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Laura K
Customer Reviews for Rhodes Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
bob hOffice was closed and parking lot was roped off for construction. Had no knowledge prior to drop off. Got notification after truck was due back.
Patrick ABusiness was closed when I arrived. No one ever told me where to drop off the truck. This location was the closest to where I was when done using the truck to pull an enclosed trailer and drop it off. The place is a auto repair place that looked pretty messy outside. Just vehicles that needed repair along with several U-Haul trucks. If I was reserving a truck, I would go to a different location.
Tom SThey were very helpful and able to assist as I am not an expert at backing up the trailer behind a 26' truck. If you are in the Kenosha area, this location should be your first choice for U-Haul.
rich fExcellent Service, Equipment & Location Was Very Clean,The Staff Was Very Polite & Knowledgeable On All Of My Rental Questions. Rhodes Auto Service Center Was Even Able To Work On All The Repairs To My Vehicle While I Was Renting Their Uhaul, What A Wonderful Convenience This Was For My Family!!
Tracy GWONDERFUL customer service!! Very friendly on the phone, provided good information and everything went exactly as explained and expected. This is the third time I have used this location to rent a truck. It has been a perfect experience every time. I highly recommend Rhodes.
Kathleen RDidn’t even check item told me to back it in the spot! Then did not provide return receipt! Dropped off on fri morning finally got an emeail late Monday saying I dropped off on Monday! Untrue!
ken sExcellent customer service, Tracy explained everything about the contract and vehicle above and beyond most customer service reps, equipment in excellent shape and drove nice. Would highly recommend location for UHaul equipment, will use again, thanks
christine gEverything was done well at both places!
gilbert mCustomer service was great. Vehicle clean . No changes recommended. Keep up the great work.
MAXINE BI can't rate something that I haven't experienced. A couple of 5 minute phone calls,videos to watch and instructions on my phone to follow, worked just fine, but now its more work for the customer, and a savings for the supplier. I didn't save any money with all the extra effort I had to put in. I'm sure Rhodes is a fine organization. Nothing bad to say. U-haul has taken the human interaction out, has saved money because no one has to man the station, but what's the benefit to me. It took me longer than on my previous rental, and may make me consider an alternative for my next rental.
Greg RGreat service. Tracy was courteous and helpful.
Kevin CProcess picking up and dropping off we’re perfect. I couldn’t be happier with the whole process.
ANTHONY BTracy was very professional & explained everything I needed to know completely & concisely. Truck was clean & in too operating condition. Thanks for a great uhaul experience!
MARCO GNothing, the service is excellent and Rhoades Auto is the only place I prefer to use. :)
KENT CPerson was just kind of nice. Made me nervous.
DENISE SThis was by far one of the worst customer service experiences I have ever had. It took close to 45 minutes to process the paperwork - and wile I stood there, your agent made a phone call to U Haul to work on a problem with another reservation that he somehow managed to cancel while trying to get my paperwork. He kept telling me it was supposed to be his day off, like that should explain the delay - and I had to remind him of my name at least 5 times even though my drivers license was right in front of him.. The truck was clean but the engine revved so much and was over 4 on the tachometer, which resulted in lurching and engine distress sounds. I don't expect a luxury ride using one of your trucks by any means but this was horrible and did not feel safe driving and there were no other trucks available in the area. I have another rental next week to help my son move in CA and I am hoping this goes far better - but this recent experience was so bad as to be unbelievable. I should have looked at the Yelp reviews prior to picking this location which would have told me a great deal.
Marie VFront tires were worn past specs. Cargo area was not swept out from prior renter.
David ETracy came in to save the day for us. We spent the whole day trying to find a Uhaul that was available but all of the trucks in our area were already rented out. Tracy actually reached out to my wife since they know each other and informed of us truck that was coming back later in the day. We were able to rent the truck and move everything we needed in the constrained time limit we had. Couldn't have been happier with the service.
BRANDEN LTruck was dirty and not cleaned. The pads bag was empty and no seal on that or the dolly. Had to spend an hour on the phone with customer service to make sure I wasn’t charged for those items. Horrible experience.
HENRY TBetter directions on where to park a truck and whar entrance to use.
Tim WThese guys were awesome not trying to rip anyone off polite took their time. We’re respectful and went above and beyond a hidden gem...
Jasmine SI arrived 10 minutes before my reservation which was made online. It took the attendant more than 45 minutes to get it to go through while I had 4 men at a cost of $100 per hour waiting at my house. Once again, no contract was presented to me. I just looking at the contract that was emailed to me and once again, the Safe Move was added even though I did not have it on my original reservation and told the gentleman serving me that I did not want it. There is no document that I signed authorizing this. I want it credited back to my account. Since this is the second time it happened, it will be the last time. If you look back at my record, I rent frequently. Next time, or if the money is not credited back to me, I will be contacting Wisconsin Consumer Protection agency and request punitive damages since I am sure I am not the only one who this has been done to.
KATHLEEN RFriendly service.
Bryon KExcellent customer service.
TY WEncourage a walk around and explain the different levels of insurance. All in all a great place to rent and will recommend to friends. Great happy and helpful staff.
Ben TLocation was too far from home.
Lloyd C26ft truck filled with house full of furniture broke down in our driveway. This was on our closing day of our move. We lost our movers, time, $Money.
Thomas DThis site very polite and helpful. When dropping trucks off why not make it convenient for customers to drop off closer to home!
nancy bEverything was great no problems
Steve PProcess was awful. Went to three locations to get truck. Either closed no truck that size. Place I was to get truck was closed early. They did not return call. Reserved another for next am with 800 uhaul. Place was not open on time rude attendant. Wrong size truck there not the 20 foot needed. On return the location closed and this was 4pm. No help called them he didn't help. Found another locatio. To return. There was a guy so damn rude. But then a very nice kid checked in truck. I should be refunded some of this bill for unreasonable problems uhaul has
Randall PAlready recommended to my granddaughter as she moves next week. Rhodes people are friendly and courteous and their overall knowledge of the business had me on my way shortly after I got there. 5 thumbs up for Uhaul and Rhodes!
david gNever got a call, so went to Waukegan. We’re told our things were at Rhodes, so we drove back to Kenosha. Our truck was there, but we had to drive to another location in Kenosha for The dollies, mattress cover and box we ordered. They had no clue and gave us the dollies and luckily had a mattress cover and box they could give us. The run around was ridiculous. Everything should have been in the truck ready to go.
Ahmad FThey struggled to get the computer to do all the paperwork, stood at the counter 50+ minutes. Then they did not have a hitch receiver which was prepaid so I had to run out and purchase one. Then they did not have an adaptor for my lights, so again I had to run out a purchase one. Frustrating.
Randy NI was given the wrong information about paying for the uhaul trailer from the woman I spike to on the phone at uhaul. Therefore, me being a 24 year old female, traveled across the country with $250 because instead of having to pay for the trailer when I dropped it off at my destination LIKE I WAS TOLD WOULD HAPPEN, uhaul took $650 out of my account, of which I was supposed to use for a hotel and food and gas. I had to borrow money from others just to get to AZ from IL because money was taken out of my account, 7 days prior to what it should have been. In my eyes, that is a GIANT mistake, and it caused me a ton of problems, stress, and issues along my 30 hour trip. I hope someone will sort this out the way that it should be. I would never have made the trip if i would have known that was going to happen. I would have made other arrangements. Instead, I suffered because someones lack of knowledge and correct information. Something that could have been easily avoided. I would never want anyones child to go through what I had to because of someone elses mistake.
tom sWhen pickup location is changed, let customer know if pickup time also changes.
Margo CThank you for a very positive experience
Karin BFriendliest customer service.
Evelyn FYou can rest assured that that if what you rent is anything like I had your experience will be pleasant. Really great truck with all accessories you may need and a simple process in and out. Very convenient and well worth the money. It was above my expectation.
William LExcellent!
Randall MSpend money to repair equipment, let the left hand know what the right hand is doing, improve communication, have employees who know what they're doing make arrangements, and honor promises made to customers.
Sharon SIt took us over 1 hour for paperwork to get completed due to the on line web page at the location. They had to restart the computer 2 times. Ended it doing it manual. It as much time to get the truck as I had the truck. They did not offer anything to compensate for my time
CATHY A