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SUSAN W.
Customer Reviews for Ricks Custom Carz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pulled up to a spot that is not a Uhaul place which was not the problem other than it's a garage with no door to ask where yo get your trailer or sign the contract. Had a reservation for an open trailer and checked in online for a faster check out, got there 15 minutes before 12:30 and did not leave the site until 12:55. Then I had to wait on a “call†from an actual UHaul site which never called until I called the uHaul hotline who then told me I should have gotten it already because all my information was online. Picked up a filthy trailer filled with leaves and dirt only to have them call me 2 and 1/2 hours later saying that I “stole†the trailer and didn't have the information of my card needed. The guy had no idea when I would get my trailer but was nice enough to back it in for me. Not recommending this spot to anyone due to the troubles of getting the trailer & its condition.
Maibri N.Nothing at all. Transaction was rapid and the truck was in good order.
Jeffrey A.I was billed 70 dollars when I first got the truck. Then then turn around and take another 110.75 off my card..So no there services was poor.It apparently is all about money an get it at any cost.
Carla M.NA - Online processing made this easy and prepaid.
Agata S.First of all, what some people fail to realize is that just as I as a customer, needed this service, you as a service need me as well! That lady, I don't know who she was or is, she may not care, but she will need service from someone else again some day. She overcharged me and I know she knows she did.
harry S.See previous comments
Larkspur S.Nothing. Rick was friendly
JAMELIN J.Great equipment and customer service in the rental process. Thank you!
Robert B.It was really helpful for our moving we enjoyed with this good experience. Thank you!
Bryan tham B.The process to reverse and pick up and drop off the truck was very easy and simple.
Selena W.Have "all " of your associates know and be able to understand the policies. Don't change pick up locations for the customers at the "last minute "!
JEROME G.The fokes at Ricks Custom Carz are real friendly and grest customer service. I have relly enjoyed there services.
Steven K.The communication between vendors and office need to be better I was charged twice for my appliance Dolly and furniture pads because the main office couldn't see that the vendor had already charged me. Still waiting on my refund.
lewis C.the person was not friendly place was a garage dirty reservation was a mess he had faulty equip. dirty telephone acted as if he didnt want to talk to me I was 15 mins late bad personality. Shop was way out of the way would not have wanted to go there as a female alone
darlene H.Check your contract to make sure the drop off destination is correct. Customer service representative did an awesome job in correcting it for me.
angela W.