Customer Reviews for Ricks 66

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ricks 66

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Robert R.
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Mark O.
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Deniz S.
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James P.
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The clerk at the Grinnell store was super helpful, and did whatever it took to fulfill my order, despite several mistakes at the reservations desk, and despite a very bad attitude of a lady at that reservations desk. I asked to pick up in Newton. Reservations emailed me to pick up in Grinnell. Before I left for the store, I called Newton to verify pick up location, and Newton store told me Grinnell. I drove 20 miles to Grinnell, and was told there that I was supposed to pick up in Newton. The store clerk called Reservations, and the woman at Reservations gave him attitude that I was wrong and I needed to go to Newton. Fortunately the man at the store was level headed, realized he had the size truck I had ordered, and he completed the additional paperwork needed to fill my order right there at his store. The store is a prior service station, now in extremely run down condition, and the clerk informed that he was leaving due to some major medical attention he needed. For these two reasons I would not recommend the Grinnell location. Later, I discovered that Reservations had also messed up my drop off location. I had requested Manassas, and was given some town over 120 miles away. Fortunately, one call fixed that.

BENJAMIN G.
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Rick is awesome and always helpful and extremely friendly. Would recommend him anytime!

Muriel D.
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BOMI M.
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Ben B.
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Benjamin D.
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A little bit of a task to get rental back into a spot for return. But other than that an awesome experience.

Chris S.
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Make the online reservation system a bit easier

Carla M K.
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Nicholas T.
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It went well and the Uhaul in Grinnell was great!

JERRY F.
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Paul B.
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Great experience!!

Robert O.
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Barry K.
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You are making the app rental experience too cumbersome. It may be worth dealing with if I rent in a high volume area but for remote areas I’ll not bother as it’s too much of a pain.

TERRY D.
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Mark W.
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Karl G.
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Mike W.
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Mark W.
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Austin E.
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Awesome service, quickly helped me unhook and quickly helped take care of some issues that happened with our rental.

Jeffrey T T.
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Super efficient and friendly! Rick was a superstar. Highly recommended!!

Emma E.
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Richard E.
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Daniel I.
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DANIEL I.
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VICKI L.
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Nothing! Rick was fantastic!!!

Tracey G.
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Was not quoted full price was forced to buy extra insurance even though my umbrella policy would have covered everything also was told I didn’t need a deposit with debit card I walked an hour and a half to get U-Haul then had to run back and forth the highway to use several atm and pay several atm fees to get all cash I knew tax would probably be adding on but 177.00 more then expected to pay made moving really hard and to refuse to let me have the truck without the extra insurance was ridicules

JEFF F.
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Rick Barnes provided outstanding service with our recent rent of a U Haul moving van....can't say enough about it. Everything was great!

timothy M.
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karla H.
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I just wish it wasn’t so expensive.

Patrick B.
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Ryan W.
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Would be nice for the trailers to have a Jack stand.

Roger H.
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John P.
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Eric H.
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Steve B.
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Facility in very poor condition, but the service was excellent!

Tim H.
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Trailer was ready to go when I arrived. Service was great and I was hooked up and on the road in less than 10 minutes!

Brad S.
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Michael M.
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Michael M.
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Ryan W.
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Mike M.
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christine H.
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LARRY L.
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THOMAS H.
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DIANE L.
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DAVID E.
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dean F.
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Dan D.
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Rick was great.

Josh S.
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Every time I have used this U-Haul has been a great experience. Nicest guy to deal with. Best by far service.

CURT P.
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I called on my reservation for the u haul but let them know that my son in law would be picking it up. They were very pleasant and guided me through all I needed to know. I will use them again.

wendy S.
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Marty L.
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Friendly and helpful staff! Would definitely use again.

Kelly W.
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I've used uhaul before, at this location and it's always a welcome place!

Jason F.
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Tania G.
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Lena S.
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Thomas T.
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thomas B.
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The staff was very helpful and are very good! Keep up the good work.

craig A.
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Tami R.
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Brand new truck. Smooth and easy transaction.

Bret P.
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Kathryn P.
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Courtney B.
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Thomas R.
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Kevin R.
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It was adequate for use as a drop-off site. Left after hours, so no service required. Processed end of contract effectively and without any issues.

PAUL M.
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Rick was helpful in every way. A real pro!

Joseph V.
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RICK B.
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Michael W.
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Rick's a nice guy, and left the truck idling for us so it wouldn't be cold when we picked it up. There was a delay while he checked out another customer ahead of us, hardly unexpected.

RUSSELL B.
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Tim P.
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Eric P.
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Rick is great! Friendly, patient, helpful. I plan to return!

Kevin R.
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Jeffry G.
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Douglas B.
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Rick was quite helpful and friendly. We appreciated his service!

Alisha R.
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David B.
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Gary D.
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Curtis B.
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Brian B.
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Excellent customer service.

Christine H.
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Jennifer J.
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Eric H.
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Blake D.
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AARON B.
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Nothing at all! Ricks is a great outfit!

doug S.
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This was the 3rd U-Haul location we drove to after making 2 reservations on the U-Haul 800 number. The other 2 locations didn't have a trailer for us... Joe from 4001 SE 14th St. in Des Moines was the only person to help us out. Joe found us the correct trailer at Rick's 66. We would have been stranded without Joe's help, no one else from U-Haul helped us.

Mike R.
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evalynne K.
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Mark M.
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Maura S.
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Vernon S.
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Stephen D.
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Nothing. The service was quick and efficient!

Jessica E.
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Melissa R.
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Harvey L.
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diana E.
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We were to take this to the Brooklyn location and had problem finding it so went to Grinnell. They were helpful.

Kimberly P.
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No reviews have been submitted for this location.

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