Customer Reviews for Ripley's Rental & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ripley's Rental & Sales

Overall rating:

Reviews without text are currently hidden. Show them

Christopher L. on

Rating:

Customer did not leave a comment.

Rhonda F. on

Rating:

Customer did not leave a comment.

james l. on

Rating:

Customer did not leave a comment.

Kristina M. on

Rating:

Customer did not leave a comment.

Dan R. on

Rating:

Customer did not leave a comment.

connie k. on

Rating:

Customer did not leave a comment.

Barbra P. on

Rating:

Have all trucks leave the lot with a full tank of gas. I was charged an additional $11.50 for gas which, at their location is $4.00/gallon. In other words, 2.875 gallons of gas. I was told that the vehicle averages 10 mpg. We put just under 4 gallons of gas into the truck before returning it; and the total usage of the truck was 36.3 miles. At 10 mpg, 4 gallons certainly should have done the trick. I should not have been charged for another 2.875 gallons of gas. On the original rental paper, the line on the "fuel tank capacity" was at least 1/4" wide, and it was "between 3/8 and 1/2" (in the words of the woman at the desk) The receipt showed fuel tank capacity also to be between 3/8 and 1/2. All this guesstimating could be made unnecessary if Ripley's would rent vehicles that had full gas tanks at the start so that no guessing would be required when the vehicle was returned with a full tank.

David O. on

Rating:

Customer did not leave a comment.

Kathleen D. on

Rating:

The two female employees were very helpful, pleasant and understanding .

Carey H. on

Rating:

Uhaul corporate needs to give 72 hours notice on pick up locations so people have time to plan there routes better without having more stress added last minute with pick up location changes.

SCOTT H. on

Rating:

Customer did not leave a comment.

Kelly F. on

Rating:

Customer did not leave a comment.

Wayne H. on

Rating:

everything went great!

ZACH H. on

Rating:

Customer did not leave a comment.

GEORGE M. on

Rating:

The truck should not have been left off the lot. I realize that they really don't test drive the units and if the previous renter doesn't tell the dealership of the problems you can't fix the problem. The brake system needs work, you almost have to stand on the pedal, I realize I had a car trailer on behind but that wouldn't cause it to be that bad. It is just like the power assist isn't working. Also when you step down on the brake pedal you can hear what sounds like a vacuum leak. The power steering makes a growling sound and is like you have no power steering when you are standing still. I am not sure if it is the starter, engine timing, or it could be something as simple as dirty battery terminals, it made you wonder every time you went to start it if it was going to start or not. We only drove it at night where we needed to use the head lights, but on dim they bearly shone in front of the bumper and on high beam they were still worse than it normally should be on low beam. It also had a tendency to drift to the right. I told the manager at the drop of location about it and he said he would get ahold of your repair facility and see what they would do.

Alyssa M. on

Rating:

The 3/8 level of gas was difficult to decipher. There did not seem to be clear gauge reading. I ended up putting in more fuel than necessary.

Chad P. on

Rating:

Customer did not leave a comment.

Donald O. on

Rating:

Efficient, no waiting check in with friendly employee :) Both locations provided excellent service!!

Maggie C. on

Rating:

Customer did not leave a comment.

Rickie J. on

Rating:

With center console being so large, was hard to fit 3. I would not recommend riding with 3 for long distances.

Chris D. on

Rating:

Excellent service! The truck I reserved was ready to go at the set time and I was in and out within 5 minutes.

Mikkel G. on

Rating:

The woman at the counter who took my phone call and then helped me with my paperwork was great and very patient with my questions. The gentleman who helped me with the trailer was equally helpful. VERY good customer service at Ripley's Rental!

Mary S. on

Rating:

Customer did not leave a comment.

Inga D. on

Rating:

Customer did not leave a comment.

Eric E. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Customer did not leave a comment.

bruce s. on

Rating:

Customer did not leave a comment.

Christopher L. on

Rating:

Customer did not leave a comment.

Cynthia J H. on

Rating:

Had to go to Shakopee instead of Chaska as desired . Next time send a map when changing locations at the last minute. Vehicle was fine, thanks.

Steve M. on

Rating:

Customer did not leave a comment.

MIKE H. on

Rating:

Customer did not leave a comment.

Kristen A. on

Rating:

We were unclear about checking the vehicle in. We called the number given on our receipt because it was before business hours at the location, but then someone from the facility came up and took our keys and told us he would check us in anyway, but we got no check-in receipt from him. I wasn't sure who the party in charge was, and the process was a little confusing.

Randy S. on

Rating:

Nothing to improve, just keep up the good work

Lillian E. on

Rating:

Customer did not leave a comment.

Dan R. on

Rating:

Customer did not leave a comment.

Anne K. on

Rating:

The front was a bit dirty, unswept and cup holders were sticky. Otherwise, fine. Picking up was easy enough. Dropping off, not as much. For some reason, I could not use the on-line drop off. Another customer who was there also had difficulty.

Mark A. on

Rating:

Customer did not leave a comment.

Arthur M. on

Rating:

I will miss Red Wing U-haul

Bob S. on

Rating:

Customer did not leave a comment.

Tim E. on

Rating:

Customer did not leave a comment.

Glorivee O. on

Rating:

Customer did not leave a comment.

Sharon S. on

Rating:

I had no problem with your service. Keep up the good work. The truck was clean and easy to drive.The clerk took the time to explain everything.

Conor S. on

Rating:

Customer did not leave a comment.

murray w. on

Rating:

Customer did not leave a comment.

Edward C. on

Rating:

I have rented U-haul trailers from Ripley's several times and have always received helpful friendly service. I will continue to use them when I need a U-haul as well as other rental needs.

Jeff C. on

Rating:

Excellent customer service and super easy to complete paper work!

CHRISTINE B. on

Rating:

Customer did not leave a comment.

Elizabeth C. on

Rating:

All was good. Thank you.?

JOHN L. on

Rating:

Customer did not leave a comment.

Arthur M. on

Rating:

The strap ratchets on the auto transport were a little rusty but the folks there lubricated them for me and they operated just fine.

Charles H. on

Rating:

Customer did not leave a comment.

LABEY C. on

Rating:

As my first experience with going through Ripley's and renting a uhaul, the service was outstanding!! The team was very friendly and had no problems explaining things to us!! Thank you guys for all your help!!

Zach W. on

Rating:

24/7 program didn't work.

Ashley S. on

Rating:

Customer did not leave a comment.

JOSEPH G. on

Rating:

Schedule the correct trailer in the correct location for the correct time. None of these occurred for my trailer rental. Not a good experience. Did not convince me to rent from U-haul again.

Brian W. on

Rating:

Customer did not leave a comment.

ROGER K. on

Rating:

Customer did not leave a comment.

DANIEL R. on

Rating:

Ripley's rental is very easy to work with.

Thomas S. on

Rating:

Ripley's Rental & Sales always good to do business with.

AUGUST H. on

Rating:

Outstanding processing time Friendly folks Nice cat

Steve F. on

Rating:

Customer did not leave a comment.

Joe S. on

Rating:

Customer did not leave a comment.

Claudia D. on

Rating:

the truck's heater did not work and we had to drive 1.5 days without heat; as the truck was loaded we had no choice.

Kevin B. on

Rating:

Customer did not leave a comment.

Chance T. on

Rating:

The location was closed the day we dropped off, but the drop off was easy.

DANIEL P. on

Rating:

The young lady who waited on me was extremely knowledgable and professional. Very good experience from a customers viewpoint.

Mark J. on

Rating:

Gas gauge on truck indicated full at pickup. After I finished with the truck I had put on about 60 miles. When I filled the truck with gas I was surprised to see it take about 10 gal of gas, especially since I had rented a truck a week earlier and put on the exact same miles using about 3 to 4 gal. When I complained to the attendant that the previous renter returned the truck without filling it, I was told all that was required was to return it with the gas gauge reading the same. No gas gauge is that accurate. My complaints fell on deaf ears.

Kit M. on

Rating:

Customer did not leave a comment.