriendly and very helpful. Excellent customer service
GERALD TNothing, the service was great!
MICHAEL SGreat customer service!! Will be back when I need a rental.
HEATHER ANothing, they were very polite and professional, the best location we have ever dealt with.
TIMOTHY JI brought the u haul back with an extra 1/4 tank of gas and they couldn’t refund me. Also, I waited an hour for truck when I picked up cause it wasn’t there yet. When I looked inside the cargo it was full of nails and bolts all over the floor spent 30 mins cleaning, very disappointing.. UHaul you shouldn’t have to improve for the next customer just do your job and quit ripping people off gas isn’t cheap ..
Mitchell LNumber 1 location in Sudbury hands downs. Always go to them.
CHRISTINA MRent and Sell All treated us wonderfully
JOSEPH MThey were professional and very helpful in everyday
gary dPlease inform your customers that their personal CAA or other autoclub memberships will NOT help them if they require service with your vehicles... I can appreciate this may feel like an upsell to your customers... but I learned the hard way last week when the UHaul van got stuck in the snow of my driveway. Also, better tires for snowy climates could be helpful, but I appreciate this is a business and snow tires are an added expense - but it may lower your insurance... to address the question about clean and well maintained equipment... the van felt mechanically safe and maintained, however it was dirty on the outside and the washer fluid tank was empty. overall, a good experience, and I would use this locaiton and UHAUL again.
WILLIAM TGreat customer service. Very polite and friendly
Astrid NAll was excellent
GEORGE MI always use this location!
Lisa BStaff there are very friendly, courteous and helpful. Definitely recommended!
RONALD DBeen using this location for many years! Very reliable, helpful and friendly staff!!
CRAIG MAnother excellent experience
ANDREW JExcellent service. Helpful, kind staff. Helped a woman out when she needed it.
SHERRY RThe location is great but I'd never recommend the auto pickup option. It's winter and staying outside, trying to input the information did not feel convenient. It takes too long. I also ordered a 20' truck and it seemed like a 15' so not sure whether that can be verified.
raffaella mGreat customer service , Quick and Easy return
KERWIN HAlways very helpful
GREGORY FI actually had an incident where we were parked and someone hit us in their u haul it was stressful. However the staff were empathetic, helpful. (In the end I paid for the insurance and had no problems.) 😃thanks guys;!
christie rvery good service
kim sWhen I did a search this location came up, which was 30 km from where I was. However, when I arrived at my destination, there was a pick up location less than 500 m from the house that never showed up when I did a search. Also, I was charged for extra miles, even though I drove the exact distance That they said was calculated
steve hVery kind employees, quick and simple returns.
JAZMIN TI was given the uhaul with an empty gas tank, and told if I filled it to a quarter that I would be refunded $33. I put in a quarter tank of gas after driving it all of 24 km and got refunded only $5. Also, I hired help via uhaul movers, and was provided the opportunity to rate the service for a refund of $7 service fee, but the link expired as soon as the movers finished working, but of course I was not able to check my email until that evening after I had spent all day moving and the link expired so no service fee refund. It's ridiculous to expect people to know they have to rate the work the moment the service is completed, while they are busy moving. I am not a customer service office checking my email every 5 minutes to be able to know my timeframe to complete this survey would be voided within minutes of the service being rendered. The movers should have made me aware of this, or uhaul themselves, if this was to be the case. NOT USER FRIENDLY or practical. Otherwise, the experience went ok.
DESIREE MThe truck looked grimy or oily when walking around it. It is hard to get in and out of the truck. The truck is a gas guzzler I spent 171 on gas for it.
mark bCargo van wasn't ready for pickup. We had to wait for an hour till the store opens.
SINI Jstaff was friendly and knew what they were doing. so nothing I can think of.
Donna RAll good.
AudreyJean WExcellent place to rent, friendly, helpful and understanding!
Joanne DEverything was excellent from beginning to end . I will definitely recommend U-Haul and this location to friends and family. Keep up the great customer service !
BENJAMIN MEverything went smooth, we needed to upgrade the size of the truck, they were very accommodating
Deborah MThere was an issue with the trailer which was taken seriously by the dealer. This is by far the best location in Sudbury in terms of the helpfulness of the staff and I never have issues with equipment.
SEAN RAlways excellent service at this location.
MICHEL LEverything was very good. Good service!!
Suzanne LNothing everything was perfect
Antonio DDon’t offer or give 2days when I only wanted 1 day and dropped off in 1 day should have been a lower cost
TAMEA ADon't steal money from customers, you did not have permission to save my card info nor make an order for me on a date I did not request, you have taken money needed to live from a family who cannot afford it. Rent and sell Sudbury Ontario should be ashamed of themselves for what they have done.
Chris VThe service was excellent.. reserving a vehicle was easy to do online,. nothing to improve upon from my perspective and YES I will use this service location again as my needs arise...
Suzanne H