Unattended location. Self return verification process. Awkward return space required blocking street traffic to maneuver equipment into return space.Dana L.
Customer Reviews for Rental Center of Green Valley
(U-Haul Neighborhood Dealer)
Green Valley, AZ 85614
Services at this Location:
- Mon–Fri7 am–3 pm
- Saturday8 am–1 pm
Special Operating Hours
- 12/9/2023: Closed
- 12/16/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: 7:00 am - 12:00 pm
- 12/28/2023: 7:00 am - 12:00 pm
- 12/29/2023: 7:00 am - 12:00 pm
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Hector P.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Peter J.
Customer did not leave a comment.James S.
Customer did not leave a comment.EVERETT S.
Customer did not leave a comment.TODD R.
Customer did not leave a comment.Laura I.
Free donutsBill H.
Customer did not leave a comment.Adrian M.
The utility trailer was ready when I arrived. Hooked it up and accomplished my mission without any incidents. Drop off was easy, and of course, Jay was awesome, as always. I highly recommend this location for a U-Haul rental!Vicki P.
Fantastic customer serviceKent G.
Very courteous and efficient staff. A pleasure to do business with.Wil S.
Customer did not leave a comment.Melchor M.
Customer did not leave a comment.Sally R.
Customer did not leave a comment.Michael D.
The gentleman at this location went overboard to accomplish and accommodate the arrival of an unhappy customer between Danielle and this dealer, the day was saved. The dealer did all the work and made the return seamless. 5+ stars to the dealer. A downside is that I left my phone in the truck. He chased me down and returned the phone. I had to walk from the dealership to where I wanted to be. At 83 years of age and health...it was a bit much. I became very dehydrated. Never in my life have I had those symptoms. I live in Phoenix where it's really hot, nothing like that has ever happened. No help! Finally I went into a business and they gave me water and let me cool down. Thank God..... Anyway the whole experience was not a pleasure able one. What a disaster! Think that personnel should be told not to "lie" and push the problem downstream. U haul has some very dedicated and meaningful personnel. Sorry that they attended a "Donald Trump's management class. Will I use your service again, you bet.Fred P.
Nothing, the entire process was excellentScott S.
They were very helpful and informed me that I could leave the keys in the truck and the truck would be checked in. However, they did not inform me that there may be additional charges and those charges would be billed through a third party..Peggy C.
no commentJohn L.
Customer did not leave a comment.Steve K.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.JANIE M.
Super fast, great staffRoland W.
The person at this location told me that I could have a 5X8 trailer for 2 more days without charge, but after I returned the trailer he charged me for 2 extra days anyway. When I questioned him by leaving a telephone message he never called me back. I will not use this location again!WILLIAM I.
Customer did not leave a comment.michael B.
This particular U-haul location is extra helpful and accommodating!VICKI P.
Customer did not leave a comment.Robert D.
I think I need to buy a truck, because 125.00 for a few hours is ridiculous? Why do you charge for mileage when you have to fill the tank up? I will think twice before I get a truck again. All was good. Thank youMartha C.
Professional and efficient staff.Sixto C.
Customer did not leave a comment.Laurie B.
Jay is always very helpful when it comes to getting a truck. If he can he always has one available for me. I usually rent from this establishment about twice a month just for local trips. The pick up and turn in could not be easier. If I have questions about the rental he is always available to answer them. This is a good place to rent equipment from.ROGER H.
Truck ran well. Requested a 10 ft. truck, but none were available, so got a 15 ft. for the same price. Worked out well.Bonnie S.
Customer did not leave a comment.Bill B.
Not to much.. no complaints..Emily P.
Customer did not leave a comment.David Y.
These guys are the bestRICARDO E.
Hard to find location. In addition they charged me extra since I dropped it off days early but after hours. What a rip off and how sleazy of them. I wouldn't use this location again.LaShawn A.
Surprisingly easy to drive! The only suggestion would be to get it full of gas and return it full of gas. A very happy experience overall!Sherry K.
Customer did not leave a comment.dan R.
Thank you for the emailed receipt! Checkout was so quick and easy, didn't get receipt at that time. Truck was clean, ran and handled well. Appreciate your help in making this transaction go smoothly.Bonnie S.
Customer did not leave a comment.Kemp L.
U-HAUL TRAFFIC NEEDS TO QUIT CHANGING MY PICK UP AND DROP OFF LOCATIONS. LET THE DEALER DO HIS JOB!Kemp L.
Truck is in bad disrepair. Airbag light is on, truck interior had soda stains as well as blood on the arm rest. Light in the cargo bay did not work. Twice I attempted to rent an appliance dolly and both times it was not available for use. The employee was very friendly, but the equipment was very much lacking.KEEGAN S.
Had several times where starter would not start engine. Was not shown about operation of back gate and ramp by staff at office.Judith D.
Friendly and professional staff.Sixto C.
Customer did not leave a comment.James S.
Nothing the service we received was very professional and curtious.HAROLD J.
Never made it inside the facility. Dropped trailer off outside of fenced gate per instructions on after hours voicemail. I dropped off at 4:00pm. Totally surprised this is 'after hours' at this location. An average location would be open until at least 5pm. Didn't realize this was a part time business. Also make it clear on rental contract that there will be limited hours for return and an extra charge of $20 if the after hour drop-off is used. I feel ripped off and overcharged!Randall B.
Customer did not leave a comment.Tonya P.
The employees are very helpful and great to work with.Jeanette W.
Customer did not leave a comment.Bruce F.
Customer did not leave a comment.John G.
Great customer service. Answered questions when I called and even extended my mileage for me.michael B.
Customer did not leave a comment.EDWARD R.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.VICKI P.
Customer did not leave a comment.Riquel M.
Easy drop off! Very nice property.nick K.
Customer did not leave a comment.Julie S.
The owner of the storage place was very rude and unhelpful. The truck was so dirty. I had to clean the windows and did not have a ramp. Which caused me to have a very serious injuryMiechal F.
Customer did not leave a comment.Craig M.
Love this location staff are awesome, clean equipment and great communicationNati J.
Nice fellow, at the rental location Jay, but upon my return of the vehicle when I expected him to show me a final bill, he said I was "good to go" . Thus, I saw nothing he put into your computer.system that created the email "receipt" it sent to me. In short, I was not enabled to have a discussion / mention of what the varies charges should be. Then I find I was charged for three days when I had it for only two, since the email shows my pickup time being earlier than when I got the truck , and return time is shown as later than when I returned it. Both errors are just enough to put me into having the truck 3rd day by a few minutes. Plus I was charged a $210 "cleaning fee", that was never mentioned when getting the vehicle. I can't ignore the ABSURDLY HIGH amount if I had owed it.john L.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.cynthia B.
I think this location is very helpful and fulfills requests. Really like working with them. Since I have a very small car, I am a repeat customer!Janie M.
After hours trailer drop off didn't work as app couldn't find the location to proceed, and Google maps took me up a super narrow back alley which dead ended and I had to unhook the trailer to turn around and get out of. Max the guy you get when you phone in should either be fired or forced to take customer skills courses as he made the entire experience ten times worse and was horrible to work with.Fawn M.
Customer did not leave a comment.Jizadell S.
Adam gave Excellent serviceGerald K.
Customer did not leave a comment.Eliot O.
Customer did not leave a comment.Matthew D.
Requested pads and was told that they were out. Very inconvenient.Ross D.
Customer did not leave a comment.Kevin C.
Love these guysRICARDO E.
Great experience - can't think of anythingMartha H.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.Sandra I.
This place was super efficient and easy to work with. They loaned us a broom to clean out the vehicle prior to returning and the staff was knowledgeable, friendly, and helpful. Couldn't have asked for better service.Sue M.
nothing. Job well done and efficiently.wayne W.
Customer did not leave a comment.Leo R.
Everything was great except for the fact they don't give senior or AARP discount.KATHY L.
$11 charge for returning the vehicle?Joe W.
Customer did not leave a comment.Jeanetta B.
Customer did not leave a comment.WARREN M.
Excellent customer serviceNancy F.
Customer did not leave a comment.Linda J.
Customer did not leave a comment.BEVERLY F.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.doug H.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Nancy G.
When I picked up the pickup, I told the guy I would need it til the end of the month of May. He only wrote the contract for 3 weeks - I asked him to extend it. He said to just call to extend it. When contract was up a lady called me saying they were going to call the police on me, have the truck compounded, me arrested, etc. I asked if I could have the truck till the end of the month & she said NO. I asked if I could go to the office & extend for another week & she told me that would not rent to me as I owed money. I asked if I could pay & she said NO, they were going to report the truck stolen. I asked to speak to a manager & spoke with a lady at the Tucson office - it only got worse from there! I won't bother you (if anyone even reads this) with boring details but it was a ERY disappointing experience to say the least. After I turned the truck in I requested a receipt & was told the computer wasn't working - was emailed something that requires log-in, password etc. just to get a copy of my receipt. I believe I was overcharged. Please MAIL a copy of the receipt to: Pattie Wright 35555 Spur Hwy #335 Soldotna, Ak. 99669 Thank you PattiePATRICIA W.
Great customer service!Russell W.
Great customer service! We appreciated the kindness because moving is very stressful! You're awesome! Thank you kindly 😊Chad C.
Customer did not leave a comment.Steven C.