Customer Reviews for Rich Star Tire and Glass LTD
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing ….the location was easy access. The owner was very helpful, good communication, the trailer connections were made immediately after the paperwork DIN NOT HAVE TO WAIT. A REAL BONUS COMPARED TO OTHER LOCATION. BEST EXPERIENCE YET. WELL SONE TO THIS LOCATION.

Rating:

5.0

Fast service and great vehicle tons of room and easy to drive. I highly recommend!

Rating:

5.0

Debit machines with tap

Rating:

5.0

Very friendly and helpful people at this location!

Rating:

1.0

The contact was rude and unprofessional. The trailer did not seem well maintained. Our reservation was moved last minute which is very inconvenient as we had a plan based on the ferry schedule

Rating:

5.0

Trailer was just what I needed. Customer service was quick and very helpful.

Rating:

4.0

All good

Rating:

5.0

Always easy and reliable

Rating:

5.0

Awesome right down to helping my download the Uber app. Absolutely amazing 100% kindness

Rating:

3.0

The location was great, super convenient, but not much to it and had puddles all around all the doors. The self check in process was terrible, took 40 minutes. During our sign up, somehow both my phone number and my partners, who was going to be my reference, were registered to my account so I couldn’t use them as the reference contact. Some of the info, like a passport or lease agreement, is totally arbitrary and I would rather not share with U-Haul. Would much prefer to be able to verify my account and not have to jump through all the hoops at pickup time. Taking pictures was a great experience, and the chat app surprisingly worked great on mobile. But the rest of the process was slow and tedious, and compared to other platforms like Evo, felt very outdated

Rating:

5.0

Maybe a bit better signage and a second entrance… for those of us not familiar with the area. The driveway comes up quick on a fast moving section if 4 lane highway. Still 5 stars overall.

Rating:

5.0

Friendly and Efficient. I had a very positive experience.

Rating:

1.0

When a person rents a moving truck and a car hauler. You shouldn’t have Togo to different towns or cities to tick up the equipment. It should be all at one place. Wouldn’t recommend renting to my worst enemy.

Rating:

3.0

was kinda awkward

Rating:

1.0

I was refused a printed copy of my receipt for my records. I was told I needed to go to Staples or a place like that to get my email printed that’s not acceptable in my mind the place of business the attendant lied he told U-Haul that he would go ahead and print it. I waited, I called back. You guys talk to him again and he said that it’s broken the printer he laughed at me while I drove away. I was very upset and you did nothing.

Rating:

4.0

handy location

Rating:

3.0

Trailer’s pickup point was randomly changed on us. Although the inside dimensions advertised a 12’ length, it ended up being 11’ 9”. Had to leave the rear shutter door open and drive 900k with road dust ending up everywhere on the furniture. No sympathy from the vendor just “so do you want it or not?”

Rating:

5.0

I love you U-Haul

Rating:

5.0

Fast efficient service with a smile.uncomplicatedwill use again.Thank you

Rating:

5.0

Great Customer Service!

Rating:

5.0

Excellent and pleasant customer service.

Rating:

5.0

Very accommodating for a last minute rental. Easy pick up and drop off. Thanks!

Rating:

1.0

They were not friendly or helpful.

Rating:

2.0

Improve public relations.

Rating:

2.0

Be on time for pick up and don’t tell the customer lies as to why they weren’t there. We waited for over 30 minutes in the heat.

Rating:

3.0

Rented a 6X12 trailer. While in ok condition it was missing one key piece required of any trailer that size, a trailer jack. The tongue weight had to be an easy 200+ lbs. In order to load it, you had the poor girl working the desk, my disabled ass who cant bend over or exert himself too much and my poor friend who is undergoing cancer treatment trying to lift this thing onto the truck. It wouldn't have been so bad had they have had a portable jack on site in order to load it safely. Honestly, I am sure the workers compensation claim they will inevitably get due to their staff over-exerting themselves like that would cost more than the jack, so clearly this location does not care about their employees. Upon returning it (an hour earlier than scheduled) no one was on site to help take it off. You can only imagine the fun that was with just the two of us. Clearly they also don't care about their customers safety either.

Rating:

5.0

App hard to use. Buggy and slow. Crashed repeatedly. Made check in very difficult.

Rating:

2.0

I booked a 20’ truck. The day before I personally arrived to the office to make sure that everything was ok. However, the next day, when I came to pick up the truck, I was told that 20 ‘ truck is not available, but I could have 26 ‘ truck instead( for the same price) I had no choice but to take the 26” monster. This truck is extremely difficult to drive, particularly on sharp turns. Also it consumes more gasoline. I can tell you that driving a 26’ truck is NO fun.!!! I could easily book a 20’ truck in many different places, but the company DID NOT warned me about the problem until I was in the office. The lady in the office however was very polite and helpful.

Rating:

1.0

I don’t even know where to begin with this mess. But she charged my CC without my consent. So maybe start by, not doing fraud against your customers. She also told me to “keep it clean”, but she hadn’t washed it and it was muddy. I don’t care that it was muddy, but don’t ask me to clean the truck if you don’t give it to me clean. She also wanted to sell me insurance but had no concept what coverage she was offering. The truck had an Arizona plate, I’m not even sure it was legal to drive in Canada….No one told me there was a time limit to picking it up. She almost gave it away. No one told me that I’d have to drive to Aldergrove to get the truck, or that it wasn’t even guaranteed to get the truck until the last 48 hours. There were so many fuck ups , I’m still amazed it even worked out.

Rating:

5.0

It was my first time nd very very good dealing nd experience i like all service nd good person thnks🙏🏻

Rating:

1.0

Ensure staff are trained as the staff person working had to call for assistance frequently. The area in which the rentals are parked had garbage dumped in the area and pooling of water.

Rating:

5.0

Staff is very fiiendly and service is good. I am Very happy with the service.

Rating:

5.0

I have to wait for truck almost 1 day other then that everything was good Thanks

Rating:

4.0

Thanks

Rating:

5.0

Very friendly and helpful staff and accommodating to a dynamic situation.

Rating:

4.0

It was a big shock that I did not get the size of truck that I reserved. I reserved a 26 foot truck. I received a 20 foot. That meant I had to give away furniture at the last minute. I also had to throw some away. I had to store others. This was a 600 sq ft reduction without warning. It was not mentioned to me when I received the confirmation call the day before. I only saw it as I was heading out to pick up the truck. Overall it cost me a lot more for the extra care in loading to the max. It also cost in the furniture I was not able to take.

Rating:

2.0

This location misrepresented the amount of mileage and fuel used and tried to add $95 onto my credit card. Fortunately I had taken pictures of the mileage and fuel level before and after so I was able to contest the charges.

Rating:

5.0

Nice costumer service

Rating:

1.0

Van made a bunch of loud sounds and drove horrible..on top of it they threated to report stolen cause I was in bad reception area and they couldn't contact me ..they have all my credit card info and DL but threaten me with police and being charged with theft...will never use uhaul again nor will anyone around me after seeing this.

Rating:

5.0

I arrived earlier than my reservation time but they helped me with rental process and let me have the truck and though I returned the truck about an hour late they did not charge me anything extra. so yea, I guess they are good people :)

Rating:

5.0

Good and Helpful Staff. Positive Vibes all around. quick rental process, truck clean, 24/7 return which is absolutely hassle free. Very happy to rent the truck from here.

Rating:

5.0

Very useful with reasonable price

Rating:

5.0

got the equipment on time. good customer service.

Rating:

5.0

Everyone was very pleasant. No problems with the vehicle. They did everything they said they would do. Everything went without a hitch. Thank you.

Rating:

5.0

Service was really good. Very happy

Rating:

5.0

Courtesy

Rating:

4.0

It would be nice to have a few more units on hand just in case you show up earlier than expected, but overall, the personnel were helpful

Rating:

5.0

nice, quick and smooth check in. the lady at the reception was very helpful.

Rating:

5.0

Awesome people and I would rate overall service "excellent". Staff looks new but very polite and helpful.

Rating:

5.0

This place has become my "to go place" for Uhaul. I have been renting trucks from this office for quite some time now and always go fully satisfied with the service. Helpful and lovely people.

Rating:

5.0

I rented a 20 foot truck from this location of Uhaul. The documentation process was very smooth and quick. Staff always smiling and talking with you and make you feel easy. I like the good vibes all around. would recommend to anyone to hire trucks from here.

Rating:

5.0

amazing customer service! Very happy to come to this location.

Rating:

5.0

This location is amazing! I have rented more than 6 times from here and every time they are always so helpful in everything. They made our moving so easy and relaxed. Sanju would always make sure he has my truck ready as and when needed. God Bless you all.

Rating:

5.0

Staff was amazing! very helpful. took care of all our concerns and even helped us in pre-inspection of truck. Keep it up!

Rating:

5.0

The owner is very friendly and nice person. like the location. truck was ready for pick up. recommend this location.

Rating:

5.0

Good professional service. Happy and very amicable people.

Rating:

1.0

The appointment was for 9am and the employee did not arrive until 9:05am. Upon entering the facility there was a dirty blouse on the ground and the attendant didn’t turn on any lights. After the computer was turned on, she asked for my DL and took a photo of it and then put the payment through which came to a lot more than UHaul advertises which was shocking. She gave me the keys and I went out to do the online pre-trip. Looking in the cargo storage the furniture dolly was not there as I requested so I had to go back inside and ask for it, where she had to call her boss to ask what to do; and when I handed over my phone to her to show my reservation she had Smarties in the hand that she took my phone with which is very unprofessional and rather unsanitary knowing what we know about the spread of illnesses such as the flu. The truck had McDonald’s garbage and was clearly not cleaned in some time with spit on the windows. The truck did not run very well. The side of the truck had scratches all over which I attached all photos online in the pre-trip. Overall it was a very disappointing experience and the costs were too high for the product I received.

Rating:

4.0

Great customer service. Helpful and friendly gentleman running the desk. He helped me with the tight bolts as I have a broken finger. This small act of service was so kind and meant a lot.

Rating:

5.0

The manager was very nice. One of the girl who handed us with the blankets and dolly was very polite too. I think overall good experience. I came all the way from Maple Ridge but dont mind same location again.

Rating:

5.0

well managed and professional staff. friendly and quick service.

Rating:

5.0

Clean truck, Quick dispatch and very friendly staff. Probably the best Uhaul location I have ever been to. will come again soon.

Rating:

5.0

Very fast service

Rating:

1.0

Worst U-Haul experience ever. Not enough room here to list all my complaints. DO NOT USE THE FRASER HWY LANGLEY LOCATION.

Rating:

3.0

Very small location and run down. Just a single person at this site and he had to be encouraged to help out. He was more involved with his phone than us.