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Customer Reviews for Rita Ranch Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was quick,fast,and easy I was in and out quickly
Michael C.Vehicle was in great condition, loved all the little signs inside and out that helped with more “how to†use this truck. Very helpful. And the service was awesome. Both picking up and dropping off the truck was a quick and easy process with friendly and helpful staff. They went above and beyond to make my experience more enjoyable and saved me money and time. 10/10. Great experience. Won't be going anywhere else to rent a U-Haul that's for sure! Thank you so much!
Sebastian A.This is the second rental this month at the same location. First truck the mirror was defective and I had to stop on at another location to have them repair it. This time, the truck had a constant tire light that was on (as it was “too expensive†to fix properly but it was “okâ€), there was a chip in the windshield and a light dangling on the backside. I won't be needing a truck soon again but it will be unlikely I will go back or recommend this location.
Lisa B.They were super helpful.
Kimberly B.My initial rental location was 45 miles from this location. The attendant was very helpful. but I don't know why I was redirected to an alternate location so far away?
John D.Customer service was great
Chris M.Everything was great.
Joseph G.Such friendly service and very informative!
Chandra S.I didn't expect to have to travel 75 miles (one way) to return the truck. VERY inconvenient! I was told the local u-haul was full, the one 35 miles away was full. I don't feel that the customer should be the one shuffling the trucks around. I was reimbursed $200 for the change of drop off location, however, I didn't sign up to be hired for their shuffle driver. The lady on the phone was friendly.
Robert S.Patrick was a wonderful help today! He was personable, friendly, and went above and beyond to meet our needs. Thank you!
Amanda D.Wonderful, prompt & very nice team to work with! I'll be Telling my fam & friends about you all!
Natalie Y.Representative was very professional and accommodating. Facility was clean and well stocked. Great customer service!
Judith S.Very helpful and polite and very understanding when i needed to extend my reservation.
Yvonne M.Yesterday, Patrick stayed late to collect my appliance dolly to save me a second day charge. With the annual bicycle event “El Tour de Tucson†shutting down the road between my house and the rental yard the next day, Patrick provided an uncommon, human consideration that makes your brand look good. He didn't have to do this, but he did. Yes it was only a $10 rental fee, but that's exactly what makes this effort more remarkable. I asked if I could reward him some way off the books. He said, You just did by thanking me.†I'll continue to take my business to his Rita Ranch location. I usually use either the Speedway or Golf Links locations here in Tucson.
Bruce E.the location was 15 miles from the place I originally placed my reservation for a U-haul.
William K M.Patrick was really nice, and super helpful, but maybe he could use some help, because it was poppin and returning my keys took a while.
Taylor B.No drop box for return of keys using 24/7 rental. Lucky they were still open.
Robert H.Very friendly and quick
Lisa F.The van was dirty, the stereo did not work properly the windshield whispers did not work well and was a safety concern when driving in the rain.
Lane W.Everything was great.. except when I told the person who assisted me that I accidentally put way more gas on the truck that I suppose to, he told he was going to give 20 dollars return on my credit card... but I never received 😔.. o well.... 😔
Juan L.Very easy contactless drop off
Jeffery B.This is my 2nd time renting from this location and Patrick is the best! He is kind, knowledge and explains everything so well. Will definitely recommend and use this location from now on.
Stephanie L.Customer service was very nice; it was friendly, knowledgeable and educational.
Sandra C.Check out person was very nice. Truck was ready when we got there.
david D.As a pickup location it was great. Easy access and the agent was very helpful and courteous. As a drop-off location it was NOT customer friendly. There is a note on the window stating This location does not do after hours rental returns. It states returns MUST be done during business hours. It further states customers will be subject to a $250 fee AND towing charges. However you text instruction for returning states nothing about that. I did go through all the online return instructions - taking pictures, answering questions about damage and cleanliness, etc. But no drop box for the key. So now having known this, I was there at 9:00am to do the return. The hours on the door say 9:00 - 6:00pm. Well, no agent to open. I waited 23 minutes before the agent showed up. No apologies, he just said U-haul doesn't open until 10:00. NOT like the store hours on the door.
Morris M.Very smooth dealing professional staff
Marianne S.Acquire more space to park large vehicles.
ANTHONY H.Everyone was very helpful I appreciate it.
Angela E.No trash can or help on rental truck key stuck and help was very difficult and need more help
Jeff N.Outstanding Service!
Alonzo K.Evidently the location I initially rented from made a mistake and gave me a truck with a different serial number than the one on my reservation. This was not handled with an over abundance of kindness when I arrived in Tucson, please do try to remember it isn't the fault of the customer when another location makes a mistake.
Ronald P.He was friendly and quick, thank you!
Michael B.They were fast with a really easy transaction!
Richard L.Patrick did an amazing job of customer service!
CAROLINA K.It was smooth process from beginning to end . Friendly and helpful customer service . Would recommend to anyone needing local Uhaul Truck services
Dia L.Very friendly staff. Amazing experience.
MARK G.Excellent service by the rep at the counter
Fernando C.Literally 3 miles after picking up the uhaul; the tire on the drivers rear blew… not a flat but literally the side walls exploded. All this while I was driving 65 MPH on a busy highway. This experience was rediculous and not acceptable. At the worst you are responsible for providing safety to the consumer and this uhaul definitely did not. Not only to mention that this truck only had 50,000, so fairly new truck which is unacceptable.
Derek B.Truck outside had bird shit and was dirty. No after hours drop off, should be noted in bold so the consumer knows they close at 5 PM. Guy behind the counter was rude and overall poor customer service.
Darren M.2 representatives working on Saturday.
Darron K.The Truck was dirty and the windows were filthy like a dog licked them and there was hair all over the floor and seats it was A little Disgusting my wife had to get some Sanitizing wipes to wipe everything down.
Joshua M.Great service. Did not have the Fridge Dolly but this is a U-haul issue since they know if these are in stock as they are inventoried. Shame on U-Haul for this. Had to go to another location but makes the dealers look bad. You suck based on this Behavior U-Haul.
RICHARD R.I believe our Customer Service rep was Patrick. He was great! Very knowledgeable and personable. A great representation for U-Hual!
Jason R.