The customer service representative was polite and friendly. Very informative. Made clear the most important aspects of renting the truck as well as local publicly safety rules and laws. Truly appreciated it.
Raphael R
Customer Reviews for Rita Ranch Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very friendly and helpful.
john pExcellent customer service and knowledgeable
Melissa BLocation refused to use self-service. My planned estimated 25 mile usage trip , which ended up being 18 miles of a move and 3 hours of “needed use “ turned into having the truck for 24 hours and over 50 miles due to not being able to return the truck with self-service. Almost doubled the cost of the rental.
Brad GActually the gentleman who handled the whole process did an excellent job very pleased with the whole process
shawn cPatrick deserves a promotion always goes above and beyond
JESSE GOutstanding customer service
Danny PPatrick was great, very personable!
J CA lower rate for these big trucks would be nice
SEAN MNo comment, everything went well!
Dora LUhaul be open until 5pm instead of 4pm.
Danna AFriendly staff provided professional service. The vehicle was available as agreed with a full tank of gas.
MARK FStaff is friendly and professional. Vehicle was available as agreed with a full tank of gas. I would recommend this U-Haul location to anyone requiring a rental truck.
Mark F$75 for a small van to go less than 30 miles. Yall should be called Uexpensive! Then, all the Hoops I had to go through in the Rental process, excessive. Upon completing all that I turn the engine on to see the low tire light on. I go back in to tell the guy and he says he can air it up for me after he helps five customers that are waiting. Well my process alone took a long time I had to get going so I told him I'll handle that. Then he tells me that there is a bad air pressure sensor in one of the tires. He couldn't have told me while we're doing the paperwork? He knew about it obviously but he said nothing to me during the paperwork process. I was in the retail Tire industry for 24 years so I knew how to handle that low tire light situation. But someone who wasn't in that industry? They certainly would have been panicked or uncomfortable driving the vehicle with that light on. I did plan ahead for this moving situation but next time I shall plan further ahead and look at other rental companies definitely. So in the end U-Haul is expensive. The detailed process that you expect from the customer is somewhat outrageous compared to the detail that the person at the counter should have given me concerning the low tire light. I will definitely recommend anyone that is moving to shop around first because shopping around for the best deal is the way of the world now.
Hector MThe service representative was very professional and attentive.
Derrick WPatrick was personable and professional. U-HAUL should have more large appliance dollies available.
Herman BGreat customer service 👏
TRINA MTruck needed a dusting inside and a bath outside, but I realize this is no Mercedes. Personnel at this location are top notch.
SHARON LWas available on time, only issue was they didn't have all the furniture pads I reserved but we got it to work. Would use them again.
John FHappy with customer service. Glad you’re nearby and convenient.
Gilda GEverything was simple and the gentleman working was extremely kind and informative.
MATTHEW BI wish the fuel rates were not that high, very disappointing.
RICARDO GEquipment had a little dry mud splashed on it around the front tires and step boards. Other than that, the equipment was in perfect working condition and otherwise clean.
David EMy favorite U-Haul location because the customer service was so nice and helpful!
JENEE TVery nice gentleman explained everything completely and made me feel comfortable returning the Uhaul box truck.
DALLAS SVery good service
HERBER GSalesperson was great
William KFriendly service and a pleasure to deal with
Melissa DProprietor was very friendly and explained everything well. Flawless transaction and vehicle was in good working order.
GREG CThere was a tire pressure light that was communicated to me before the rental, and the shocks were near end of life, but neither affected the functionality of the vehicle. Employee was helpful and processed the transaction quickly.
John MWhen our truck return was delayed because of lines at the gas station, I called the U-Haul location and informed them. The worked with us and didn’t make me feel like a HEEL! I will choose to rent fr9m this location again!!
Leo MVery friendly and great customer service. I’m moving in just over a month and will return here for my moving needs
Kurt HGreat experience .. friendly and professional!
Jeffrey C$200 to go 127 miles. Kinda expensive. I would recommend this location but only after telling the recommendees to shop around due to the cost...
Hector MI had a great customer service experience, very efficient And timely, highly recommend..
Evangelina BLocation was excellent, great service, and customer service..
Jimmy SGreat customer service!!
Stricklin MService was great but as always when ever I rent anything there are always hidden fees. Safe move fees… environmental fees…it’s always something everytime you go to rent something. So much for the 19.99 as advertised. They did tell me about the mileage cost (which is more expensive on the weekends) but I calculated right about 50 bucks but it was more like 70. Guess I shouldn’t be surprised
Rhonda VEverything was ready including pads when I got there. Friendly and efficient service throughout the process. Highly recommend!
Michael DThe A/C on the truck didn’t work the majority of the time, which was very unfortunate moving in Arizona in July.
Megan WFriendly and good service.
Mark Nmy experiance was top notch the young man helped in all phases
shawn cGood experience. Can’t think of anything to improve. U-Haul representative was very kind and helpful
Stacey SVery courteous and friendly employees.Their service is excellent and the vehicle that I rented was in good shape. Highly recommend it!
Edgar LThe person working there was fine. The issue was that they closed at 4 and I couldn’t drop the truck off after hours. This meant I had to drive it home and back, adding 15 miles to the total AND be late for work in the morning. If I had known this, I would have rented from a different location.
Gretchen PStaff was rude and truck was dirty on the inside
Mellany DHorrible! Made me wait for 45 minutes he was so slow , even the people in front of me said never had such bad service! All threats about don’t lose paperwork or the police will arrest me or can’t drop it off when he’s not there or uhaul will charge me 45,000 dollars! I’ve rented 30 uhaul a mile away with never a problem and they’re left outside all the time and no problems ! This guy was just nuts ! He was threatening the customers in front of me also to where it was almost comical, guy definitely has mental issues, will never go back ! Also gas was not accurate, I will be calling uhaul for a refund!!!
Jason FThe entire experience was extremely pleasant. I had no issues at all. Everything went smooth and easily.
Deirdre TFriendly staff and no hassle.
David AWhen I got the truck it wasn’t full, the gauge was off but I was told it’s fine. . I drove 35 miles. That should have been 1-2 gallons of gas to get back to full. had to put in almost 8 gallons. Total scam… do better ! I’ll never use U-Haul again!
Eric REntire experience was excellent. No improvement necessary.
susan sThe equipment was clean, functional and fit my needs perfectly. Especially I want to compliment the location attendant. He was competent, low key and very accommodating to my every need from the reservation through to the truck return. A real pleasure to work with.
Ronald SCustomer parking is tight but the service was great!
Brad MThe gentle at the counter who helped me was very nice and helpful.
Tracy GThe gentleman assisted me a lot in understanding and receiving the equipment.
Ashley AA terrific experience for every aspect of this short move. Uhaul facility, equipment & staff did not disappoint!
William SVery easy drop off, billing was correct.
PETER G