Customer Reviews for Richs Wrecking
(U-Haul Neighborhood Dealer)

113 reviews

210 E M St   Gering, NE 69341

(308) 436-1670

Location Hours

  • Mon-Thur: 8 am - 5:30 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(308) 436-1670

210 E M St
Gering, NE 69341

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5:30 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Derek A. 
Rating:
3.0

Did not have equipment requested. Switched pick up locations and still didn't have right truck. No appliance dolly.

Chase C. 
Rating:
3.0

Make sure when reservations for your products all are at same location and where the reservations was placed for. Customer shouldn't have to travel 3 hours from original reservation point to go to two select places to pick up rentals.

Jacquelyn W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
3.0

Customer did not leave a comment.

Jordan K. 
Rating:
4.0

Customer did not leave a comment.

GARY V. 
Rating:
2.0

Make sure the business is actually open when they say they are suppose to be

Trenton A. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Great service! I have dealt with this location before, and they always are ready to get the renter in and out with the correct equipment.

WAYNE LAWSON B. 
Rating:
5.0

Everything that Ricks Wrecking controlled was excellent. The company online process to check the truck in was so frustrating I gave up - and none of it was due to lack of tech skills. Please revise your instructions. Consider that your typical user is moving, a hectic time. The account needs to be created and/or app downloaded prior to loading, driving, unloading and returning the truck. I actually returned my truck, found out I needed WiFi, ran home to download (but by now, the keys were in the Dropbox and I hadn't taken necessary pictures. Called your 800 numbers and a recording told me to try again later. Eventually gave up and drove to Ricks again the next day to square everything up. They had already taken care of everything. What should have been 1 trip to Ricks ended up to be 3. They met my needs. Your online system failed. I love taking care of business online and this was a frustration. Please review your site path and directions from the viewpoint of someone who does not know your processes.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Daryl W. 
Rating:
3.0

They were able to provide a dolly when another uhaul location wasn't.

alan S. 
Rating:
3.0

We had a really hard time locating this rental van, was told to go to a different address, then finally had to call the 800# several times. We couldn't get the app to accept the verification code on our smart phone, it was not a pleasant experience.

TIM A. 
Rating:
5.0

Customer did not leave a comment.

Kent K. 
Rating:
5.0

Customer did not leave a comment.

Grace G. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

Max W. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE V. 
Rating:
3.0

Customer did not leave a comment.

Laurie E. 
Rating:
5.0

I picked this location and UHaul routed me to the empty lot location in Scottsbluff, NE and I said....Oh, hell to the no! The woman who answers the phone...when she answers it...is rude and unhelpful. When I called Rich's Wrecking and told him my issues, he made it work for me. Uhaul....you need to get rid of that woman at Avenue I in Scottsbluff, NE. Uselesd....totally. Thank you, Rich!

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Renay S. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Excellent service thank you

rOLAND T. 
Rating:
5.0

Nothing

Dustin L. 
Rating:
5.0

Customer did not leave a comment.

donna D. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
4.0

Check lights on equipment before renter arrives for pickup.

Samuel F. 
Rating:
5.0

Great customer service and help - very professional and friendly

Jose D. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
4.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

easy location to get in and out......gentleman working the desk was very congenial

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Rod S. 
Rating:
5.0

i dropped off the rental item 3 hours after I rented it, but the automated system kept sending me texts about it not being dropped off yet. The person at the desk told me to ingore messages.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
1.0

We dropped off the trailer a day early but had an extra charge on our bill. When I called to ask he was rude and not willing to tell me what it was for then he told me it was an after hours charge. I told him I wouldn't accept that because I have rented U-Hauls many times and never been charged that. Then he told me it was because I kept it an extra day, which I didn't. He then said it was his employees mistake but I had to call U-Haul to take care of it. Why do I have to take care of it?? I did not make the mistake! last week I went to that location to buy boxes and his store is filthy with garbage piled up tight in the front office, he would not even turn an acknowledge my presence just told me that he does not sell U-Haul products. First time in 30 years I have ever been treated so poorly by a U-Haul dealer. I will not return to his location. I want my $21 back and will call until I get it because it is not about the money now it is about the treatment and lack of customer service.

Raelene A. 
Rating:
4.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Store was very helpful. Would love to see updated trailers at some point. They do the job though. Thank you.

mike E. 
Rating:
5.0

Customer did not leave a comment.

Kay S. 
Rating:
5.0

Customer did not leave a comment.

Rusty P. 
Rating:
5.0

They were all wonderful at this location. They went the extra mile to make sure we had everything we needed, including the lights for the trailer that they had to go across town to borrow from someone else. They even brought our pup some water. Excellent service!

Jan Jordan J. 
Rating:
1.0

We were told the price would be 90.00 from our Nebraska dealer and that we could get it in TORRINGTON WY. I called there before leaving and they had no trailers so I had to go to Gerhing, Ne. to get a trailer for 100.00 more dollars. Very Unhappy!!!!

Mark D. 
Rating:
3.0

Customer did not leave a comment.

Marvin F. 
Rating:
5.0

Customer did not leave a comment.

Lucille C. 
Rating:
4.0

Customer did not leave a comment.

JIM S. 
Rating:
5.0

Why because I rented from Gering Nebraska to salmon Idaho is it twice as much as it is is if I would rent from Salmon Idaho to Gering Nebraska makes no sense. Twice as much please answer

dave P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

The guys at the location we picked the truck up from were great. After I made the reservation I got a call a few days later saying that size truck was not available but they were going to give me a smaller truck and a trailer instead. Since it was half the size we had to make quite a few more trips and was told mileage would be waived but was still charged mileage. This was all told to me by the lady from corporate uhaul. The worst part was there was a truck the size we wanted parked at this location the entire time we had the rental.

Justin B. 
Rating:
4.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Beverly E. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Great service, and with helping me connect the dolly up to my truck.

WAYNE B. 
Rating:
4.0

The only recommendation we would have is to be sure it is explained that if not returned by 11:30 AM, another day will be charged. We were not told that and returned the trailer in the afternoon and charged an two days when we thought we would only have to pay one extra day due to a snowstorm.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

no suggestions for improvement

Laurel K. 
Rating:
1.0

I was forced to buy the insurance. I told them I did not want it, but some guy came out of his office and told me I needed it. There was no option to drop the ins. I've renteded several U-Haul trucks & trailers and have never been forced to buy the ins before.

Jerome S. 
Rating:
5.0

Quick and easy drop off. Lots of room to maneuver trailer.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Vivianna P. 
Rating:
4.0

Customer did not leave a comment.

Marcie A. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

As I was returning a trailer, I was met with a friendly and courteous staff, and I was taken care of very fast. With customer service that good, there is not much you can improve on. They even removed my truck hitch for me so I could put it back in storage. Impressive! I would recommend, and I would rent from them if I needed a trailer.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

DAVID I. 
Rating:
5.0

Customer did not leave a comment.

lita D. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Jarred B. 
Rating:
5.0

Customer did not leave a comment.

Collins J. 
Rating:
4.0

Tank filled up..

Joel M. 
Rating:
2.0

Was told one price and when got to pick up uhaul it was a total different price as well as had to scoop all the snow out of the uhaul and then on top of Everthing bought a recover hitch was told one price on that as well and was different at location would not recommend at all

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Johnny P. 
Rating:
5.0

Customer did not leave a comment.

DEBBY P. 
Rating:
5.0

They were very helpful and made the process quick and easy.

Kristi W. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
3.0

Customer did not leave a comment.

Sherri V. 
Rating:
5.0

Great experience, Steve was very helpful and made sure we had everything we needed for our move!

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
3.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
4.0

Customer did not leave a comment.

Jeanne L. H. 
Rating:
3.0

Hard to find driveway at night

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

Glennie S. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
3.0

Was not able to get the truck I reserved, so was told that mileage would be given at .79 cent/mi. since I would have to make multiple trips with smaller truck. That was not true. Very disappointed.

nickole S. 
Rating:
4.0

There were several items left in the cab by previous renters. Cab probably could have been cleaned out better. I found a power supply (for charging electronic devices) between the seats. Turned it in at Topeka Uhaul store.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

Hall M. 
Rating:
1.0

I was very disappointed in my u haul experience. 1st it cost more then I got quoted, then got charged $60? That wasn't explained, the truck was filthy, an after returning it we got charged another $218 (which was the last of our money) for 3 extra days that we didnt have the truck an was already returned. U haul returned $180? But we went without the other portion due to there negligence. I'm very disappointed an dont have any good to say about our experience. SORRY

jessica S. 
Rating:
5.0

The experience there was just what I have come to expect when coming to a U-Haul location. The agent who checked the truck out to me was knowledgeable about the computer system and the area and treated me very well.

Duane K. 
Rating:
5.0

I HAVE BEEN RENTING UHAULS FOR 35 YEARS . MY LAST 2 RENTALS, UHAUL DID NOT HAVE A 26' I REQUESTED AND GOT A 15' INSTEAD. WHICH COST MY CUSTOMERS MORE MONEY HAVING TO MAKE 2 TRIPS. NOT A HAPPY CAMPER

MARK C B. 
No reviews have been submitted for this location.

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