Customer Reviews for Ripley's Rental & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ripley's Rental & Sales

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Myron L. on

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Jennifer A. on

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Paul R. on

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Didn't need the big heavy apparatus on front of trailer hitch for brakes that my vehicle was not equipped with. Added weight I didn't need.

Ted L. on

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Todd M. on

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used the app and it was very convenient and fast

Sarah D. on

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Lyle B. on

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Lester B. on

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Steven B. on

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Richard F. on

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Jean M. on

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Matthewa J. on

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Everything was great.

Milton M. on

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No comment

James B. on

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Kevin S J. on

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Samantha M. on

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Michael L. on

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I had to make extraordinary arrangements for a ride to and from this facility because even though I was renting a vehicle overnight, they would not allow me to park my personal vehicle in their lot overnight. The place was closed on Saturday at 115pm so I was to access the internet to "return" the rental. With no phone # to call for assistance I had already dropped the key and contract in the box and was unable to properly photo document my return of the vehicle.poor instructions/communications.

Gerald M. on

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Micah C. on

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Daniel D. on

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Michael C. on

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Helpful and customer friendly service. Will use them again!

Patrick F. on

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steve g. on

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Everything went well.

Katie E. on

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Very organized n helped with details of moving.

Jeff C. on

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Great service!

Carlos r. on

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shawn p. on

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Everything was perfect!

Jeff C. on

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Excellent service! Friendly, helpful and super-efficient!

Kimberly G. on

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Excellent service!

Jason S. on

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Nothing !! Very nice and helpful !!

Doug T. on

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Steffan H. on

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Originally was supposed to pick up in Bloomington MN then got a call letting me know I would have to pick up in Hastings mn. When I arrived to pick up the only 26ft availbe was an "in town only". And again had to now drive all the way out to red wing MN where I was finally able to grab a truck. This put my schedule back alot. Yes I was given the mileage difference but what an inconvenience it was mainly cause now I had to spend all that time and gas in my own personal vehicle just to rent a truck. One thing to improve for future customers is making sure a truck is ready for them before they have to run all over just to rent a truck.

steve g. on

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Thomas S. on

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Michael G. on

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David S. on

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Great service!

steve g. on

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Jay U. on

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Jimmy was very attentive, friendly, and thorough in assisting with getting the trailer initially attached. I am more than willing to rent from Ripley’s again!

Chasta B. on

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Adrian S. on

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Chris P. on

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Susan S. on

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Mike C. on

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James B. on

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Everything went well.

Harriette M. on

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Hard to find

August H. on

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MIKE N. on

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elaine g. on

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Melany P. on

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I can't think of anything to improve. The whole experience on both ends was seamless and everyone in person and online were very helpful, personable and knowledgeable.

Christopher L. on

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Rhonda F. on

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james l. on

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Kristina M. on

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Dan R. on

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connie k. on

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Barbra P. on

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Have all trucks leave the lot with a full tank of gas. I was charged an additional $11.50 for gas which, at their location is $4.00/gallon. In other words, 2.875 gallons of gas. I was told that the vehicle averages 10 mpg. We put just under 4 gallons of gas into the truck before returning it; and the total usage of the truck was 36.3 miles. At 10 mpg, 4 gallons certainly should have done the trick. I should not have been charged for another 2.875 gallons of gas. On the original rental paper, the line on the "fuel tank capacity" was at least 1/4" wide, and it was "between 3/8 and 1/2" (in the words of the woman at the desk) The receipt showed fuel tank capacity also to be between 3/8 and 1/2. All this guesstimating could be made unnecessary if Ripley's would rent vehicles that had full gas tanks at the start so that no guessing would be required when the vehicle was returned with a full tank.

David O. on

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Kathleen D. on

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The two female employees were very helpful, pleasant and understanding .

Carey H. on

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Uhaul corporate needs to give 72 hours notice on pick up locations so people have time to plan there routes better without having more stress added last minute with pick up location changes.

SCOTT H. on

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Kelly F. on

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Wayne H. on

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everything went great!

ZACH H. on

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GEORGE M. on

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The truck should not have been left off the lot. I realize that they really don't test drive the units and if the previous renter doesn't tell the dealership of the problems you can't fix the problem. The brake system needs work, you almost have to stand on the pedal, I realize I had a car trailer on behind but that wouldn't cause it to be that bad. It is just like the power assist isn't working. Also when you step down on the brake pedal you can hear what sounds like a vacuum leak. The power steering makes a growling sound and is like you have no power steering when you are standing still. I am not sure if it is the starter, engine timing, or it could be something as simple as dirty battery terminals, it made you wonder every time you went to start it if it was going to start or not. We only drove it at night where we needed to use the head lights, but on dim they bearly shone in front of the bumper and on high beam they were still worse than it normally should be on low beam. It also had a tendency to drift to the right. I told the manager at the drop of location about it and he said he would get ahold of your repair facility and see what they would do.