Customer Reviews for Rental Center of Green Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rental Center of Green Valley

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MICHAEL H.
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SARAH M.
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Juan G.
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We're very pleased and satisfied with your costumer service, location, and equipment. Keep the hard work.‼️

Daniel D.
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SARAH M.
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Louis K.
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THOMAS PATRICK G.
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Location is good. Just old and kinda messy but attendant was very helpful and knowledgeable

Jason B.
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SUSAN S.
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KENNETH F.
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DAVID V.
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Really wish I remembered the name of the attendant with the beard because he was amazing. Great job!!!!

gabriel V.
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Donna H.
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DAVID V.
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Duane J.
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Real nice and knowledgeable people, took the worry out of renting truck

KYLE E.
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Loved the flexibility of the location an the team members.

Steve F.
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MARK K.
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Great service & location

Michael D.
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Megan E.
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JEFFREY R.
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Joseph V.
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This was the best experienced I have had with u-haul. Nothing to improve on

Cristina C.
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Henry W.
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For the money it was exactly what I wanted. Thank you.

COLIN D.
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Elizabeth S.
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The young man at the counter is phenomenal ! He was friendly , knowledgeable and a pleasure to work with ..... He went above and beyond ! I will recommend rental center of Green Valley to all !!

TIMOTHY S.
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Richard S.
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Agent was very pleasant and professional!

kemp L.
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Have a public restroom!

Robert N.
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The web check in was not functional. At the end it asks to review "terms and conditions" to finish. But no such option exists.

Johnny K.
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This will be my last time using Uhaul. Customer service is absolutely garbage. They never know what's going on or how to resolve anything. Called a month ago because I was supposed to get a $100 certificate. They said it would be paid back to me in a few business days. A month later still nothing. And now it just so happens they know nothing about it what so ever.

Randy D.
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LYN F.
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Gary H.
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Armando O.
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SUSAN F.
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phillip G.
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Carlos M.
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JOSHUA D.
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GARY L.
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Juan G.
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I was charged an extra day

Kyle M.
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VICTOR A.
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Jay is an awesome employee. He's extremely helpful and he is sooo handsome! You're lucky to have him! He's almost as good as Adam, but he's perfect. I just love you guys! Victor

Lana M.
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Great service as always

Vitali F.
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Robert G.
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It was a unattended dropoff but was easy.

KENNETH H.
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Truck ready on time. Easy pickup. Friendly and helpful staff. Truck ran great for a 3 day journey. What more could I ask for? I used a Penske the previous time I rented a truck. Not comfortable. Uhaul was a very comfortable ride.

ERICH C.
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not the location we were to get truck from and return hours were shorter than anticipated. very inconvenient and complicated procedure for truck return.

Kenneth J.
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The best U-Haul I've been at...service was the BEST!

JOANNE P.
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People were friendly, focused, and professional. They were very helpful!

Charles P.
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I rent here frequently ~ always satisfied. My prefered location in Green Valley. I only use the others when equipment I need isn't available here.

Jeffery D.
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Mobile drop off

Robert A.
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Terrence H.
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Karen P.
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HEATHER P.
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We use this uhaul rental all the time! Great service

ELVIN P.
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Hire more guys like Jay Castro in Green Valley, prompt competent courteous and knowledgeable!👌🏾

Barnard M.
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charels M.
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Inside of trailer had some stuff that got on the furniture I hauled

Sharon S.
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Best uhaul location and staff in Green Valley

THOMAS M.
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The gentleman that helped me was very knowledgeable. Thanks for a great experience. I will definitely be using you again soon

Robert C.
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Mike C.
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A couple of bumps,But overall very good. Thanks Mike Cooke

Mitchell G.
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Na

Hank P.
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ERIC T.
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Richard Q.
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Very friendly and took care of everything in a timely manner.

MARBEL M.
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Jay who assisted me in the rental was very helpful and covered all information I needed.

PATRICK L.
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Windows were dirty making it difficult to see well on a bright sunny morning.

Kirk E.
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My review is not about the rental location, but U-Haul as a company, it's Customer Service on the phone, and it's poor system of reserving and providing that equipment. It sucks. Horrible, horrible experience.

Marita D.
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William J.
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Sally H.
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My van said low tire pressure, I had to put air in the tires. My van said "Oil Change Soon". The phone process took 1 hour it was the worse thing ever!! When I returned the van no one was at this location!!!! So I had to do the return again on my phone and it took another hour to complete!!! It was 104 degrees outside and no one to help me. All gates were locked. I called 800 number got hung up 2 times. I am demanding a refund. Never going to U haul again. This was extremely stressful. I do not recommend to anyone.

Lionel S.
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This place was very laid back but professional. Paid alot of attention to what I was trying to get accomplished. They even helped me locate a with station. They truly went above and beyond.

Jerry M.
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I have no problem with Uhaul franchise owners, but Uhaul inc. sucks big time. Calling me 15 minutes before my pickup time to tell me the trailer was 35 mile away in another town. BS. I was already in the parking lot of the pickup location. The franchise owner had called me personally the day before telling me the trailer was there. Someone lied to me and it wasn't him. Cost me time, cost me money, cost you a future customer.

steven E.
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Todd M.
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roger M.
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The only thing with the truck was the air conditioning was not putting out much air from the vents. It was like the air conditioning hose was not connected. Had most of the air on my feet.

Edlon M.
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Have owners stop trying to make 100.00 on the side, when figuring price of rental.

Mark Z.
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DOUGLASS T.
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Clean and check fluids before renting at full price!

Sharon S.
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SHARON S.
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Extremely helpful

MARGUERITE A.
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Examine the truck with customer before handing over the truck keys.

Lawrence H.
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Remind them that Uhaul is a total rip off for one ways out of California especially from some areas like Costa Mesa.

VICKI K.
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Terrance H.
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Anne D.
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The building is shared with another business that faces the front entry. UHaul is locarted on the west side of the building. Easy enough to figure out since that is where the highest concentration of trucks are. The guys were helpful and offered great service.

William M.
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Christopher G.
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Your online reservation system has many flaws. I reserved a truck for a specific pick-up location and was sent to another business not of my choosing which added mileage I had to pay for on to my bill. I reserved the truck for pick-up at 3:30pm and reservation was CONFIRMED. The pick-up location DID NOT call me to confirm pick-up as stated in auto-emails from U-Haul nor did they attempt to contact me that their business CLOSES at 3:00pm. If I had not been pro-active and called (4 times until responded to) I would have shown up for my RESERVED truck and the gates would have been closed. Finally, my CONFIRMED dozen packing blankets were unavailable at the designated truck pick-up location. I was told "we normally don't have blankets here, you'll have to go to the nearest location to get some." ODDLY ENOUGH it was the location I reserved to pick up my truck originally. The store I got the truck from was courteous but overall, the whole experience was very uncoordinated and seemed to lack "we care about your business."

scott F.
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Not sure I would recommend this location to anyone. It was convenient but when I picked up the trailer, it was open and pretty well used. It was clean. When I hooked up, I had to remind the guy to check the lights and when I went back to at the trailer, it was left open and the door was difficult to roll down. By the time I noticed it, the guy was gone. I did manage to get the door down so I did not have to drive back to the shop. The location was convenient to where we live but I think I will find another location next time I need a trailer.

James S.
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When you order furniture pads and you go to pick up the trailer and find out there are not any, that is not very good service. I had to go to other U-Haul places and hunt down 24 furniture pads on my own.

brenden R.
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kemp L.
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Stephen K.
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Very efficient and courteous.

NANCY R.
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Very helpful and convenient thank you.

Alan B.
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Michael T.
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Jose L. R.
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Everything went great. Great customer service.

James J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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