Customer Reviews for Rhode's Towing and Repair
(U-Haul Neighborhood Dealer)

652 reviews

2606 E Main St   East Troy, WI 53120
(On Main St West of Hwy 20)

(262) 642-2408

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(262) 642-2408

2606 E Main St
East Troy, WI 53120
(On Main St West of Hwy 20)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Perfect

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

The lock box needs serious work. It took us 15 minutes to open box 3. The numbers, especially the top number, didn't want to turn. When you are picking up a vehicle at 10pm, this can be even more problematic, and a rough way to start a rental.

Jay C. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

The trailer was great. The only disappointment I had was being charged 25.00 because I had to postpone the rental by a few days. Initially, I reserved the trailer, but had to cancel because my friends truck was not available. I noticed that I was charged 25.00 for canceling. It was a few days later that I was able to rent the trailer and complete my transport. Thank you

edward B. 
Rating:
3.0

Renting a trailer was easy. Set it up online than did online check in so pick up was fast. Dropped off early and fee was adjusted.

Michelle S. 
Rating:
5.0

Very good service and communication here. This helps so much with all that must be coordinated with moving and knowing you have a good working truck, mechanically checked-out and ready to go is huge. Thanks, Rhode's Team for great service.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

Monte M. 
Rating:
5.0

The people are awesome.

dustan S. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Shane A. 
Rating:
3.0

The location was fine. I had issues with the uhaul app...45 mins waiting for customer service. The lockbox wasn't working to get the key. The drop-off was ridiculous due to the uhaul app not working agsin to take a pic of the odometer. Once I did get customer service they were nice but the overall experience wasn't great.

Lisa S. 
Rating:
5.0

Great People and products!

Danny P. 
Rating:
4.0

Customer did not leave a comment.

IRENEUSZ S. 
Rating:
3.0

I reserved an auto transport at U-Haul, 17000 Rogers Drive, New Berlin, WI. I got there, paid for the transport and went out with the two girls running the place to hook it up. I inspected the tie down straps, and on one of only two straps that secure the front wheels, the end that is inserted into the ratchet was literally tied onto the tire strap. I told the gal running the place this was unacceptable and it should be immediately taken out of service. She told me it had just come in from Kansas that way and it should be fine. I told her I spent 40 years in heavy material handling and to go find me another transport. She contacted dispatch, who located one 25 miles away. I asked for a discount since I now had to drive 50 miles because of their negligence. Dispatch agreed to a $50 credit which I agreed to. The gal said she changed the order and I left. I arrived at Rhodes in East Troy, WI to find that the gal had not changed the order, but merely put a note on it. The gal at Rhodes found the note and issued the credit on the order. But instead of subtracting $50, she added $50. She immediately caught her mistake, but had to call someone at an actual U-Haul office to get it corrected. (It's absurd that the systems wouldn't let her correct that herself.). She explained what happened to the gal at U-Haul, but the U-Haul gal replied back that I should have been charged nearly double what I was charged. She handed the phone to me and I explained to the gal at U-Haul that I got the rate off their website and everyone agreed that was the correct rate - she was just not understanding. After another 10 minutes, she finally got it, issued the credit, but said it would take several days for it to show up on my bank account. They can take your money instantly, but it takes days to get it back. It was the worst experience I have ever had with U-Haul, and was scary that they were more than willing to put unsafe equipment on the road. I will certainly look elsewhere if I ever need moving equipment again.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

ken K. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Dean K. 
Rating:
5.0

Customer did not leave a comment.

richard Z. 
Rating:
5.0

Friendly and helpful service

Scott R. 
Rating:
4.0

The actual pickup location was great but it was originally for janesvikke and had to drive 45 mins out of the way to pick up at East troy

Jordan W. 
Rating:
3.0

It was difficult to find the u haul desk. It was a very busy location that made me a bit uncomfortable.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Dawson P. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Everyone was great to work with - equipment was spotless - we had to change our reservation a couple of times due to the availability of furniture at the other end - Rhode's people were understanding and helpful in keeping the trailer available!! Will definitely recommend Rhode to our friends!!

William M. 
Rating:
5.0

Customer did not leave a comment.

Geraldine D. 
Rating:
5.0

No improvement that I can see. I received excellent customer service and was given more than adequate information. I will rent from this location in the future.

Adrial W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

It was 50 miles from my house to the pick up location. So I spent 2hours and 100miles driving out to get the truck and then back. Lots of fuel,time,and driving.. I expected a closer pick up location.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

Gabe S. 
Rating:
5.0

Honestly this facility was by far one of the best I ever rented from. Will rent from again and refer to family and friends.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
4.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

App did not work for us to complete our pick up so we had to go in, but the employees were helpful and quick.

PETER M. 
Rating:
5.0

The uhaul broke down....... I did the online thingy @11am, they sent a machine @1230 he said it was fixed. That didn't work, then they sent a tow truck @430 not home till 530pm. So this was the worst experience in my life with uhaul.

Maxwell M. 
Rating:
3.0

The truck was not in very good shape. Honestly thought the truck was going to break down.

Steve F. 
Rating:
5.0

They were very pleasant and explained everything to me thoroughly. Thank you so much. A+ experience

Gaye L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Nothing, it couldn't have gone better.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Ellen H. 
Rating:
3.0

Customer did not leave a comment.

Caryn R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

A real pleasure to rent from Rhode's in East Troy, WI. Excellent Customer Service, so helpful & knowledgeable, unlike day before experience @large Waukesha location on 18/164. Will go out of our way any time we need to rent an enc. trailer Cube van, or truck! Rhode's is top notch u-haul co. "M/M S Family"

Norman S. 
Rating:
4.0

Good experience, fast service

Rick G. 
Rating:
5.0

We been renting from U-Haul for year's & always satisfied, but it would be nice if the prices, specially on the trucks will go down 😊and prices on the storage unit too👍

Carlosmanuel C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Not much more excellent service

WILLIAM O. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
2.0

Customer did not leave a comment.

Hugh P. 
Rating:
3.0

Customer did not leave a comment.

Javier H. 
Rating:
2.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Prompt, courteous service. Plenty of equipment on hand. Lady who waited on us was very knowledgeable about the auto transport rental. We will definitely drive the distance from Burlington to East Troy the next time we need to rent a U-Haul.

Judith K. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Not much, that I noticed..

Carlosmanuel C. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

I did have a difficult time with the return. I returned it after hours & was unaware I had to check in on the UHaul website. Well I dropped the key in the drop/lock box by the time I realized what I needed to do. Yes if I would have stopped to thoroughly read my paperwork I would have known this but with it being moving day I did not have time to stop & read stuff. I wish the location would have told me exactly the steps if I was returning after hours. All I was told was just drop the keys in the drop/lock box. I did take a picture of the odometer for my own records but I was not able to upload that photo, you can't upload photos on the website, you have to take a picture from the website. I wish this would change. Because I didn't do everything correctly I was concerned with being charged for returning it late. I called UHaul customer service & after 20 minutes of holding for someone to pick up, they put a note on my reservation that I did return it on time. I was thankful for that.

Jonetta H. 
Rating:
1.0

This customer service rep did not go over the damages with us before we left. The following was not noted with an "X": license plate light dented, left front reflector broken, left fender bent up, back left fender had black dirt/tar on it, door latch on right side was missing. These items had an "X" noted for dents on the front left corner and the right fender was bent up. This trailer had a lot of wear/scuffs on the inside walls and the outside was filthy dirty. It was not mentioned that the left tire had a bulge in it either. I noticed that this trailer was returned by another party while we were waiting for our trailer; and then we end up getting that trailer that was not checked in properly. We called U-haul to get a new tire and we were delayed in our travels for 3 hours. That is not a timely manner to get back on the road.

SUSAN DIANE H. 
Rating:
5.0

Customer did not leave a comment.

Chloe S. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Customer did not leave a comment.

Debborah M. 
Rating:
5.0

Customer did not leave a comment.

Dakota R. 
Rating:
5.0

Excellent customer service!

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
3.0

I had terrible phone reception in the parking lot and was not able to use the 24/7 app properly as I have in other rentals. The truck cab doors would not close properly and only one fully closed when slammed extremely hard. The truck's steering felt very loose so driving was nerve wracking. It was also very loud because of the doors.

Seth T. 
Rating:
4.0

Good service, very attentive. Truck was ready

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

Truck needed brake lights, blinker light and windshield wippers replaced. Also got a flat tire when the truck was filled. They replaced/fixed everything before we left. No problems on the road.

Thomas W. 
Rating:
5.0

No comments. My expectations were exceeded

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

The original rental location didn't have the furniture pads we reserved. Luckily, Rhode's was close by. I called ahead to check if they had extras, and they had the furniture pads out and by the desk before we even got there to pick them up. They kept the move on schedule. A great and very prepared spot!!

Joshua B. 
Rating:
5.0

Tail light on the right was out.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

JIM L. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
4.0

Customer did not leave a comment.

Bernard R. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
No reviews have been submitted for this location.

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