Customer Reviews for Rickys Food & Gas
(U-Haul Neighborhood Dealer)

Rating:

5.0

All good here, they have helped to write the truck issues..

Rating:

5.0

We love your sirvice

Rating:

5.0

Very friendly customer service. Used this location before and will use it again without hesitation.

Rating:

5.0

Rakesh and the guys were super friendly and went above and beyond what i expected. Everything was explained clearly and was in and out flawlessly

Rating:

5.0

Nothing to improve here, very satisfied with our rental.

Rating:

5.0

Drop off was really quick and easy - great process!

Rating:

5.0

Trailer was in good shape and clean on the inside, just dirty on outside. This did not affect my use of the trailer. Everything went very well and I was pleased with rental.

Rating:

5.0

Quick service, came out to unhook me before I got out of my truck

Rating:

5.0

Everything is good

Rating:

5.0

Very good customer service, very nice and polite people. I will definitely recommend.

Rating:

5.0

Everything went as expected, Thanks John

Rating:

5.0

All is good! Friendly helpful knowledgeable staff. Great people at this location. Thanks!

Rating:

5.0

The guy that helped me was a really good guy. Came out and did the inspection for me even though there is a do it yourself option. Helped put the trailer on and hook it all up. I had the trailer booked for three days. I completed my tasks early and returned it a day early. He gave me a refund for the last day. Easily could have kept it. I was expecting a refund. Great guy !

Rating:

5.0

These guys at rickies gas and liquor are great bunch of people I shop there all the time and they have propane and liquor and specialty foods

Rating:

1.0

Gentleman was rude and snarky. Only had the Uhaul for less than 7 hours but still charged a full day rental and when I asked why, I was told that it doesn’t matter if you have it for an hour you still are charged the full day. Way to scam people Uhaul.

Rating:

5.0

A/C ...just kidding. Your good, all good.

Rating:

5.0

Keep up the good work. I for 1, always use U-Haul, and always will.

Rating:

4.0

All in all it was a decent trailer. Would be nice for you trailers to have more tie downs, plus a little stronger then the small “D” rings you have now. But it did the job. Thank you.

Rating:

5.0

Keep up the good work

Rating:

5.0

Very good customer service , they made it a painless, easy transaction .

Rating:

5.0

great service and hospitality. best U Haul place yet to book

Rating:

5.0

The people are awesome !!!!

Rating:

5.0

It went smooth from the pick up to the return. No complaints

Rating:

5.0

Nothing

Rating:

4.0

When I booked my reservation I requested an appliance dolly and 1/2 order of blankets. When I arrived at the pickup location I was told there are no appliance dollys or blankets available. My whole reason for renting a uhaul was to move a fridge I had in my garage to my grandmothers. I don’t own a truck and the fridge weight was over 300 pounds. Moving it without a dolly was not possible. What’s the point in taking a registration and requesting specific tools required to complete a task and then show up to find that no tools are available. Honestly a complete waste of my time and effort. I was forced to scramble and make other arrangements with a friend to get a dolly that was better than nothing but still not an appliance dolly. To make matters worse when I mentioned to the uhaul member that the dolly was a huge priority and maybe he could source one for me at another location, his response was “no I can’t do that. You call them” Overall. The truck was great. The reservation process was easy but stupid and useless. And the uhaul member essentially blamed all shortcomings on uhaul in general. No accountability How many stars out of 5….. ZERO

Rating:

2.0

Dealer was unrealistic on fuel level. I felt I was taken advantage of on the fuel return level.

Rating:

5.0

Probably the best services experience I have had zll year

Rating:

4.0

Uhaul should look at there trailer rental policies. A trailer is not the same as a truck or van, using the same policy shows uhaul as complacent, and not customer friendly even when the outlets and their staff are.

Rating:

5.0

Great customer service by staff 😊.

Rating:

1.0

i had no problem, but for one issue why do mileage and refill the gas back to what your used? ain't that double paying? what i mean is we got charged for mileage yet we still had to put 30$ to return the gas we used?

Rating:

5.0

The truck we picked up had a damaged driver side mirror and cracked windshield. Employee informed us he was aware but it was the only truck left, so we had no choice but to take it.

Rating:

1.0

The guy that I picked up the uhaul from lied and made me fill the fuel tank up more than what I got it with. It costed me $50 extra and an hour of my time extra... Also the passenger side mirror needs an alien key to turn in and out and even after I borrowed an alien key from someone it still moved all over the place after I tightened it so I had my passenger fix it the whole time I drove. So unprofessional...

Rating:

5.0

Great guys

Rating:

4.0

Not busy. Pick up went quickly. Friendly and accommodating staff.

Rating:

4.0

The location staff and the truck were fine. What I don’t appreciate is having my reservations changed on me. Uhaul phone and internet customer service were horrible.

Rating:

5.0

Very kind and thorough service

Rating:

4.0

Thank you for the extra help with our lighting problem.

Rating:

5.0

Rakesh was great to deal with. Very helpful and easy to ask questions.

Rating:

2.0

there was a lot of paper work to do - repition stuff they had to dig the trailer out of snow and ice when i got there . I have great light system on my truck the trailer is mickey mouse as I had to buy adapters to make it work not happy

Rating:

5.0

Service was amazing at this location, very kind and professional staff. Pick up and drop off was easy and stress free!! A very quick and smooth process. Highly recommend!!

Rating:

5.0

The transaction was smooth and professional in every way. Thankyou.

Rating:

3.0

Friendly staff at location but very disappointed i had taken the time to order ahead of time and all the required items were not available.I had requested a dolly as i was moving to an apartment so it would help haul multiple boxes over such a long distance. When i picked up the trick they didn't have one. It made the whole day much more difficult, I was not impressed.

Rating:

5.0

Excellent service at this location. Very friendly and very helpful staff. I would definitely highly recommend this location! Thank you very much!

Rating:

4.0

Absolutely satisfied with my last 2 rentals from Ricks on hyw 37. Only wish the new owners all the best. If I have to rent a U Haul again, in the near future,, I will, definitely go to them first.

Rating:

5.0

I was extremely pleased with this location. The two gentlemen who work here are very nice. Check in/out was very quick. They explained everything upfront. I would rent from them again.

Rating:

5.0

They did not have the furniture dolly we had reserved.

Rating:

4.0

The initial booking got changed several times, and the email wasn't entirely clear on a mobile device for someone that needs glasses...the text needs to be easier to read. Also, in setting up the initial booking, there seemed to be a lot of confusion on where to pick up. I finally just went to the place I wanted (the above) and got what I wanted.

Rating:

5.0

Convenient location for what we needed and helpful staff

Rating:

5.0

Just curious as to why one has to pay for 4 day rental when only used for one day . The location was difficult to find but we were given directions and eventually found it .

Rating:

5.0

The operator was very helpful & accommodating in spite of all the grief I caused him. Excellent!

Rating:

2.0

It is Not the clerks Problem but check in took almost 1 HOUR!!! When you have people at your house ready and you take 1 HOUR to sign papers for the truck it'S HORRIBLE!!!