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RONALD W
Customer Reviews for Ricks Tv
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place
KEVIN DThere is absolutely nothing that Rick could do differently. He's a great businessman, always ready to assist and help others friendly, kind and an all-around. Good guy. I've used Rick for the last 11 years for my U-Haul meets. He's never let me down. We'll do anything to help the customers
PABLO FYou should install gps device in all vehicles so people can use that gps to go easily from one place to another, like a google map that you should install in all vehicles… Thanks thats all and it was a great experience with uhaul
KAMRAN Anothing
ROBERT DLower cost of insurance It’s hard to start the truck, switch gears, and pull the keys out Dr I like the manager though
JONATHAN DVery friendly and great customer service
MELISSA TWas a great experience
COURTLAND DYou don't have. To do nothing Rick is a very nice man To rent U hauls from His customer service is excellent and I do recommend him to a lot of people
JONI HWe ordered a 15 foot truck but none was available and we had to take a 26 foot truck over 1,600 miles. It was harder to drive and got horrible gas mileage. We should have gotten a discount for the inconvenience,
Robert ORick was very personable!
barbara hGreat service
Martin Mnorth fargo people need to instucted to customers
randy lHe was extremely helpful, even going so far as to call me before getting g there to tell me the easiest route. He also gave me the easiest route to continue to my destination. Some of the best customer service I have had in years!
Kristal RDo more maintenance on the trucks
john hService was good and friendly equipment was ready and in good condition.
Jeremiah SThe truck I had reserved was not returned on time. No other trucks were available in town. I made several trips to Rick's to see what could be done. Was told nothing. There was a truck in Valley City but was told I would have to go after it and incur the gas expense. I guess I feel it should be U-Haul's responsibility to find a truck at their expense. I had people lined up to help me. The truck finally did show up around 4pm. By that time I was very stressed. There has to be a better way to handle things when a truck doesn't return on time.
TERI Lvery helpful excellent to work with
Rick MThe person that I made the reservation with over the phone said that there would be the ball hitch piece that we needed to rent at the facility. When we got there he did not have it so we had to go out and buy one prior to picking up the trailer.
Danielle DI set up my drop off location at j & l. I got a text saying I needed to drop off at ricks tv. I was not too pleased to have to drive the truck to ricks tv when I dropped it off the same day I picked up and set my drop off location….only to have to move it to another location
Linda PRick was very friendly and a pleasure to work with. Thanks!
Justin NAbsolutely best service I've ever received from uhaul. Rick M got exactly what I needed despite needing it last minute! Thorough with instructions and demonstration on proper use as well as responded promptly to all of my questions before I picked it up. Very flexible on my pickup day and time despite last minute and very friendly. Best uhaul rep in town and in general, as I've used uhaul many times in the past however, other's seemed to only care about getting the most they can out of my wallet by adding more days of rental in which I didn't need. I'm not usually a review kind of person as typically I don't have much positive to say however I was compelled to write this one for the one of a kind service in hopes other's will read and make the decision to go through Rick as I will from now on! Thanks Rick for the outstanding and honest service!
brandon wInspection of returned equipment was thorough and completed in a very timely and friendly manner,
Richard RI am disappointed in the comments from a U-Haul representative who told me that’ the trailer could NOT be promised to be available on the day that it was manditory that it was available due to the need to take a non-drivable vehicle to the dealership for a scheduled appointment & repair. This after my local U-Haul dealer assured me I would have it when I needed it, which it was. Thank goodness for my local dealer for keeping HIS WORD to me! I will do business with him again when the need arises!
rick yNice guy. Very friendly. Quick and easy drop off.
linn sFirst they change locations where I picked up my truck. I reserved it 20 ft truck. They gave me a 26-ft truck. The place they transferred me to was not open on Saturdays. Had trouble with the app because of location apps. The people at the help desk were very great. Would I rent from U-Haul again? Probably not. If I reserve a truck and they change locations on me again I definitely would not rent a truck
David KI was supposed to pick up my truck in Dickinson, but had to drive to Jamestown (over a 400 mile drive) to get a truck. I was not told that I would not be able to pick up the truck I'd reserved in Dickinson until a couple of hours before I was scheduled to pick it up. I had to take a day off work to drive to Jamestown, find someone to go with to drive my vehicle back, and pay for gas for both vehicles. It was a major inconvenience!!!
Deborah UHaving Rick do the check in is way easier. Online check in sucks.
Chris FThis location was over 150 miles from where we signed up to get our truck. This required a 6 hour round trip, $80 in fuel for our car for the round trip, and $80 in fuel for the Uhaul truck. So we were out $140 in fuel and 6 hours behind schedule before we even started our packing and move. compensation or credit for the fuel would be appreciated.
Owen TPick up location customer service was great! Rick was very accommodating. Uhaul was not able to give us the size of truck we reserved but that was not the fault of the pick up location. It’s to bad Uhaul is not able to guarantee you will get the size of truck you reserve.
andrea bRick was very friendly and accommodating, especially since this was an unexpected Sunday drop off. Fantastic guy and service!
Brad WUpdate your trucks please
anne pAll went well, A-Z
rick yVery friendly staff
Mia KExcellent customer service and communication!
James OUpgrade computer equipment
Dennis JThe owner is very welcoming and kind. He was very helpful with things I was in need of. Returning the Uhaul felt more like a visit when we left, and I will be back for any future rental needs.
JASMINE OVery good and prompt service would recommend this to anybody
DANA RRick is awesome
Chris FRick in Jamestown ND very accommodating to work with us - went out of his way to help us 🤗. Would very much recommend this service!!! Thank you
Gregory WDon’t ask for family members phone number
JONATHAN G