Perfect service
JENNIFER I
Customer Reviews for Renton Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Process was perfect, thank you
GEORGES J3 day rental that was used for 25 km round trip to transport merchandise for an event. One tire started looking soft in parking lot on second day. Third when I was going to return it it was almost flat. Had to have someone come with a portable air equipment so it was driveable to return. Previous person renting must have run over a nail or something.
Margit WService was great. Easy transaction, helpful, no complaints on that front. Truck operated great. No issues. There was broken glass in the back of the truck that I did not notice until I put my hand on it. I ended up with a small cut and glass stuck in my hand. Fortunately the business I was making a pick up at had a first aid kit and helped me wrap my hand so I didn't bleed all over the boxes I was picking up. I have a photo of the cut and the glass if necessary.
ADAM VLess emails shorter sign up time
RICHARD MGet vehicle serviced, engine wouldn’t go at times, wheels felt like they were gonna come off, a bit pricey
CONSTANCE Bget it right. Check my file please. you billed me over $16,000. too much.
JOHN BEasy going guy. Helpful
JOSEPH BGreat customer support
JEFFREY HNothing it was amazing
JOHN BThe location I rented from was great...easy to deal with, well maintained equipment etc. However, I am extremely dissatisfied with Uhaul as I reached out to a location in Oshawa to rent the trailer and pull back for a one way trip where I was told trailers were in stock but unavailable for a one way trip...I was told they would not allow it to go one way. So, I spent a tank of gas pulling this both ways which is a complete waste. Very disappointed in this when Uhaul advertises one way trips all the time. Not impressed to say the least.
RICHARD TThe personnel was fine, I would not recommend U-Haul to anyone in the future.
SCOTT MThe process was relaxed and the staff was excellent and answered any questions that I had. Plus the location was as the only one that had what I needed. Thank you for such a good experience.
JOHN ENo need for improvement,very efficient.
ALFRED MEasy to reserve over the phone and the staff I dealt with was efficient and friendly. I would definitely rent the trailer from this same place again if needed.
JEFFREY HI was overcharged
SHERYL BThis location is preferred. Large parking lot with easy access. Most importantly they are fast getting the rental processed and unlike other uhaul locations in simcoe….Renton esso actually assists/attaches the trailer to your vehicle. 10/10
DAVID VVery helpful and pleasant staff. Very quick and efficient.
PATRICK KNothing to improve upon. Good service, courteous and friendly person helped us, So convenient and useful to be able to rent a trailer this easily.
Heidi RGive out FREE coffee, lol
BRENT JRodney at the Renton location is an Excellent provider ... he is knowledgeable and very customer centric! I would not have an issue to recommend him!
ANTONIO PBattery dead at pick up , no booster cables on site . Luckily flagged down a local . Drove 25 mins to Turkey Point and shut truck off , battery didnt hold charge . Had to call a tow truck from Simcoe n got nailed for $100 cash to get a boost . Then had to leave truck running the rest of the day to avoid needing a boost again . Does anyone chk your equipment out ????? Terrible experience .
Andrew TThe only positive taken from this experience was Rodney, who took the time to work and straighten things out for us. I cannot comment on round trip rentals but this is not the company to do business with if you are doing a one way trip.
Heather SGreat job.
Gordon BFriendly, accommodating service
Attila SGreat 👍
Eric RIt took an hour to get the trailer despite having a reservation. That's ridiculous. If I have a reservation it should be show up, have the photo taken, and be on your way.
Jarrod WNothing great help from agent. Very knowledgeable
Hecter MGreat service very hospitable
Sasha PThere seemed to be a problem which the driver reported that would be a danger to other drivers. Thanks, Patsy :)
Patsy Rno comment, just dropped off the van
pierre clocation used is outside Simcoe. Would have preferred location in Simcoe. Otherwise service overall good.
Carol MI already emailedbu about the mess of the truck and spoke to the return place
Joanne DHire people that have any general sense of customer service whatsoever Absolutely pitiful. Disgraceful. Ridiculous. The list continues. Never ever again. I'll rent from Penske going forward.
Taylor SKeep up the good customer service, you are always friendly and welcoming!
RODNEYJ HThey did everything excellent I wouldn't change anything for the next customer
daniel sExcellent service .no change necessary
Terry Wthe guy who checked me in was very polite and professional
GLEN BThis place keep calling me Wade not Wayne even after I corrected them. The vehicle was clean but needs maintance.
Wade Jfix the trucks they are unsafe to drive
Nickole OGreat service and good equipment. Very friendly and helpful staff at pick up location Couldn’t ask for better
Scott GNothing , everyone I spoke to was great.
Steven GCounter staff was great , truck was clean , truck maintenance is needed as steering wheel off centre, and around 60km massive wobbling is felt in rear end , would recommend a steering and suspension inspection all around .
brent d