We were given a confirmation that our truck would guaranteed be ready for us Saturday morning at 8:30. We went to pick it up and we were told the person who deals with the U-Haul‘s does not come in until 9 o’clock. Our confirmation used to the word guaranteed ready by 8:30 AM. It would have been nice if it was ready on the time that we were guaranteed and that it was warmed up and running.
RYAN T
Customer Reviews for Rice Lake True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing more. You are the best. Happy New Year.
EARL HBackup lights did not work. Person before did not sweep it out.
TERESA JI paid for 6 pads but the clerk couldn’t find them.
JOSEPH KThe only problem I had was the true value that I picked it up at was not ready for me and I had to wait around 20 minutes to get a key for the truck. The truck worked great and it was just what we needed.
ROBERT LPickup location clerk was friendly and helpful. We came early and the truck was ready. Positive experience. Truck rode very rough and bouncy.
FRANK POur rental experience was top- notch!
KATHLEEN MClean out the blood from the trailer. Have more staff at the location, so they can assist store customers as well has U-Haul business. Offer a discount when equipment is dirty. If coming in from the north, you don’t see the sign for the store, watch for the U-Haul equipment in the lot.
Kerry LJohn was available, courteous and explained the process perfectly. Will definitely rent from him again soon.
TIMOTHY PThe facility was understaffed and the lights on the trailer didn't work.
CHARLES K