Customer Reviews for Rita Ranch Self Storage
(U-Haul Neighborhood Dealer)

368 reviews

7555 S Houghton Rd   Tucson, AZ 85747

(520) 622-2018

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(520) 622-2018

7555 S Houghton Rd
Tucson, AZ 85747

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck outside had bird shit and was dirty. No after hours drop off, should be noted in bold so the consumer knows they close at 5 PM. Guy behind the counter was rude and overall poor customer service.

Darren M. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Arielle L. 
Rating:
4.0

2 representatives working on Saturday.

Darron K. 
Rating:
3.0

The Truck was dirty and the windows were filthy like a dog licked them and there was hair all over the floor and seats it was A little Disgusting my wife had to get some Sanitizing wipes to wipe everything down.

Joshua M. 
Rating:
5.0

Great service. Did not have the Fridge Dolly but this is a U-haul issue since they know if these are in stock as they are inventoried. Shame on U-Haul for this. Had to go to another location but makes the dealers look bad. You suck based on this Behavior U-Haul.

RICHARD R. 
Rating:
5.0

I believe our Customer Service rep was Patrick. He was great! Very knowledgeable and personable. A great representation for U-Hual!

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Customer did not leave a comment.

WARREN K. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Annie K. 
Rating:
5.0

Everything went smoothly. Good Customer service.

Rodolfo G. 
Rating:
5.0

Customer did not leave a comment.

BRENT D. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
3.0

Truck Was not clean, service so-so.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

The location, staff, and truck were very good. The mobile app was very frustrating and didn't work. If I rent another U-Haul I will skip the mobile process and rely on in person pick up. I appreciate the attempt at making the process more safe and convenient but in the end it failed.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Jarvis D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
4.0

This location is the closest to my home and the staff is very friendly. Their trucks have always been clean and well kept as well. Only issue is the small parking lot. I have seen some drivers struggle with parking the trucks upon return as the parking area is limited.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA F. 
Rating:
4.0

Customer did not leave a comment.

Roy A. 
Rating:
5.0

Was friendly and helpful

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Carmen F. 
Rating:
5.0

Customer did not leave a comment.

KAYLEE M. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

The process was easy and painless. I was impressed with the customer service!

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Jeni H. 
Rating:
4.0

Get new word locks

Douglas K. 
Rating:
2.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Friendly

Richard R. 
Rating:
5.0

Customer did not leave a comment.

karim B. 
Rating:
5.0

Customer did not leave a comment.

Mikah W. 
Rating:
5.0

Experience was nice. The $.99/mile was a bit much.

Barbara H. 
Rating:
2.0

Customer did not leave a comment.

BRIANA D. 
Rating:
5.0

Get over the COVID mask and distancing and open the store.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Ronn C. 
Rating:
5.0

This was my first time using a Uhaul truck and I had a lot of questions. The staff was very friendly and knowledgeable. They helped to make my experience worry free and satisfactory

Rachel Q. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Patrick was very welcoming, both on the phone and in person. He was happy to answer my questions and got me checked in in less than 5 minutes. Great service end-to-end!

JASON B. 
Rating:
5.0

Awesome. Well produced process.

Alberto R. 
Rating:
4.0

The place was open on a Sunday so it made it a breeze to drop it off and talk to a person to make sure all was in order.

CRAIG T. 
Rating:
5.0

Customer did not leave a comment.

Wesa D. 
Rating:
5.0

Courteous, efficient, respectful. Will use again if they have the equipment I need at that time.

Paul S. 
Rating:
3.0

They over charge on a rental truck UHaul

Margaret S. 
Rating:
5.0

All was good

JOSE B. 
Rating:
5.0

The service at this location was outstanding! The managers are always efficient and so helpful. Renting a truck is easy and the vehicles are clean and well maintained. Thank you!

Lynette L. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

Gillie Z. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Absolutely nothing could improve my experience.

Jonah S. 
Rating:
5.0

Customer did not leave a comment.

Ramon S. 
Rating:
5.0

Great overall customer service!

Bernice P. 
Rating:
4.0

The online checkout process is terrible. Worst, most confusing process I've ever used. Was no clear indication that i needed other contacts to verify me, or that i needed a stupid lease agreement to verify me. Your website only works on chrome. Waited outside for 30 minutes in 100+ degrees with no shade while some representative tried to call my contacts without me knowing. The only reason i was able to get the truck was because of the guy at the office. If it was after hours I would've been screwed. Fix the online process.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

Cody P. 
Rating:
5.0

Just continue to perform the same

Richard D. 
Rating:
4.0

The truck had side view mirrors that can't be adjusted from inside the truck. I feel like this was a safety issue that needs to be corrected.

Kiki N. 
Rating:
3.0

Not make customers stand outside in the heat for pick up. You can socially distance in the AC inside with a mask on. Sweated my butt off.

GREGORY C. 
Rating:
5.0

Gentlemen was very helpful.

NANCY F. 
Rating:
1.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

The guy that excepted my return was great. The lady that took my initial reservation was insistent that even though she did not have the size truck I needed that the service office would work to find a location for me and notify me with a pickup location. I never received a txt or call with a location that had what I needed but instead I received 3 calls from the office that took the reservation trying to get me to take a larger truck. It wasn't until I called the service office myself that I was able to find a location with a 15' truck but it was over 50 miles away. They added miles to my reservation but that doesn't make up for the additional time and gas wasted for having to go so far just to pick up the truck.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

elisabeth L. 
Rating:
5.0

Nothing to improve. It went quite well.

Michael K. 
Rating:
5.0

The attendant, Patrick, was very helpful and courteous. Apleasure to do business with. Especially in these hard times.

GREGORY B. 
Rating:
1.0

Customer did not leave a comment.

JARROD N. 
Rating:
1.0

ripped me off in gas charges. very poor service. They acted like I had bubonic plague or I was a leper.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ariana W. 
Rating:
1.0

Customer service was horrible, the manager was very rude and arrogant. I would never hire such person as Marc Arellano.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
3.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Shane R. 
Rating:
4.0

We just dropped off but person we contacted very mice

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Kayla P. 
Rating:
5.0

Customer did not leave a comment.

Pete E. 
Rating:
5.0

The two reps were awesome. They saw me struggling with the online checkout, and stepped in to take care of me. I'm exceedingly grateful for their willingness to help me.

Morris I. 
Rating:
5.0

Very nice people. Truck loaded with my supplies I ordered and clean!

nancy K. 
Rating:
5.0

Customer did not leave a comment.

Robyn E. 
Rating:
5.0

issues with app. didn't upload picture during checking out the vehicle and crashed during returning the vehicle. anything else was fine and straight-forward

Michael S. 
Rating:
5.0

Overall good experience. A couple of issues that were beyond the location's responsibility and goes back to UHaul in general: At both times, checkout the vehicle and returning the vehicle, the UHaul app did not work as expected and caused extra effort / loss of time. 1. During checkout I tried to take a picture from a non-marked damage on the driver side of the truck. The app did not recognize the "Take Photo" button. 2. During return, the app "chocked" on the Continue command, after I had taken the photo of the location. It reported "Issues with requested page and offered "Cancel" or "Retry". Hitting Retry it started from scratch and went to exactly the same scenario again, where it showed the same problem. I ended up calling one of the employees you finished the return process manually. This is not good in current Corona situation, where automated processes are even more important to exercise Social Distancing. UHaul: Please fix this immediately.

Michael S. 
Rating:
4.0

Staff was very nice

Dianne G. 
Rating:
5.0

Customer did not leave a comment.

Raylean R. 
Rating:
5.0

They were extremely helpful and accommodating. We will definitely use this location again.

James C. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

We will definitely rent from this location again

Gisli G. 
Rating:
5.0

Customer did not leave a comment.

An L. 
Rating:
3.0

We specifically rented a truck based on reserving labor services through UHaul. We spoke to and confirmed with the manager of Wildcat Moving and he confirmed on the phone 2 movers for 5 hours. Wildcat Moving told us they would arrive at 11am. We picked up the truck and waited. They never showed up. They did not even call at any time either. Now we are out $125+ dollars because we cannot move the furniture without the help and it was too late to get a new crew. We took the truck back. The local agent told us there was nothing they could do as far as even refunding us the money for the dolly or the blankets or anything. This is the biggest ripoff we have ever seen. The UHaul location did not care at all and for that they did not even attempt to help make it right for UHaul overall, I cannot rate higher. I will never reccomend labor services through this arrangement as this is obviously not working and you do not have the customer in mind. We spent a lot of money and there is not even a little bit of care to try to refund that back. Every time the movers did this they should be penalized and not allowed to sell their sevices on the app for a period of one month as penalty. This will be stiff enough to keep them honest and operating properly. He had our phone numbers through the paperwork and by our previous phone calls so there is no excuse to not even call and apologize. Terrible business practices.

Warner B. 
Rating:
5.0

Customer did not leave a comment.

Warner B. 
Rating:
4.0

Customer did not leave a comment.

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

DOUG S. 
Rating:
5.0

Customer did not leave a comment.

HONG T. 
No reviews have been submitted for this location.

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