everything went very smooth
William W
Customer Reviews for Rental Center of Green Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was cordial and efficient.
ERIC SSalesperson was very friendly and easy to talk to. Was a very pleasant experience.
DAVID YTrucks are always ready to go. The personnel are always helpful and friendly.
ROGER HHelpful and courteous
DEBRA LThank you! :)
LUIS RI was helped by Jay, and he was as friendly and helpful as could be. I had a really excellent experience with both my phone reservation and my pickup. So happy I went with your business.
ALISON MGreat location with one of the friendliest people I’ve ever met doing the check in and check out. Awesome service
NICHOLAS RGreat service, thank you.
kris bThey have always been a great business
ERIC T1/2 tank ? Refills easier to fill it
RONALD VThe right equipment. Professional staff support.
WILLIAM TFabulous experience. Jay was friendly, helpful, and efficient from my phone inquiry to the finish line! Living in Sahuarita, it was so convenient to have a pick up location in Green Valley. It would be great if pickup trucks & vans were made available, also. THANKS SO MUCH! 🚚 We will be return customers.
DEBRA WTrailer was ready. Drove it without incident. Return was easy. No drama!
VICKI PWe were suppose to check our a check for a particular Friday, and then again a 1 day rental on Sunday. Upon checking it out, they establish said they had an emergency, and just keep the truck till Sunday. Guaranteed all paperwork would be straightened. When I got my charge, it was all wrong. Upon calling 520.625.1037, they had no idea what happened, or how to correct it, and they just gave me a 1.800 number. I will not go back to this location again. My contract number was 95947732
Scott DI have rented from various U-Haul locations and have never had a bad experience, but this rental was absolutely the best!! Jay was so very helpful and the transaction was very easy.
MARY RI received a text on Saturday saying someone from uhaul was going to call to explain the mobile.pick-up procedure. By 4:30pm, nobody had called me, so I called the number in the text. The person sent me a link for a video tutorial on picking it up. When I got to the location I wasn't able to follow the tutorial because there wasn't a dashboard option to use for "pick up my rental". I ended up sitting in the parking lot of the location for about 1.5 hours while I was on hold with customer service, transferred to the 24/7 truck line, on hold for 23 minutes, hung up on due to "technical issues", put back on hold for another 30 minutes, only to discover that the reservation hadn't been made available as mobile.check-in. it was definitely less than ideal.
ELIZABETH LThe business providing service to me was very professional and courteous. Great experience with this location!
JOHN WJay is a true assist to your company! I highly recommend this location and Jay!! Thank youuuu so much!
tabitha sStaff and service was all fantastic. Love this location and will be back!
Ryan JGreat job! Thank you!
David Jeverything was as good as can be
Charles SWash windows of vehicle However, it was great having a hand truck and blankets already in the truck!
Michael PIt was just fine service thank you
matt mI had been given an old address initially and didn't notice the one on the contract was different. We found it but it was a bit confusing.
John AI drove into the "rental return" area with my RV towing a 5x8 trailer. Was told I had to back the trailer into the back of the narrow yard. No room to turn around. In record breaking heat, I had to unhitch the trailer and hand roll it back into the end of the lot. The attendant apologized; said he didn't know it was a small trailer that could be moved by hand. I'm nearly 80 years old and didn't appreciate the extra work.
Ken ATo begin with you need more respectful customer service when calling U-Haul call center, very rude and disrespectful service.
beatriz aRental Drop off Location was excellent, accommodating and redeemed a bit what was an overall nightmare rental experience. The need for Corporate U-Haul at the last minute to change us from a 26 foot truck we had agreed to a 20 foot truck and 10 foot trailer caused safety issues, extra expense, increased difficulty unloading and returning. Thankfully the representative at the Rental Drop off was able to accommodate our return at Green Valley which released a great deal of stress. They were very professional and dedicated to providing a positive ending to an otherwise horrible rental experience. U-Haul is fortunate to have this representative at the drop off. We look forward to Corporate contacting us to reimburse us for our additional expenses and mitigate this overall negative experience.
Jack wClean big off Winshield and fill wiper fluid so customer doesn’t have to buy it. Also a little help with hooking up trailer properly would be nice. Oh and maybe have the truck and trailer at same location as I set up reservation. wasted an entire day driving around and finding rides to coordinate your mess up.
Julie FThese people went out of their way to make everything work. Fantastic!
Jack wSuper friendly and courteous.
Hugo AI brought the truck back a day early, no one was there to check me in so I put the keys in the drop box and those assholes charged me a $20 drop off fee WTF?????
Christopher CPick up went great. Very helpful and friendly.
Travis EAdam was great.
william tAttendant was not especially friendly or accommodating.
Pat FHave longer hours. The app return did not work. Had to call support
Bruce LThe equipment performed extremely well in our move from Arizona to Washington state. It tracked well behind our Toyota Highlander. Very pleased with the effortless tow of the 5’x8’ trailer.
Larry PThis equipment was top notch. Everything was Great, Not a one problem after traveling 2400 miles with this trailer. Trailer handled very well. Drop off was efficient and quick. Thank you Jay for making this rental as easy as could be and thank you for working with me and answering all my questions.
ROGER HDamage on fender light attachments were taped on and had not been repaired
Dennis KAlways great customer service from Jay Castro! He’s patient, friendly, and knowledgeable!
paul SSigns to show the actual building.
Pamela SI love coming to see Jay and renting from him. Always helpful and accommodating.
Todd MGreat people and service.
Nancy HFriendly, quick - made the hook up process easy.
Dale AFor the short in-town move that I made, everything was fine. The staff was friendly and courteous and helped me check out and back in easily and quickly.
Jerome MI was charged for a full day after I called and spoke to someone who extended my reservation and when I closed out the order, I did not agree or authorize the additional charges and had questions,
Mary DWill rent again in May
Dennis LGreat service!
Robert FThe gentleman at this location was very friendly and helpful.
Rachael RThe U-Haul agent was helpful and explained everything clearly regarding our rental
Michael NMake sure you know where to drop off the vehicle when you’re done. Some times they give you a number to call make sure your thing it to the right spot.
Robert FThe truck was ready to go when I got there, it was clean. The staff was very friendly and helpful.
ROGER HThe best part of the whole experience was the employees customer service! He was very professional and efficient.
Jeffrey OVery Professional and helpful
Mike EI reserved a truck for Saturday,went to pick it up and the store was closed. I received no notification that it will be closed After spending 2 hrs on the phone, I finally was texted with the information to obtain a truck Poor customer service and support!!
Tim IAfter hours drop off. This was third 12 foot trailer re tal in one year period. Twice had issues with tire inflation/ pressure. One ended with a flat.
Ray DFantastic service - everything was ready to go when we arrived and the attendant was super supportive in helping us get on the road fast. Thanks!!!
MARTIN F