Book the reservation properly. I called in on Aug 10th because the closest location indicated it may not have the size truck I needed. I needed the 20' truck for the 22nd and when I arrived at the location for pick up it wasn't there and I was told they didn't receive the reservation. I then had to wait 30 minutes until you opened to call in and have it sorted out. I had to settle for a 10' and small enclosed trailer. I ended up needing to call friends with trucks to get moved out in time. It was stressful, inconvenient and ineffective.Kelly D.
Customer Reviews for Ridgetown Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shayla H.
Customer did not leave a comment.R B.
Very good customer service. Clean.John M.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.ROBERTP V.
Very friendly staff at the Ridgetown location. Highly recommendJOSH B.
When the truck was returned. He argued the gas levels were off even though we had a photo. He wanted another $20 which we refused. He then charged $1.85 to my credit card on file after we left!!Barb S.
Customer did not leave a comment.cam C.
van was not swept out at all pick up time was 3 hours later than requested unmarked damage to truck was ignorned when reported, one employee working at location and did not have time to deal with my concernsBrian H.
Customer did not leave a comment.Charlie P.
Head office changed our location pick up without notifying us and it caused a lot of undue stress and time being wasted. We had to call several times to have our price and our contract honored. It was not a very positive experienceAmy V.
we have now rented 4 times for people in the last 3 months and every time...you have messed upRon L.
Customer did not leave a comment.TIMOTHYP H.
Nothing was amazing great help thanks ðŸ˜ŠJoanne H.
First drop off location in Blenheim Ontario was a rating of 1 - no parking lot at all and was closed at 5Marcus S.
Customer did not leave a comment.JASONEDWARD B.
Customer did not leave a comment.jackie M.
Owner friendly and very straightforward to deal with. Online booking system worked very well. The 5'x9' open trailer is really well designed and built. Do you ever sell off old ones? MarkDONALDM S.
Customer did not leave a comment.D. Bruce R.
Customer did not leave a comment.DEBRA P.
Customer did not leave a comment.JOHANNAANTONIA V.
Customer did not leave a comment.Ashley S.
Your website is no user friendly. It says funds will be one currency and then it's another currency. It takes way to long to work through to rent something and then it messed up pick up locations and took another 45 minutes of my time. I was not impressed at all. Time is money.jackie M.
Maybe due to the Covid, he didn't want to come out of the store to check the truck. Said he'd check at noon. I had a hard time to understand him.Kim K.
Vehicle was not clean. Then I found out I was charged 20-25$ for "cleaning", which is "funny" as the vehicle was not cleaned to begin with.Andrew S.
Because of COVID19, I couldn't get people to help me. What should have taken 1 day took 3. This facility was very supportive and flexible, and I felt much less stressed.Hollie Karen A.
Customer did not leave a comment.Lloyd J.
Paperwork showed gas was higher ghen what was in tank. Truck was dirty. Items left in cab from previuos renter. Mileage on paperwork did not match odometer.NORM S.
When we showed up to pick up the U Haul the gentleman behind the counter seemed to not be prepared at all, I was told on the phone that Visa Debit was acceptable payment and he said no then proceeded to try 6 more times before i finally just said put the deposit down so we can get going it was 35 minutes wasted.Rachel K.
Only thing is we wanted a bigger frig cart, but, it worked ok.D-Bruce R.
got the run around for my deposit back. was told one thing at drop off, waited 5 days, went back, to find out that I will get a cheque in the mail in 5-10 days, after having to wait 30+ minutes, even though I paid debit at pick up. very disappointing.shannon S.
Make sure that the actual person is there to work with you. I had to be on the phone back and forth throughout the night giving personal pieces of information after i left all of my personal information days before when i originally booked the trailer. It took many calls to confirm that i actually got the trailer for the time i needed. I could not even understand the guy. When i picked up the trailer i signed for it at the front gas bar to a young girl. There was no one to meet me to see if everything was ok. What If i did not know how to hook it up? Good thing that i did. I am glad that uhaul was at least able to work with me to get the trailer but in that situation it was not a good experience overall. But my original call to order the trailer and drop off was excellent.Ted R.
Again no inspection, just gave name to person at counter and he said good to go.David S.
Customer did not leave a comment.Jeff Z.