I was charged over 300.00 for one day of rental on. 19.99 daily rental! Not sure if they do this to many but not acceptable filing BBB complaints
Catherine I
Customer Reviews for Ripley's Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at Ripley's was very nice and helpful. I recommend this location to anyone looking to rent a U-Haul
CURTIS CWe rented a cargo van. It drove and handled extremely well - I was surprised. It was also surprisingly smooth riding, especially with even the medium weight load that we had. And, I thought the fuel economy was amazing, averaging just over 23 mpg for the 100 miles that we put on it. On the minus side, the driver side seatbelt was bad, the driver side sun visor was missing as was the small knob required to operate the outside rearview mirrors from inside the truck. Back to the plus side is the staff. Everyone that worked with us was terrific.
RICHARD MNa
Steven DEasy
Robbin RExperience was top notch and expectation regarding usage and drop off procedures were clearly communicated. I dropped off after hours and was provided a final receipt in a prompt manner with charges exactly as expected. Would happily rent again from this location or give referrals. I cannot say that for some other locations I have rented from. Thanks for a great experience!!
MARK DVery knowledgable, friendly and great smiles
DEBRA RThe return went quick and easy.
Kim BThe return process is different each time I rent from them. Standardizing it would be appreciated.
Larry DNothing available at the location I needed, only got notified 18 hours in advance. Had to drive 2 hours round trip to get a U-Haul, did not get anything for the time or fuel wasted because of uhauls lack of foresight
Colin FNothing, great experience!
JAMIE Sdocumented wrong trailer.
Michael RExcellent customer service.
Cameron ORenting from Ripley’s was quick and easy. The staff were friendly and helpful.
Craig KVery helpful.
eddy tNothing I can think of. Excellent Service - Thanks.
RONALD WEase of dropping off trailer and helpfulness of personnel in finishing our journey.
GREG KEverything was perfect thank you
Joyce HThe online checkin process was painful and long but otherwise went smooth
CODY MTwo things come to mind. 1) I was supposed to submit pics, but couldn’t get good ones due to how close the van was parked to other vehicles, and lighting for my later pickup. 2) i did not get the padding (ordered), nor the Dollies (not ordered) listed on my checkout.
Jennifer HMileage on the app was off by 30 miles. Rented vehicle out at 4268 miles. Retuned at 4277 miles . App stated starting mileage was 4298 miles. Gave me an error.
Marc GQuick and easy and I had.a great customer service experience.
melinda fthey Set that the gas tank was full when I took it. It clearly was not. I only drove 17 miles. So I couldn't have used more than 2 gallons of gas. But yet it was coming up as a quarter of a tank when I bought it back. I have put over $25 worth of gas for 7 gallons. And they did not refund me for like twenty dollars that I overfillEd. I only use the truck for 4 hours but got charged for the whole day. And they didn't have the smaller truck that I wanted. So I had to pay for the larger truck that I didn't need
Karen AThe entire crew at Ripley’s Rental was fantastic. From the pick up of the truck to the return, they were professional, pleasant and helpful. When our moving didn’t go as well as we hoped and I needed to extend or delay my return of the truck, they worked out a solution with calm kindness and understanding. I will definitely be back to rent from Ripley’s should the need arise again!
Keith WI’m not sure why but the truck was messy on the inside and the windshield was so full of bugs. I had to first drive it home and clean it before I could use it.
GARY FGreat customer service!
eric lSome guy directed me where to park the vehicle. And then right away I was able to close the account. Very helpful people at this location and they were all over it and knew what to do. I assume it was family run.
Philip SEasy process, great employees
Daniel OU guys are just great. Thank you so much.
DERICK WCouldn't get very good phone reception so took us about 45 minutes to get process done
Bruce SGreat customer service
Joe MYour location was great using the app stank I had to enter my license and facial pictures twice and it took a half an hour to be able to get to the padlock to get the keys and then after I got the keys it took another 15 minutes to get approved
John LThe reservation process was seamless. Staff was awesome! Vehicle extremely clean and was perfect for our moving needs. Check-in just as easy. Highly recommend.
Karen BGreat Service
James SWe dropped off the truck on Memorial Day so no one was there.
Lisa BVery efficient check-in. Very happy customer service representative. Excellent way to end trip.
Martin DTwo great guys unhitched the trailer for me. Thank you
TIM KThe only issue is they forgot my appliance dolly and couldn’t load U-Haul until the next day but were great on making sure I got my appliance dolly even after hours when they were closed
Michelle WRipley's is more than a U-Haul rental. I have used them for all sorts of rental needs. They are awesome and no need for improvement.
Mark JEverything was great
Joyce HAbsolutely perfect experience allowed me to pick up and drop off early as my desired times were necessary, Great and friendly people
Bonnie JU-Haul cab had Cheetos, chip bag, leaves and other misc garbage. The box of the truck had leaves and dirt. Ran well.
Katelyn CThe location in Red Wing was excellent. Quick service from professional and courteous staff. Clean and warm facility. Excellent experience. Would highly recommend!
Matt J