Customer Reviews for Richs Wrecking

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Richs Wrecking

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jose D.
Rating:

Great customer service and help - very professional and friendly

TERRY S.
Rating:

Customer did not leave a comment.

james K.
Rating:

Customer did not leave a comment.

Jason J.
Rating:

Customer did not leave a comment.

Cindy B.
Rating:

easy location to get in and out......gentleman working the desk was very congenial

Rod S.
Rating:

Customer did not leave a comment.

WAYNE B.
Rating:

i dropped off the rental item 3 hours after I rented it, but the automated system kept sending me texts about it not being dropped off yet. The person at the desk told me to ingore messages.

Karen W.
Rating:

Customer did not leave a comment.

Steve S.
Rating:

Customer did not leave a comment.

Raelene A.
Rating:

We dropped off the trailer a day early but had an extra charge on our bill. When I called to ask he was rude and not willing to tell me what it was for then he told me it was an after hours charge. I told him I wouldn't accept that because I have rented U-Hauls many times and never been charged that. Then he told me it was because I kept it an extra day, which I didn't. He then said it was his employees mistake but I had to call U-Haul to take care of it. Why do I have to take care of it?? I did not make the mistake! last week I went to that location to buy boxes and his store is filthy with garbage piled up tight in the front office, he would not even turn an acknowledge my presence just told me that he does not sell U-Haul products. First time in 30 years I have ever been treated so poorly by a U-Haul dealer. I will not return to his location. I want my $21 back and will call until I get it because it is not about the money now it is about the treatment and lack of customer service.

Sandy H.
Rating:

Customer did not leave a comment.

mike E.
Rating:

Store was very helpful. Would love to see updated trailers at some point. They do the job though. Thank you.

Kay S.
Rating:

Customer did not leave a comment.

Rusty P.
Rating:

Customer did not leave a comment.

Jan Jordan J.
Rating:

They were all wonderful at this location. They went the extra mile to make sure we had everything we needed, including the lights for the trailer that they had to go across town to borrow from someone else. They even brought our pup some water. Excellent service!

Mark D.
Rating:

We were told the price would be 90.00 from our Nebraska dealer and that we could get it in TORRINGTON WY. I called there before leaving and they had no trailers so I had to go to Gerhing, Ne. to get a trailer for 100.00 more dollars. Very Unhappy!!!!

Marvin F.
Rating:

Customer did not leave a comment.

Lucille C.
Rating:

Customer did not leave a comment.

JIM S.
Rating:

Customer did not leave a comment.

dave P.
Rating:

Why because I rented from Gering Nebraska to salmon Idaho is it twice as much as it is is if I would rent from Salmon Idaho to Gering Nebraska makes no sense. Twice as much please answer

Lawrence M.
Rating:

Customer did not leave a comment.

Ryan L.
Rating:

Customer did not leave a comment.

Lawrence M.
Rating:

Customer did not leave a comment.

Justin B.
Rating:

The guys at the location we picked the truck up from were great. After I made the reservation I got a call a few days later saying that size truck was not available but they were going to give me a smaller truck and a trailer instead. Since it was half the size we had to make quite a few more trips and was told mileage would be waived but was still charged mileage. This was all told to me by the lady from corporate uhaul. The worst part was there was a truck the size we wanted parked at this location the entire time we had the rental.

Jean M.
Rating:

Customer did not leave a comment.

Beverly E.
Rating:

Customer did not leave a comment.

Frederick M.
Rating:

Customer did not leave a comment.

WAYNE B.
Rating:

Great service, and with helping me connect the dolly up to my truck.

LYNN W.
Rating:

The only recommendation we would have is to be sure it is explained that if not returned by 11:30 AM, another day will be charged. We were not told that and returned the trailer in the afternoon and charged an two days when we thought we would only have to pay one extra day due to a snowstorm.

Terry M.
Rating:

Customer did not leave a comment.

william W.
Rating:

Customer did not leave a comment.

Lawrence M.
Rating:

Customer did not leave a comment.

Laurel K.
Rating:

no suggestions for improvement

Jerome S.
Rating:

I was forced to buy the insurance. I told them I did not want it, but some guy came out of his office and told me I needed it. There was no option to drop the ins. I’ve renteded several U-Haul trucks & trailers and have never been forced to buy the ins before.

Paul S.
Rating:

Quick and easy drop off. Lots of room to maneuver trailer.

Vivianna P.
Rating:

Customer did not leave a comment.

Marcie A.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Customer did not leave a comment.

Eric B.
Rating:

Customer did not leave a comment.

Susan R.
Rating:

As I was returning a trailer, I was met with a friendly and courteous staff, and I was taken care of very fast. With customer service that good, there is not much you can improve on. They even removed my truck hitch for me so I could put it back in storage. Impressive! I would recommend, and I would rent from them if I needed a trailer.

DAVID I.
Rating:

Customer did not leave a comment.

lita D.
Rating:

Customer did not leave a comment.

Katherine W.
Rating:

Customer did not leave a comment.

Jarred B.
Rating:

Customer did not leave a comment.

Collins J.
Rating:

Customer did not leave a comment.

Joel M.
Rating:

Tank filled up..

Brandon B.
Rating:

Was told one price and when got to pick up uhaul it was a total different price as well as had to scoop all the snow out of the uhaul and then on top of Everthing bought a recover hitch was told one price on that as well and was different at location would not recommend at all

Johnny P.
Rating:

Customer did not leave a comment.

DEBBY P.
Rating:

Customer did not leave a comment.

Kristi W.
Rating:

They were very helpful and made the process quick and easy.

MIKE R.
Rating:

Customer did not leave a comment.

Sherri V.
Rating:

Customer did not leave a comment.

Frank G.
Rating:

Great experience, Steve was very helpful and made sure we had everything we needed for our move!

Jeff G.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

Customer did not leave a comment.

Benjamin L.
Rating:

Customer did not leave a comment.

Dave K.
Rating:

Customer did not leave a comment.

Cindy T.
Rating:

Customer did not leave a comment.

Jim M.
Rating:

Customer did not leave a comment.

Jeanne L. H.
Rating:

Customer did not leave a comment.

Jeff G.
Rating:

Hard to find driveway at night

Glennie S.
Rating:

Customer did not leave a comment.

Michelle H.
Rating:

Customer did not leave a comment.

Michelle H.
Rating:

Customer did not leave a comment.

MICHELLE H.
Rating:

Customer did not leave a comment.

nickole S.
Rating:

Was not able to get the truck I reserved, so was told that mileage would be given at .79 cent/mi. since I would have to make multiple trips with smaller truck. That was not true. Very disappointed.

Gary P.
Rating:

There were several items left in the cab by previous renters. Cab probably could have been cleaned out better. I found a power supply (for charging electronic devices) between the seats. Turned it in at Topeka Uhaul store.

Hall M.
Rating:

Customer did not leave a comment.

jessica S.
Rating:

I was very disappointed in my u haul experience. 1st it cost more then I got quoted, then got charged $60? That wasn't explained, the truck was filthy, an after returning it we got charged another $218 (which was the last of our money) for 3 extra days that we didnt have the truck an was already returned. U haul returned $180? But we went without the other portion due to there negligence. I'm very disappointed an dont have any good to say about our experience. SORRY

Duane K.
Rating:

The experience there was just what I have come to expect when coming to a U-Haul location. The agent who checked the truck out to me was knowledgeable about the computer system and the area and treated me very well.

MARK C B.
Rating:

I HAVE BEEN RENTING UHAULS FOR 35 YEARS . MY LAST 2 RENTALS, UHAUL DID NOT HAVE A 26' I REQUESTED AND GOT A 15' INSTEAD. WHICH COST MY CUSTOMERS MORE MONEY HAVING TO MAKE 2 TRIPS. NOT A HAPPY CAMPER

Brandon B.
Rating:

Customer did not leave a comment.

Jerry G.
Rating:

Honestly the whole situation was awkward. I called to ask if I could swing over and do the paperwork, then pick the trailer up after hours due to my work schedule. They said that would be fine on the phone, but when I got there, they told me the rental "time" would have to start then, rather than when I actually picked it up... Even though I'd handled it this same way with another location twice previously. Not a big deal over $15 but they probably should have told be on the phone or at least been friendly about it when I was in the store. When I did pick up the trailer later that evening, the light plug was only about 2" long, so I had to purchase an extension just to get the trailer lights to work.

TINA C.
Rating:

Customer did not leave a comment.

Nicholas N.
Rating:

Customer did not leave a comment.

Kurtiss D.
Rating:

Customer did not leave a comment.

Ryan B.
Rating:

Customer did not leave a comment.

DARYL L.
Rating:

Customer did not leave a comment.

JASON B.
Rating:

Customer did not leave a comment.

Melissa I.
Rating:

Steve Eich made it super easy and straight forward to rent-----very convenient!

Daryl L.
Rating:

Customer did not leave a comment.

staci B.
Rating:

great service! UHaul is a great asset to our community

ROB J.
Rating:

Customer did not leave a comment.

Randall C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top