Lower prices and rates.
Jonathan R
Customer Reviews for Richmonds Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because they don’t tell you the truth
Timothy MSupply hand wipes and or paper towels ?
Melvin MDoing good keep up the good work
Donald BGreat people made the process simple!
MIKE DTruck was not there, had to drive another hour and then check engine light came on as I was loading and I had to take back and they had no utility dolly I reserved, wasted a whole day and 150 in gas and was supposed to get a call from customer service and got a text for 50 refund? They are afraid to call you after they screw you, I have used u haul every time but no more!!!!
Rich COur entire experience from the time we reserved vehicle until return was a complete disaster. The equipment itself was fine. However, the fact that what we reserved a month in advance was not available and we did not find out it wasn’t available until 2 days before our move, the fact that the inside truck pick up location smelled horribly of cigarette smoke resulting in both my daughter and I getting migraine headaches, the fact that we had to accept a smaller truck than what we had reserved and then use a trailer to make up the difference and had to pick each up in a different town, the fact that we said where we wanted to return them both only to get texts that each was to be returned to a different location, the fact that when I called about this to request both be returned to same location I had to wait for over 40 minutes to speak to a customer service representative only to get transferred to a number that I had to leave a call back request and wait yet again . . . Absolutely unacceptable. We will NEVER use Uhaul again.
James BOwner was friendly and personable. Enjoyed my interactions with him.
Bryan RBill is a super guy,very helpful.
kurt rI had to drive an hour to go pick up this truck. Then I had to call u haul services for help because my pick up time was not changed by the dealer.
Shawn SThis opinion is not at all about the dealer who rented the equipment to us. It is about the uhaul online rental experience. Online booking double booked us twice for the same rental period. We had tovgo to 3 locations to get a truck after being confirmed online to have a truck. Secondly, we got stuck with a much smaller tryck that took several more trucks to get finished. Third, I had to travel way out of town to get it and was forced to pay milage on the truck. Terrible experience and we will not use uhaul again.b
Ronald WThe Owner Mr. Richmond went above and beyond great customer service and was very much appreciated.
paula fThe location had nothing to do with this pickup but more about Uhaul services. I arrived and started the process to pick up the truck via the 24/7 truck share. The website froze up and I was left stranded in a sketchy part of the town approaching dark. I was on hold for 50 minutes trying to get help. It was totally unacceptable and I had to drive 1.5 hours from my location to get this truck! I did not get home until 10:30 at night.
samantha pin addition to renting a trailer, I had also requested to rent the trailer hitch; however, when I arrived I was informed that he did not have it. The owner did direct me to an auto parts store where I proceeded to purchase one, but due to the time wasted to search for the hitch, finding the correct fitting, more than an hour was lost in time. I also did pre-check in, and used the U-Haul app, and yet when I arrived to the shop to pick up the trailer I still had to go through all the processes including signing. overall this put me more than an hour and a half behind schedule when it was supposed to be more convenient.
Janean RThe location was convenient for where I needed to rent. The truck was clean and in good condition. The shop was a little run down and smelled like cigarette smoke, but I overlook that as this is also a car garage. What I didn't like was that I wasn't told I would be charged for 2 days and 2 insurance fees if I dropped the truck off after hours. I am trying to get a refund for the charges. I will write another review if they fix this.
dawn hEver thing was good
Carylon ANice guy at the shop I picked up equipment. Easy in and drop off.
Jeffrey WVery friendly and helpful service.
Jennifer HInstructions were easy to follow. Drop off location was closed but didn’t hinder anything.
Abby KAwesome people
michael dNever received my call to make arrangements, owner was rude, truck was dirty, and heat was turned on high with fan on full when picked up on a 95 degree day. Truck was parked facing wrong way on a one way street.
Aaron HWe’re not open when dropped off vehicle.
frank nI had difficulty accessing the mobile check in app but fortunately Bill was at the counter to guide me through the process. Thank you.
Michael CTruck was clean but wasn't expecting my price to be so high when I was done brought back truck earlier but still was charged 71$ I thought it was 19.99 day I set my mileage at 40 and brought it back on 41.7 sorry but didn't like surprises when your on a budget.
Christina HI paid for a utility dolly and it was not on the truck the offic was closed and I had no help and never got to use the utility dolly I paid for
Leroy HDon’t change a thing. Excellent location and service made my move go without any problems.
Mitchell JOriginally reserved for another location. After reserving truck they did not have another 10' truck and transfer me to another location.
Craig BNo furniture pads in truck, still charged for them
David GDropped off after hours.
Brenda AGreat guys, easy to work with.
Michael MWas very satisfied with all with my experience.
john sI didn't realize I had to return it 24 hrs later. I figured the drop off wouldn't even be open on Sunday so we were in no rush. Get dinged with a late charge for being 2 hrs late! Only getting 30 miles with the truck is total B/S!!! Went 9 miles over and you guess it I get dinged with another charge! U-Haul is a B/S company!!!!!
Jeff LNothing. I’m glad to do business locally. Good to know that in a small town this location has trucks available.
joe cGreat guys! Made sure I had a truck even though it was short notice. Highly recommend them.
EZRA LAsh tray was full, cab had a smell to it. Loading Ramp was full of mud. Truck had no power and mpg was 9.1 My wife cleaned cab 2 times and put air freshener in.
Andrew DEquipment was clean but the air conditioner didn’t work
Donald Sfine for a drop off and the people are friendly (based on a past experience), but it looks abandoned lol
Heather L