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Exel E
Customer Reviews for Ricks Custom Carz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Thank you.
Brendon RCommunication. Our rental was not set up correctly. The owner of the place and U-Haul rep Debbie, blamed us, the customers because U-Haul did not have our reservation correct. Also the owner of the location was there the entire time. But not once did he come out to let us know his shop was open and he’s waiting on us. Nothing at the shop gives any signs of someone is inside to help. Even U-Haul customer service shows the shop didn’t open til 10am and we had been waiting since 9am when our registration was originally. The rep, Debbie that finally called us at 10:25 was very rude and condescending on the phone. She did try to make up for it by giving us an extra day to use the truck. That was unnecessary because we didn’t need it. We turned the truck back in the same day. The customer service lady (I forget her name) she was exceptional. She fixed uhauls mistakes and corrected our reservation. Even changed the time to 10am so it doesn’t count us as late since we had been trying to check in since 9am. It wouldn’t let us because uhaul had it wrong. She even gave us a $50 refund because of our wait and trouble. The rep, Debbie, refused to acknowledge the refund. I will be contacting customer service about receiving the refund.
Amber HI was unaware my rental only include 41 miles total for the entire 2 days I had rented the truck, since it was a good 15 miles just to pick up the truck and then to my house. When I returned the truck I was charge an additional $186 on top of my rental fees for the mileage. Will not use uhaul ever again.
Jaime MIt was an easy pick up.
David FEasy pick up and easy drop off!
Karen TAwesome service, great friendly people to deal with. Definitely would use them again!!
Greg AHave nobody in the area
Melinda LRick's Custom cars Uhaul was very professional and the truck was very clean. I would recommend Rick's to everyone, who needs a Uhaul. Ken Cook
Kenneth CHave Rick customize an "Extreme Uhaul" to be used in promotions around the country...sorta like the Oscar Meyer Weinermobile...Uhaul/Rick's Customz Style!!!
Mark BVery nice people
Shan RTo go to the same location two weeks in a row speaks volumes for me. This couple is awesome and so helpful, Debbie is so sweet and easy to work with. Thank you so much Team Rick🎉🎉
Marchelle HTheir helpful, friendly, and understanding treatment puts you at ease throughout the process. They are flexible and try to accommodate to your needs.
william bThis was one of the sweetest couples I’ve ever met. I was greeted with a handshake and a smile. You move it’s hard to feel welcomed in places today…great service, friendly couple and I will definitely use them again. Keep smiling and making people feel welcomed in your business. Blessings and peace💕💕
Marchelle HThere was no one on site and the facility was locked. Called and left a message…never received a return call. I returned using the after hours method online.
Brian SDidn’t know where exactly to pick up the vehicle at.
Claudio CI didn't like the drop off because it was a garage and it was dark and small space which it was hard confusing where to put the big uhaul that I rented. This uhaul drank a lot of gas
katherine rTrain your customer service staff better
jaqueline yThere was a mix up where I didn’t know that my reservation time and location was changed. I needed the truck at 8 am. However, uhaul gave me a reservation time for 12pm. I went to the location asked if there was anyway to get the truck earlier and the manager called to secure me one right there. Overall, the experience was not timely but very accommodating. For the future, I wish uhaul would state that, “YOUR RESERVATION HAS BEEN CHANGED” in all texts and emails.
Lauren ACan’t think of anything .
Kevin KExcellent customer service, easy to work with. Will rent again.
Konrad AThe link to upload pics of damage was “expired” when I picked up the truck 25 min after the scheduled time. Truck had bird crap all over the windshield and there was dirt/mud on the drivers side floor mat. Rick was prompt and courteous.
PAUL Wcheaper rates, $1.09 a mile is ridiculously expensive
EDDY KThere was only one railing inside that was easy to fasten ropes to. The other railings had tiny holes that you couldn't put a normal rope through.
Laura ANoda
Cynthia HCan't fix what isn't broke
JAMES SIn and out quickly very easy to get the rental done no changes that I could sugest.
James VA person stood and watched as my husband unhooked the trailer in the pouring rain and push the trailer into a spot. Not one time did they ask if we needed any assistance or help.
Melissa AEfficiency.
Valerie PTold they would take care of everything, but received call from customer service 6 hours later about turning in truck.
JAMES HNothing, everything went well. The pho e call didn't take as long as I thought. I sent image of my driver license and it was a fast process. I will refer and reccomend.
Keidra RRick was very helpful
Ralph BI got there and had to wait 45 mins for paperwork to be completed over the phone. I could have done this prior. It really set back our move.
Arianna SMake it easier to determine if mobile pick up/drop off IS actually available.
Stephen TThe owner helped hook car dolly and offered directions.
MYCHELLE TPulled up to a spot that is not a Uhaul place which was not the problem other than it’s a garage with no door to ask where yo get your trailer or sign the contract. Had a reservation for an open trailer and checked in online for a faster check out, got there 15 minutes before 12:30 and did not leave the site until 12:55. Then I had to wait on a “call” from an actual UHaul site which never called until I called the uHaul hotline who then told me I should have gotten it already because all my information was online. Picked up a filthy trailer filled with leaves and dirt only to have them call me 2 and 1/2 hours later saying that I “stole” the trailer and didn’t have the information of my card needed. The guy had no idea when I would get my trailer but was nice enough to back it in for me. Not recommending this spot to anyone due to the troubles of getting the trailer & its condition.
Maibri NNothing at all. Transaction was rapid and the truck was in good order.
Jeffrey AI was billed 70 dollars when I first got the truck. Then then turn around and take another 110.75 off my card..So no there services was poor.It apparently is all about money an get it at any cost.
Carla MNA - Online processing made this easy and prepaid.
Agata SFirst of all, what some people fail to realize is that just as I as a customer, needed this service, you as a service need me as well! That lady, I don't know who she was or is, she may not care, but she will need service from someone else again some day. She overcharged me and I know she knows she did.
harry sSee previous comments
Larkspur SNothing. Rick was friendly
JAMELIN JGreat equipment and customer service in the rental process. Thank you!
Robert BIt was really helpful for our moving we enjoyed with this good experience. Thank you!
Bryan tThe process to reverse and pick up and drop off the truck was very easy and simple.
Selena WHave "all " of your associates know and be able to understand the policies. Don't change pick up locations for the customers at the "last minute "!
JEROME G