Ease of dropping off trailer and helpfulness of personnel in finishing our journey.
GREG K
Customer Reviews for Ripley's Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect thank you
Joyce HThe online checkin process was painful and long but otherwise went smooth
CODY MTwo things come to mind. 1) I was supposed to submit pics, but couldn’t get good ones due to how close the van was parked to other vehicles, and lighting for my later pickup. 2) i did not get the padding (ordered), nor the Dollies (not ordered) listed on my checkout.
Jennifer HMileage on the app was off by 30 miles. Rented vehicle out at 4268 miles. Retuned at 4277 miles . App stated starting mileage was 4298 miles. Gave me an error.
Marc GQuick and easy and I had.a great customer service experience.
melinda fthey Set that the gas tank was full when I took it. It clearly was not. I only drove 17 miles. So I couldn't have used more than 2 gallons of gas. But yet it was coming up as a quarter of a tank when I bought it back. I have put over $25 worth of gas for 7 gallons. And they did not refund me for like twenty dollars that I overfillEd. I only use the truck for 4 hours but got charged for the whole day. And they didn't have the smaller truck that I wanted. So I had to pay for the larger truck that I didn't need
Karen AThe entire crew at Ripley’s Rental was fantastic. From the pick up of the truck to the return, they were professional, pleasant and helpful. When our moving didn’t go as well as we hoped and I needed to extend or delay my return of the truck, they worked out a solution with calm kindness and understanding. I will definitely be back to rent from Ripley’s should the need arise again!
Keith WI’m not sure why but the truck was messy on the inside and the windshield was so full of bugs. I had to first drive it home and clean it before I could use it.
GARY FGreat customer service!
eric lSome guy directed me where to park the vehicle. And then right away I was able to close the account. Very helpful people at this location and they were all over it and knew what to do. I assume it was family run.
Philip SEasy process, great employees
Daniel OU guys are just great. Thank you so much.
DERICK WCouldn't get very good phone reception so took us about 45 minutes to get process done
Bruce SGreat customer service
Joe MYour location was great using the app stank I had to enter my license and facial pictures twice and it took a half an hour to be able to get to the padlock to get the keys and then after I got the keys it took another 15 minutes to get approved
John LThe reservation process was seamless. Staff was awesome! Vehicle extremely clean and was perfect for our moving needs. Check-in just as easy. Highly recommend.
Karen BGreat Service
James SWe dropped off the truck on Memorial Day so no one was there.
Lisa BVery efficient check-in. Very happy customer service representative. Excellent way to end trip.
Martin DTwo great guys unhitched the trailer for me. Thank you
TIM KThe only issue is they forgot my appliance dolly and couldn’t load U-Haul until the next day but were great on making sure I got my appliance dolly even after hours when they were closed
Michelle WRipley's is more than a U-Haul rental. I have used them for all sorts of rental needs. They are awesome and no need for improvement.
Mark JEverything was great
Joyce HAbsolutely perfect experience allowed me to pick up and drop off early as my desired times were necessary, Great and friendly people
Bonnie JU-Haul cab had Cheetos, chip bag, leaves and other misc garbage. The box of the truck had leaves and dirt. Ran well.
Katelyn CThe location in Red Wing was excellent. Quick service from professional and courteous staff. Clean and warm facility. Excellent experience. Would highly recommend!
Matt JDrop off location ended up being fine, however, it required multiple calls to scheduling to arrange. First we were told the drop off would not change from requested location. Then we got a call saying we need to drop off 30 minutes away. When I called them, they said they were not expecting any drop off that day. Had to call scheduling again and they said we could drop off in original location after all. That staff also seemed surprised to be getting a drop off. BIG hassle for us on a very busy day of closing on our house and trying to unload in time.
Mike HNot open when uhaul dropped off..
Barbara KThe initial experience was by far worse than terrible. I gave more than two weeks reservation request and they refused to guarantee pick up at the preferred location! The customer service center personnel are less than helpful or pleasant! I’ll probably never use Uhaul again because there always has to be an issue with equipment even though every time I go to a location there is more than enough equipment around! People are just too lazy to do their job!
Daniel AKeep more trailer sizes at this location
Brian CThe truck appeared to be in good shape until we got it home and the rear door and latch were frozen solid. If that had been addressed prior to leaving the lot then the review would be perfect
Ned TI'm not sure it's possible to improve or fix it, but it was a huge struggle getting through snow, especially on the hills. Which is unavoidable to an extent but it was really bad. Maybe change to some better tires?
Sam LI was given a location 90 minutes away from my requested location. I did not find this out until my day of rental. I was shocked this change could be made without notifying me. I was then told they would find one closer. My reservation was then canceled. Terrible renting experience. They clearly need more trailers in Minnesota.
Kevin WChecked in on line everything set when I got there.Staff was very helpful and explained process very well.Very professional!
Bill WWould not recommend uhaul to a friend.
Jeanne KCan’t think of anything
BENNETT SVery fast drop off policy.
Robbin RI will never use uhaul again after having to drive over an hour just to pick up the trailer that was reserved for a close location... I cant believe that you would do that and will be posting multiple reviews of how Uhaul is doing this lately to people. Not even an offer for a discount for our inconveniences. On top of this, I was told that my military discount would not be valid either. I cant believe that uhaul would do that to people.
JON Meverything went well.
Jeff MGreat customer service! Efficient and friendly staff.
Bruce SGreat location Friendly service
Roger HVery helpful .
Paul LThe guys were awesome
james B