Safety Labels were missing and Safety cables were rusted. There's a hole in the fender and the ratchets need replaced very soon due to wear and tear. Customer service was great at pickup location as well as U'Hauls phone assistance was amazing. Very Helpful and Understanding.
Johnathan S
Customer Reviews for Ricks Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The appearance of the facility was ok, but the service was great!
KAREN DI have used Rick's Towing for my U-haul rental need for many years now. I always get speedy and excellent service. I wish I could say the same for the online reservation part of the U-haul business. Every time I try to reserve a trailer in advance I get a call from U-haul telling me that they can't guarantee my rental from Ricks Towing and they try to coerce me into changing my rental location to some place in Marshalltown which is 45 minutes away. I don't understand why this is the case. For example I reserved this latest trailer 2 weeks ago. Less than 5 minutes after I successfully completed my online my reservation they called me to change it to Marshalltown so that it could be guaranteed. After telling them that Marshalltown was 45 minutes away they agreed that wasn't acceptable and told me that they would call me closer to pickup to confirm. 1 hour later I received another call from the same number asking me again to change my reservation to Marshalltown. I told them I had already talked to someone and figured it out. They again told me they would call closer to the pickup time and confirm my reservation. On Friday May 9 (last business day before the actual pickup at 8:30AM May 12) I hadn't heard anything so I finally called them. The person I talked to acted like I was an idiot for calling because the trailer was confirmed in their system. Ultimately when I showed up to pickup the trailer there were 6 or more of them available on the lot. Going forward I will most likely just skip the online reservation and make my reservation directly with Ricks Towing. He is much more reliable and professional and I always get prompt first class service!
Joel RGreat service
Jon FI wish the truck I rented had tie downs somewhere on the floor. I was transporting a headstone initially up to my family's hometown in an empty trailer and had nowhere to secure it in the back. I had to improvise so it wouldn't roll around and be damaged during transport.
Chad NRick is always great to deal with. Easygoing, professional and no nonsense. Highly recommend Rick's place!
Milton SHe did a great job, was a last minute reservation with about an hour's notice. He had the truck ready to go when I got there.
Marco RRick was very helpful with connection of the trailer, with the paper work and making sure we didn't have any questions or concerns.
Kim BRick is always extremely helpful and respectful. I go in and out quickly.
MIRZAM PThis was an after hour drop off, called and spoke to Rick, the next day, about the poor condition, he said he'd look at it.
MICHAEL HExcellent experience.
Jerome JIs was good and easy to drop off.
Tyler HThe truck was cleaned and ready to go, and ran great! Nearing auto in Newton worked well with me for the initial reservation of the truck and ricks in Grinnell Iowa had everything prepared when I arrived. Great experience!
William HThere is a key drop box, which made it fast and easy.
Bolivar ARick was very helpful. I had forgot my hitch. Rick has sufficient supply to seek me one.
William MNeeds larger trucks.
Mahmoud AThe return policy for after hours is confusing if the app isn’t working.
Kim BRick was very helpful and removed the trailer for me.
Louis FRick’s Uhaul is awesome ,have rented several times and is always a great experience
John BRick's a hell of a guy and always will to help out.
KYLE TJust dropped off the truck and left the keys in the box.
Kevin MRick did a great job getting me in and out and on the road. Highly recommend his location for your Uhaul needs.
Chris ZLove the Vintage shop reminds me of my dad's gas station. Being open on those hours on a Saturday were a lifesaver since we broke down just 3 miles away and were able to get moving without too much delay. Great location.
Dean WRick did a great job.
John MQuick and easy very helpful
Terry HI don't know of anything off hand. Rick provides World Class Cutomer Service.
John WReally you can’t. The Trailer pulled out and ready for me when I got there, hooked it up and make sure everything worked before I left and was a pleasure to work with. Thank you so much.
Jeffrey NThe truck was prepped with everything I ordered. It was even freshly detailed.
Seth BYour service sucks as far as everything customer service on hold for almost 2 days to get told no there is a problem and then figured it all out and finally got the rental to get charged more than what was said
Michael MWe checked all the lights before leaving right after hooking up the trailer. We got the OK to go and that everything worked. On the ride home it was dark out and we realize the trailer did not have tail lights. It had brake lights and turning signals, but no tail lights.
anthony lNothing further
John WI received help in getting unhooked and then was able to take off. Again a very smooth transaction!
Daren LLocation looked a little "shaddy", like I wouldn't want to be there alone. Nobody was there when we dropped off but the check in process through our mobile phone was great!
Kevin BRick met me at the truck, took my keys and said, “thank you and have a good day” took me longer to top off the gas tank.
Charles BI stopped in and was able to pick up the trailer on the spot. Completing the application/paperwork was smooth and simple. The price was very good. I returned it within 24 hours and drop off was also very smooth and simple. I would definitely rent from Ricks Towing again!!!
Patrick BHaving vans available without a 40 mile drive, even if it requires notice to get one to a local location. Staff at this location was excellent though.
Benjamin FWhen you get done using the truck then put gas in it then uhaul charges for gas again
Damon N