Customer Reviews for Ritchie Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ritchie Road Self Storage

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Hannah W. on

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Due to hours the pick up experience was awful. App kept timing out and no one available on site until 1Pm ended up paying an hour for movers while waiting for code to pick up truck

Miles M. on

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Was not offered paper (hard) copy of turn-in receipt.

Wade L. on

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Best Uhaul I’ve ever visited and the customer service with beyond excellent. Everything there was clean and orderly, you can tell they take pride in their store. I know sometimes it’s luck of the draw on what equipment they have but everything here was in great shape. Will do business again

Matthew S. on

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Customer did not leave a comment.

DAVID N. on

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personnel were very friendly n quick to get you on your way

William B. on

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Pickup and drop off was seamless. No suggestions for improvements.

Chris B. on

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While the site and staff were excellent, the online checkout app is absolute garbage that stopped working for photo uploads and finished my checkout with 3000+ less miles than the odometer actually read on a 25 mile in town trip (checkout was finished automatically when app forced itself closed). In end the staff corrected the issue but probably on mistake ended up charging me for 10 extra miles (~40% extra I had to pay on mileage). Not worth it to wast my and staff time to fix it again but I can't believe this absolute trash app/online process was put into production to waste my time in the middle of a hectic day. Google Play store reviews on app have dozens of similar complaints. Won't ever use again.

John M. on

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Customer did not leave a comment.

Eric T. on

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I understand that road construction has the area in disarray, but there needs to be a designated drop off area for after hours. I was told to put the trailer I rented "anywhere as long as it's not blocking anything else" The lot is huge and has lots of inventory so I found an open spot closest to the front and dropped off the car hauler. I received a call a day later saying it was about to be reported stolen since it hadn't been returned. A designated area would have solved this issue.

Terry E. on

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Walter P. on

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Ken H. on

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Kayla B. on

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Lynne T. on

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The lady was super nice and explained everything to us. Our third visit in last two months. Moving house then buying furniture. Love these guys or in this case. Lady. Thx you LT

shannon B. on

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Thanks for a great experience!

Mark M. on

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Bob was helpful and professional.

shannon B. on

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Thank you!

Jake J. on

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Very helpful and great follow up after the drop off. I would rent from this location if I ever again had a need.

Louis A R. on

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Charlotte D. on

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As always, easy and friendly service!

Steven G. on

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charlotte D. on

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KATY W. on

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Everything was good but selected clear lake Iowa for a return place and drove there and they said they are no longer a dealer so we had to drive to mason city Iowa so I would like lime someone to look on to this and take that dealer off the list so it doesn’t happen any more and let me no when and what they are doing about this from u haul

Lottie D. on

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Third time to rent truck from this location. Easy and reasonable.

Frank P. on

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Excellent help with the process and hook-up

Nick L. on

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The truck had a major issue with the alignment and the doors had a hard time closing all the way.

Lottie D. on

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Very easy rental and return

Jack W. on

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Customer did not leave a comment.

Darrell H. on

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Difficult return, i was rejected at a uhaul location on texas parkway in Waco, texas. This location is only open from 1 - 5 pm daily. I dropped trailer off Thursday 8/22 at 11am, with data on contract number placed in dropbox, called the business left a message i had dropped trailer off, call was returned. On Saturday 8/24 received call from this location, asking where was trailer. I replied i dropped in 8/22, they said it was probably there, they were not there 8/22 and that person probably checked it in. Very confusing, uhaul advertising about dropping it off anywhere is apparently a LIE, since other locations were closer and refused to accept trailer, making me drive around, out of my way to deliver. you need address this problem

Jesus S. on

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Larry P. on

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Sam T. on

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Great service- great truck

Alisa H. on

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Very nice place excellent place

Jonathan B. on

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Don’t provide a truck with the fuel light on and terrible shocks.

Christopher D. on

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Great experience

Manuel L. on

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keep doing what you're doing!

Jacob S. on

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Customer did not leave a comment.

Moisés P. on

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Why did I get charged 30 for cleaning?

jerry P. on

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Very helpful and flexible.

Robert B. on

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Christopher H. on

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Was way to expensive for starters. Was over charged for things that was told was free.

David M. on

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Did not get to meet the people at this location due to their working hours. They are only open in the afternoon. Being able to speak with someone would have been a benefit since I had a little trouble with the on-line pickup.

Raymond H. on

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The only negative thing I have to say about the entire experience is that is stinks having to pay for two days worth of rentals just because I am taking a one way trip.

Henry N. on

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Salvador C. on

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Seasonal competitive pricing

Sarah H. on

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This place was GREAT. Sean was a real blessing to us when we needed it most. Took a lot of time to go over many details and explain/teach us about using the trailer. Top notch. I recommend driving a bit further than other Uhaul locations just to use his service.

christopher L. on

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Did get a screw in my passenger rear tire, while loading car onto trailer at the location.

SHARON A. on

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nothing I love this uhaul better than anyone I be too. You could offer customer who rent from you discounts.

ginger H. on

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Kiim B. on

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Eric G. on

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Larry P. on

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Very friendly and willing to work with you

Dennis H. on

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Jose E. on

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CHARLOTTE G. on

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The online checking and return was not ver user friendly.

John A. on

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Afternoon hrs only are a little awkward

Breggette P. on

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No improvement needed

Sarah R. on

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Customer did not leave a comment.

Matthew M. on

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My experience was great. Reserved the night before and was ready when I got there.

Ila P. on

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Owner in Lorena where I rented is a pleasure to do business with!!! Super nice, kind, and everything is so nice and clean.

John E. on

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Sean did a wonderful job getting me what I needed. It was easy to pick up and drop off. Every facet of the transaction was easy.

JOHN C. on

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Caleb M. on

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Very friendly and helpful management! I needed a 26' truck and at another location and they helped get it to me locally and were very accommodating for my drop off.

wanda H. on

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Very helpful in our needing to drop off our truck we had rented in San Antonio. Very nice & easy to work with! Thx ??

james L. on

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Rick B. on

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No improvements needed - Ritchie Road Self Storage is great!

tommy A. on

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Rick B. on

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Nothing to improve upon - the experience with this location was outstanding, great customer service, very easy to work with! Will highly recommend this location!

James P. on

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The person running the facility was very helpful. He contacted me the day before to make sure I new where the location was and even opened earlier to accommodate my schedule.

Priscilla H. on

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Richard W. on

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Great location and very clean equipment. Awesome environment.

Jason M. on

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KEN S. on

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Thanks for the great service, pick- up and drop off. Keep up the good work.

Sebastian D. on

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Kenneth B. on

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Kenneth H. on

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KIM C. on

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Gregory B. on

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William C. on

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susan H. on

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Leon W. on

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Ralf L. on

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Chris S. on

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Keep comments from past visits so if they are doing the same thing again like I was it will make it easier.

Salvador C. on

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MARTIN Z. on

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Trailer lights were not working although I was told that they were all functional. Went to load up on sunday and verify lights were working and found majority of lights to be non operational. Very dissappointed as site was closed on sunday and I needed to travel cross country.

DAVID H. on

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Brandon R. on

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Rick B. on

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I was charged an additional fuel charge by this location, even though I filled the tank (as much as it would accept) just a few miles from their location. When I left the truck, the gauge read the same as when I picked it up, they say it was one notch below and charged me $21.65. Even if I could have put more fuel in it, there's no way I could have used more than 1 gallon between the gas station and the drop off. $21.65 is a ridiculous amount for 1 gallon!

BILLY L. on

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Garry S. on

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Great service and equipment at a reasonable price

Garry S. on

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Great experience

Albert A. on

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Gary F. on

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Angelina S. on

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Owner is genuinely friendly backed with professionalism. Down to earth helpful. Communicates step by step clearly, directly and effectively. My boyfriend and I were pleased to discover this location with such great representation for UHaul. Moving 3 times since getting here from California we have dealt with a handful of U-haul locations and staff. This was our best experience. Thank you

Beverly S. on

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The only thing I was not happy with was the price. I don't agree with paying mileage for local move when I only had the truck for under 4 hours.

claire M. on

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Above and beyond helpful with making sure equipment was safe for our long journey

Salvador C. on

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That customers were made aware of the on-site live camera photos required when returning equipment.

Jon B. on

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The staff were courteous and efficient - it was a good experience.

David H. on

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Burt G. on

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Austin had everything ready and explained all of the options with clarity. The location might have been out of the way, but the service was not. Thanks!

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