Customer Reviews for Rhode's Towing and Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rhode's Towing and Repair

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Carlosmanuel C.
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Not much, that I noticed..

Glenn G.
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Customer did not leave a comment.

DAVID Z.
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Customer did not leave a comment.

Tracey M.
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Jonetta H.
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I did have a difficult time with the return. I returned it after hours & was unaware I had to check in on the UHaul website. Well I dropped the key in the drop/lock box by the time I realized what I needed to do. Yes if I would have stopped to thoroughly read my paperwork I would have known this but with it being moving day I did not have time to stop & read stuff. I wish the location would have told me exactly the steps if I was returning after hours. All I was told was just drop the keys in the drop/lock box. I did take a picture of the odometer for my own records but I was not able to upload that photo, you can't upload photos on the website, you have to take a picture from the website. I wish this would change. Because I didn't do everything correctly I was concerned with being charged for returning it late. I called UHaul customer service & after 20 minutes of holding for someone to pick up, they put a note on my reservation that I did return it on time. I was thankful for that.

SUSAN DIANE H.
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This customer service rep did not go over the damages with us before we left. The following was not noted with an "X": license plate light dented, left front reflector broken, left fender bent up, back left fender had black dirt/tar on it, door latch on right side was missing. These items had an "X" noted for dents on the front left corner and the right fender was bent up. This trailer had a lot of wear/scuffs on the inside walls and the outside was filthy dirty. It was not mentioned that the left tire had a bulge in it either. I noticed that this trailer was returned by another party while we were waiting for our trailer; and then we end up getting that trailer that was not checked in properly. We called U-haul to get a new tire and we were delayed in our travels for 3 hours. That is not a timely manner to get back on the road.

Chloe S.
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JACOB P.
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Debborah M.
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Dakota R.
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Linda G.
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Excellent customer service!

Edward A.
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Seth T.
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I had terrible phone reception in the parking lot and was not able to use the 24/7 app properly as I have in other rentals. The truck cab doors would not close properly and only one fully closed when slammed extremely hard. The truck's steering felt very loose so driving was nerve wracking. It was also very loud because of the doors.

Gregory P.
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Good service, very attentive. Truck was ready

RICHARD L.
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Customer did not leave a comment.

Thomas W.
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Truck needed brake lights, blinker light and windshield wippers replaced. Also got a flat tire when the truck was filled. They replaced/fixed everything before we left. No problems on the road.

Daniel Z.
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No comments. My expectations were exceeded

Walter D.
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Customer did not leave a comment.

Joshua B.
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The original rental location didn't have the furniture pads we reserved. Luckily, Rhode's was close by. I called ahead to check if they had extras, and they had the furniture pads out and by the desk before we even got there to pick them up. They kept the move on schedule. A great and very prepared spot!!

Jennifer T.
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Tail light on the right was out.

JIM L.
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Customer did not leave a comment.

Bruce L.
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Bernard R.
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DAVID P.
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Heather C.
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Joe H.
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THANK YOU !!

Jon L.
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Theresa H.
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They were very friendly and helpful.

Gary C.
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The lady got my info and emailed my receipt ...Fast and efficient.

Louise K.
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Customer did not leave a comment.

Keith C.
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We ended up with a nail in one of the tires, but cannot verify it was there when we picked up the trailer in East Troy.

Jennifer J.
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Jennifer J.
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Roger K.
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Thomas M.
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STUART H.
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Doug E.
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Returned it there on Sunday when nobody was there. So really can't comment on people or place.

Tracey M.
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Customer did not leave a comment.

Darin P.
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Williams C.
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Dolores M.
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DAVID R.
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Very friendly and efficient.

Christian P.
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KEVIN R.
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At this time nothing-entire process was just great. Thank you.

Debbie C.
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I reserve the truck weeks in advance to look location 2 blocks from where I needed it I thought that would be plenty of time for them to get a truck there. Instead a had to drive to a location to pick up truck

Scot F.
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The staff was great. I felt comfortable even during this very unique time in the world. Thank you!!

Linda D.
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staff very helpful and well versed in the process

Pamela J.
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Sticky maybe a spilled soda or juice

Patrick W.
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Customer did not leave a comment.

Penny M.
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Craig H.
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Uhaul site was not working at Rhodes when I picked up my trailer so it cost me an extra day because I couldn't self checkOut myself . If so I would of saved a whole day rental. So Uhaul's online services cost me $40 for the extra day.

Gregg C.
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They were nor friendly and she bent our bank card almost to the point of breaking.

Cal W.
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The truck had a bad battery or problem with the electrical system. Had to jump it to start off the day. Put me a half hour behind schedule. Then after loading it, the truck was dead again. Had to jump start it using my own vehicle. Took another half hour...this vehicle should have been inspected prior to renting it out. Office staff were very friendly and helpful.

James Z.
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Jay H.
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Scott M.
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Darrel R.
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The place I usually use is a mile or so from my house, but they were at their capacity on how many trailers they could have. I had to drive 18 miles to the next dealer. When I dropped after hours the cell service was poor. It let me go through the check-in process till I had to take the picture. It wouldnt let me do it. After a hour I gave up...However I did call the 800 number in the morning and they confirmed the check in at that time.

Robert B.
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John M.
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Sam T.
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John P.
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From making the reservation to picking up to the drop off everything was smooth as butter. Chrissy was excellent and very helpful and knowledgeable. A plus would recommend to anyone and will rent again from this location.

Stuart B.
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Customer did not leave a comment.

gary N.
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Kim S.
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Shawn M.
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Janet G.
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Phill G.
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Tim J.
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Marc E.
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this location was not convenient other locations were closer

Christopher L.
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Customer did not leave a comment.

Caryn R.
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AMAZING customer service experience at this location. Staff was excellent!

Michael P.
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Customer did not leave a comment.

Jody S.
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Richard P.
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jonetta H.
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It is very unfortunate that I made a reservation for a specific size truck at a specific location 3 weeks in advance of my move date & I got a call 2 days before my move date that the truck size I wanted at the location I wanted was not available. I would have had to go to a location further away. Keep in mind you guys charge us for mileage. If the size truck I want is not going to be available at the location I want, then that should be told to me when I originally make my reservation. You guys would have everything in your system telling you if it's available or not. But NO, you just take the reservation knowing full well the size truck I wanted wasn't available at the location I wanted. Instead if I wanted a bigger truck I could have gotten it but I would have had to go to a location further away to get it AND pay the charge for mileage. Yeah, no thanks. You should not charge your customers the added mileage if you do not have the size truck available at the location they request. It's very simple, don't take the reservation then for that location OR you pay the difference in mileage OR as a business practice find the right size truck & have it brought to the location requested. How will I know the next time I make a reservation if the truck I want will be available at the location I want? I won't until 2 days in advance. I'm not the only one this has happened to. This is a poor business practice if you ask me.

Scott K.
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Friendly and helpful customer service!

David K.
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Customer did not leave a comment.

DON S.
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Customer did not leave a comment.

Joe K.
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Each and everyone of the folks at Rhode's Towing are nice, helpful and easy to do business with. Would recommend them to anyone

thomas S.
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2nd time I rented the 4 wheel auto carrier. This time Rhode was a much better experience. They are very professional.

Hayes B.
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Customer did not leave a comment.

Bradley J.
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LEONARD R.
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kevin M.
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Provide a vehicle with cruise control for long distance driving. At least let the customer know it does not come equipped.

John M.
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I was satisfied with the service I received.

Jim S.
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Very good experience, staff accommodated my unfortunate circumstance of having lost my wallet, needing to pay cash and only having a digital image of my license

AMANDA S.
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I received a voicemail from a Brian a couple days ahead of my scheduled pickup asking if I could change the pick up to the night before and drop off before 11am the next day. Since it was on my way, I stopped at the pick up location to discuss this and the very nice cashiers informed me A-no Brian worked there and I was not the only person to receive sick a message and B- I was still good for the original schedule. I decided to Google the number the call came from and it wasn't registered to a business but an unknown personal cell. Everything went smoothly and was met with courtesy by the Rhodes staff. Unfortunately I believe u-haul has a scammer on its records and I hope others follow the same procedure I did, go in person just to be safe and don't call back. Other than that I was happy with the prices, process, and overall experience.

James P.
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Customer did not leave a comment.

Troy N.
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Fast friendly service.

Ron J.
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Don't charge me for extra miles when you change my requested pick up and drop off locations to ones that combined added over 20 miles of extra driving. It's bad enough I need to incur the gas cost and additional drive time to relocate your truck fleet. I shouldn't have to invite e yes mileage fees as well.

Gregory J.
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Customer did not leave a comment.

Ginamarie M.
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No improvement needed. Truck was ready, cleaned and had material. Process was quick and drop off was easy

Mike M.
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Customer did not leave a comment.

David K.
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Too many pictures to take

RICK O.
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Customer did not leave a comment.

Joseph K.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

dianne S.
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Inform customers that If they don't return the vehicle before a certain time you are charged double even if you haven't used it for 24 hours.

Larry S.
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Jessica D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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