Check in was great and the customer service was the best that I have ever experienced at UHAUL. Kudos to the store and staff at Rent Wise location in Jacksonville. Very professional and helpful! Thanks Guys.
CHARLENE W
Customer Reviews for Rent Wise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the drop off location was equally helpful, and very courteous. He disconnected the tow dolly in the parking lot so I wouldn’t have to try and back it in. I appreciate that he thanked me for my military service and wished us a happy Memorial Day.
CHARLES DMy overall experience with this rental was horrible. Rent wise was not the issue, the Uhaul process was
DARRYL LPolite and quick. No complaints at all! An exceptional experience.
RUTH DWasn't happy with this rental
PATRICK MMy reservation was not correct, then the cost of the rental for on day cost just as much as my previous rental for two weeks. Returned the equipment by 10:00am as requested and the location wasn't open and didn't open the entire time while a U-Haul CR assisted me on the phone with turning the equipment. Total inconvenience.
RICHARD SCustomer Service was Great. Prompt, Professional, Friendly interaction. Keep up the Wonderful Service.
Florita DFriendly and professional staff. Quick service.
Miguel RNothing Everything went well.
Pamela OGreat service, thank you
larry dAll good! Mr. COFFMAN excellent in his instructions and assistance.
Edward BI was told I could return the truck to any location and wouldn’t be charged for it. Come to find out I got hit with a $200 wrong dropoff fee because in the fine print of my contract it says I would return it to the same location. Why are you training your employees to lie to customers to get extra money?
John HNone
Joseph WThe drivers door on our truck didn't shut correctly and had to be attempted twice before it would close. And it didn't shift gears correctly at times. Overall it got the job done and we were able to move items where they needed to go.
bruce cThe uhaul rented leaked and damaged some of my belongings
Stephani LI fully expect a full refund of the charges for fuel service and 3 gallons of gas they charged me for. I have the fuel receipt dated five minutes prior to dropping off the truck for well over five gallons of gas and only drove 30 miles. I told the manager that I had just finished refueling and he assured me that I didn’t have to wait on him since he would be about 15 minutes with another customer. He charged me $30 for fuel service and the cost of 3 gallons of fuel. I have a picture in my phone of the fuel level when I picked up the truck and had my adult son tell me when I had refueled to the same level and I confirmed it and even added more at that point before driving about one mile to the truck return location. Please refund these charges immediately.
Daniel LGreat location - People here are so nice and helpful - Thnak you !
WILLIAM HNeed to train the people better did not get any paperwork had to call your 800 number next morning to find out address to return the truck
Bonnie S