Customer Reviews for Ricks 66
(U-Haul Neighborhood Dealer)

553 reviews

2048 West St S   Grinnell, IA 50112
(Ext 182)

(641) 236-0057

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(641) 236-0057

2048 West St S
Grinnell, IA 50112
(Ext 182)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
3.0

Had to wait over 2 hrs for the rental to be available which made me late and had to drive 40 minutes out or my way to pick this up to be asked to come back later.

Misty V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Great Guy very helpful and curious !!

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

Dave A. 
Rating:
1.0

The owner, Rick , needs to have a better customer service mentality. He was very rude and wouldn't listen to what we were trying to tell him. We were late getting out of our old residence because he delayed us getting our rental truck for 3 hours. This caused us to pay extra fees. I would NOT recommend renting from him to anyone.

Jonathan L. 
Rating:
5.0

Very smooth and convenient.

Mark M. 
Rating:
2.0

I had requested a 15 foot truck after I saw that this place had 3 of them. The rental website said he only had a 10 foot truck. When I picked up the truck the 3 15 footers were still there. This made my one way move back to Texas a nightmare to load and upload without a ramp.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Your retirn app is buggy and requires to much effort to use. Will not come back.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
1.0

Had to return online. When asked if vehicle was clean for next customer I answered NO because COVID-19 protocol say Clean. Then I was charged $25. What a shit hole of a location.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Shabana G. 
Rating:
5.0

Air conditioning stop working on a 12 hrs trip with 3 cats and they got sick cause no air the cab of truck was like driving a sauna

Tina B. 
Rating:
5.0

NA

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
3.0

Rick was very helpful, and called me a day in advance to assure me the equipment was ready.

Bradley O. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
4.0

Customer did not leave a comment.

kevin W. 
Rating:
3.0

The issues I had were not related to this location it was the original location and the uhaul representative he was dealing with in Newton.

Misty V. 
Rating:
5.0

trucks with phone jacks for cell phones.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl A. 
Rating:
5.0

Rick wa excellent!! Couldn't ask for better customer service!!

VICKI L. 
Rating:
5.0

Customer did not leave a comment.

Stefan R. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
4.0

Everything went great.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

troy G. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Excellent help from owner.

KEVIN H. 
Rating:
5.0

The attendant (owner ?) was quite pleasant.

GEORGE M. 
Rating:
5.0

Very courteous and prompt. No problems whatsoever!

John G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

I'd used online check-in, and already uploaded my license, but it still was done at the location. If that's the case, don't ask me to check-in early.

Christopher Z. 
Rating:
4.0

Excellent

felix G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Very friendly and easy people to deal with. Perfect Transaction.

roy H. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
3.0

Customer did not leave a comment.

EMILY A. 
Rating:
3.0

The location we picked up and dropped off was run down and fallen in. We rented at 26 foot uhaul for 42 hours for milage of 230 something and was charged over $430. We rent uhauls monthly. And would think they would get reoccurring customers some kind of discount. The uhauls we rented ran like hell and we kept our fingers crossed during the whole me the truck wouldn't break down... For an over $430 rental fee for only 42 hours the truck should be running flawlessly.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Very friendly and accomodating.

Brian V. 
Rating:
3.0

Customer did not leave a comment.

Aaronedward D. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Deniz S. 
Rating:
2.0

The clerk at the Grinnell store was super helpful, and did whatever it took to fulfill my order, despite several mistakes at the reservations desk, and despite a very bad attitude of a lady at that reservations desk. I asked to pick up in Newton. Reservations emailed me to pick up in Grinnell. Before I left for the store, I called Newton to verify pick up location, and Newton store told me Grinnell. I drove 20 miles to Grinnell, and was told there that I was supposed to pick up in Newton. The store clerk called Reservations, and the woman at Reservations gave him attitude that I was wrong and I needed to go to Newton. Fortunately the man at the store was level headed, realized he had the size truck I had ordered, and he completed the additional paperwork needed to fill my order right there at his store. The store is a prior service station, now in extremely run down condition, and the clerk informed that he was leaving due to some major medical attention he needed. For these two reasons I would not recommend the Grinnell location. Later, I discovered that Reservations had also messed up my drop off location. I had requested Manassas, and was given some town over 120 miles away. Fortunately, one call fixed that.

James P. 
Rating:
5.0

Rick is awesome and always helpful and extremely friendly. Would recommend him anytime!

BENJAMIN G. 
Rating:
3.0

Customer did not leave a comment.

Muriel D. 
Rating:
5.0

Customer did not leave a comment.

BOMI M. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

A little bit of a task to get rental back into a spot for return. But other than that an awesome experience.

Benjamin D. 
Rating:
3.0

Make the online reservation system a bit easier

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Carla M K. 
Rating:
3.0

It went well and the Uhaul in Grinnell was great!

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Great experience!!

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

You are making the app rental experience too cumbersome. It may be worth dealing with if I rent in a high volume area but for remote areas I'll not bother as it's too much of a pain.

Barry K. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Karl G. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Awesome service, quickly helped me unhook and quickly helped take care of some issues that happened with our rental.

Austin E. 
Rating:
5.0

Super efficient and friendly! Rick was a superstar. Highly recommended!!

Jeffrey T T. 
Rating:
4.0

Customer did not leave a comment.

Emma E. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

DANIEL I. 
Rating:
5.0

Nothing! Rick was fantastic!!!

VICKI L. 
Rating:
1.0

Was not quoted full price was forced to buy extra insurance even though my umbrella policy would have covered everything also was told I didn't need a deposit with debit card I walked an hour and a half to get U-Haul then had to run back and forth the highway to use several atm and pay several atm fees to get all cash I knew tax would probably be adding on but 177.00 more then expected to pay made moving really hard and to refuse to let me have the truck without the extra insurance was ridicules

Tracey G. 
Rating:
5.0

Rick Barnes provided outstanding service with our recent rent of a U Haul moving van....can't say enough about it. Everything was great!

JEFF F. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
5.0

I just wish it wasn't so expensive.

karla H. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Would be nice for the trailers to have a Jack stand.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
2.0

Facility in very poor condition, but the service was excellent!

Steve B. 
Rating:
5.0

Trailer was ready to go when I arrived. Service was great and I was hooked up and on the road in less than 10 minutes!

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

christine H. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
4.0

Customer did not leave a comment.

dean F. 
Rating:
5.0

Rick was great.

Dan D. 
Rating:
5.0

Every time I have used this U-Haul has been a great experience. Nicest guy to deal with. Best by far service.

Josh S. 
Rating:
5.0

I called on my reservation for the u haul but let them know that my son in law would be picking it up. They were very pleasant and guided me through all I needed to know. I will use them again.

CURT P. 
Rating:
2.0

Customer did not leave a comment.

wendy S. 
No reviews have been submitted for this location.

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