Customer Reviews for Ripley's Rental & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ripley's Rental & Sales

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Michael D.
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Brian S.
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Laura O.
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TERRY C.
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Robert C.
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Everything was great. I walked in and my truck was ready right away. Drop off was super easy.

Keith M.
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I can't think of anything right off hand the people were friendly and the experience went very well

Michael G.
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Stacey L.
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Always have had good experiences with Ripleys overall. Very satisfied. Will recommend and return.

Bailey S.
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Warren Z.
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Great service!

Neal A.
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Troy B.
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The best & easy moving experience.

Edward C.
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I've always been very satisfied with Ripley's Rental when renting u-hauls from them.

Renae Q.
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Deb H.
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Edward C.
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Anastasia G.
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everything was great up to the return, the App would not recognize the location. We tried to call Uhaul was on hold for 45 min. We of course left but continued to remain on hold as we did not want to be charged an addl $20 for not completing the return on line. When answered they said to call the location in the am. In the end all was well, and we were not charged, but would have liked a smoother return as not to worry.

Mark R.
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Nothing. They were we organized and got me on my way quickly.

Doug A.
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Jennifer K.
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Everyone here is always polite, and respectful! Always willing to answer questions or helping they can! Thank you again!

tim B.
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all i can say is uhaul has gone down hill ive used uhaul for the last 20 years i have moved alot from state to state i will have to say this will be my last . your prices are over the top and your service has went to shit you guys just let any shit hole have a uhaul dealership these mistakes are why i will never use uhaul again.

Anne K.
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Accommodating service.

Chris W.
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Mark C.
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Steve L.
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Traci F.
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When dropping off the vehicle after hours, it was quite dark in the lot. Per the online return questionnaire it wanted photos of where the vehicle was left. Hard to take photos in the dark!

Douglas M.
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Randal R.
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Katrina D.
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Absolutely terrible experience. Rented a uhal and the service center rented my truck to someone else even after I reserved it!!! I couldn't believe it. And I drive 2.5 hours to get there

Sarah J.
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EXCELLENT SERVICE

Sharon S.
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John L.
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Jamie B.
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Donna F.
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Great Customer Service! Thank you

Steve H.
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Trailer smelled inside

Penny O.
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Kirby B.
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Mark O.
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Stacie J.
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Lisa H.
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Terry L.
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Keep trucks lined up in a more orderly way so its easyer to find which is yours.

Susan S.
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Ralph R.
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Very pleased with everything.

SARAH J.
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all very good!

Philip J.
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Ralph R.
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Everything went well, no problems.

JACOB G.
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Ripley's Rental staff are professional and go above-and-beyond most rent-all locations. I have worked with many personally and professionally over the years. Customer service and value are what sets Ripley's apart from competitors.

Ronald C.
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Janelle P.
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Patrick D.
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Better marking of previous damage. Or be less restrictive as there were many superficial scratches that were not marked with a sticker. I'd hate to see people get dinged for something g they didnt do. The app also limited the number of pics you can take so you are out of luck if there is more damage than pics you can take.

Daniel J.
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Ross J.
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I always pickup & drop of Ripleys Rental because they're knowledgeable and the staff is very friendly!

RAYMOND K.
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James B.
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David B.
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Wayne D.
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The drop off on line return needs to improve the process. Location step on return was not working for my phone. Suggest to just take a photo of the location parking lot and complete the drop off key system

Fred O.
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Christopher L.
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BOB L.
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Michael K.
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Keith L.
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Christopher L.
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Steven D.
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This location in Red Wing isn't like a corporate store so not as convenient or open as many hours but still helpful .

RON H.
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Marcus W.
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Wayne W.
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Marlene E.
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Customer Service Individuals seemed more interested in looking online for talent coming to the local casino. What they had on record for our reservation did not match what we had requested. They became very impatient with us. We asked for them to do a walk around on the truck and they didn't want to. They wanted us to believe U Haul doesn't check for damage. We did our own walk around and pointed out a dent in bottom air flow guard. Do your best to now work with this location!

Marie H.
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carrie W.
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james S.
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excellent helpful people

Dorothy B.
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Josh T.
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Rhonda F.
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Your Services are very much appreciated couldn't do it with out you. Thank You Very Much.

Jason H.
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Henry H.
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Great customer service all very professional and friendly ??

Amee W.
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Kathryn H.
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james S.
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David B.
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Jon B.
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The site had absolutely no blankets, & I was planning on moving furniture and very much needed blankets. I was very, very unhappy!!

Brian H.
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KEITH G.
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The odometer already had 20 miles on it, be sure to clear before each rental. We got charged the extra 20 miles.

Heidi B.
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Mike L.
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Rosemary G.
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Ripley's has friendly, helpful service. The administrative staff is welcoming. The people who help with the U-Haul attachment are professional, and skilled. Every transaction I have had with this company has been wonderful.

Mike S.
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Very helpful very nice we will be using again at the end of January

Mary B.
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Jim B.
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MICHAEL M.
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Service was excellent and the truck was in likewise condition.

Brent W.
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Doug S.
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shawn P.
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Sharon B.
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Rachel R.
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Vivian L.
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Bernard T.
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john R.
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Anne K.
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Trevor B.
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Myron L.
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No reviews have been submitted for this location.

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