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KENNETH H
Customer Reviews for Republic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant Edgar is always so easy to work with, very polite and professional. I will continue to use this location.
EDMUND BExcellent customer service, fast and easy!
JOHN MEdgar is great with customers. 3rd rental there in a month. Great place to do business!!
LINDA CI was there after hours.
MICHAEL KThe Man that manages the place was so awesome and made my experience very easy in the middle of a stress personal situation. He was very friendly and did not just treat my like a regular customer but he showed compassion and empathy. Price is a reasonable, and I would highly recommend this place to anyone looking to not spend so much money just to move. Thank you!
SHATRICA WThere was not one thing that was difficult. The pick up process, great location, the truck was new and spotless, it just will make me want to go rent a van anytime I need anything now!! I can do it myself!
BRENDA MVery helpful.
John CEdgar was a joy to work with! He was so kind and friendly. Greeted us with a smile and we ready to help. Helped me hook up the trailer and patiently answered all of my questions. Very good experience! I would recommend this location to a friend and will use him again when I need a UHaul. Five Stars!
Travis JNothing, it was a good experience good customer service very friendly and personable
Megan HEdgar manages this Uhaul site perfectly!
Phillip GThis is the first time I used the totally automated system it was ok
Robbin SI had great results on the two-day 15 foot rental from Tyler to Haslet, Texas. Personnel at both start and finish were courteous, informative, and prompt. The truck was clean and fully fueled. Edgar carefully explained the details of the rental, emergency procedures, and features of the truck. (He was ably assisted by Buddy - a totally charming pet!). The lady at Chillymart, Rhome, Texas was likewise careful, courteous, and prompt in the turn-in procedure. We could not be better satisfied with the personnel, the service, and the equipment. Ronald Turner
Ronald TWe used this facility 2 times in a week. First their rate was $1.09 not $.89 a mile. Second they did not check the mileage either time and my husband did not know to take a picture at the beginning and end. With the last truck the air conditioner did not work and the employee just shrugged it off saying he would get it looked at. Ive always used U-Haul in the past and was very disappointed in this weeks experiences.
Susan SThe dispatch process online was a mess & difficult to deal with. I had to call customer service twice while trying to pick up the truck. Then when I tried clicking the I’ve got my keys tab, it just kept spinning & wouldn’t go through. I returned the truck the next day to the specified location, self dispatch again, & had to call customer service again because the website wouldn’t allow me to dispute the fuel charge that was being added to my total fees. The place of pick up was trying to charge me a fuel charge. I left more fuel in the truck when I dropped it off then what was in it when I picked it up. Customer service said I’d get a call in roughly two days & no one ever called me. Then one week later, my bank account gets hit with the final charges with no notice. I was also offered a discount if I could pick up a cargo trailer from the same location I was picking up the truck & deliver it to the same location I was dropping off the truck. I agreed to do this so long as I was picking up the cargo trailer at the same location as the truck & dropping off at the same location as the truck. The day before I was to pick up the truck, I got a call from a different location to confirm the truck pick up. I had to call customer service to find out why my truck location was changed. I was told there wasn’t a truck available yet they still wanted me to pick up the cargo trailer at the original truck pick up location. I canceled the option to take the cargo trailer because it was out of my way to have to stop at two different locations trying to help out U-Haul. It was not a pleasant experience & was rather stressful both picking up the truck & returning it.
Duffy OExcellent equipment and service!
Kevin CWide open spaces - no congestion. Very knowledgeable and friendly manager.
Michael MWe ordered blankets and they were not in the truck. We needed a appliance dolly but they did not have one avaiable.
Jeff SI recommend this truck be serviced asap
LISA BEdgar made my process extremely easy and very professional. Highly recommended
Edgar CDon't change a thing the rental was easy to pick up was easy the customer service was great.
Joe WEasy to rent, pickup and deliver at the end of my trip. Emails kept me informed of my rental.
DALLAS DManager very professional and provided an outstanding experience…… could not have asked for a better experience with him.
Ronnie PSuper friendly and quick service.
Daniel CNo one at location during business hours. Sign on the door said they would be out of the office two days prior but no updates and no one to provide direction or assistance. Luckily it was just a drop off of a trailer and not an important rental pick-up as some customers were experiencing without assistance.
Bruce HThe man that owns/runs this place is a true United States Army patriot. I rent it from this place before it’s clean. It’s neat and efficient maybe the best one I’ve ever ran from!
Michael CCannot think of a thing. Gentlemen taking care of business was very professional and courteous. Thank you!
Robert BNo improvements needed. Great service. Great experience.
Russel PClean, quick in, quick out, perfect.
Ward DEdgar is the best UHaul guy with whom I ever worked. You need to copy him and put him in all your locations across the country.
Dominic FI have rented and dropped off equipment at this location several times and the manager is always very helpful.
Larry HVery displrased with being charged with cleaning charge for one very small piece of debris
Charles SEdgar is simply the BEST.
David KGentlemen that helped me was awesome. Easy and quick. Excellent service all around.
Brett BIt was fast and easy. Thanks!
Lisa HIdk maybe not charge extra then what my quote online was
Samantha YI heartily recommend this location to anyone. The manager was outstanding!!!!!!
Larry HThe staff at Republic could not have been more helpful. The location is large providing easy in and out.
Michael MBrandon is awesome. Very knowledgeable and friendly.
ROBERT DHe was so very polite and respectful. I didn't have to do anything. He attached the dolly equipment and unhooked it when I brought it back. Very friendly and helpful. I will recommend his business and use him again the next time I need a uhaul rental. Very pleased.
Jahayla JEdgar was fantastic! Helpful beyond measure and got my day started off with laughs!
Denise GEverything was good.
Abel CLove Edgar the owner!!!
Shawn BGreat guy running the place.
Neal MEdgar is awesome.
scott aThe guy that helped us was amazing! He backed our truck and trailer down the driveway we pulled into accidentally because we could not back it out. His people skills were excellent! His personality was superior. I would highly recommend this location to anyone!
Anna KDealers on both end were great! Edgar was the best ever. Very helpful, friendly and professional! A real plus to Uhaul! Thanks Bill
william tI know there is construction right now. You need more lights around the building and by the gate to turn in keys. It was difficult to take pictures for mobile turn-in and also not safe for a female at night.
Kathleen F