Customer Reviews for Ritchie Road Self Storage
(U-Haul Neighborhood Dealer)

274 reviews

511 Ritchie Rd   Lorena, TX 76655

(254) 230-4965

Location Hours

  • Mon-Tue: 1 pm - 5 pm
  • Wed: 1 pm - 4:30 pm
  • Thur-Sat: 1 pm - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 230-4965

511 Ritchie Rd
Lorena, TX 76655

Services at this Location:

Location Hours

  • Mon-Tue: 1 pm - 5 pm
  • Wed: 1 pm - 4:30 pm
  • Thur-Sat: 1 pm - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Honor the location you say there will be a truck, not 1 1/2 hours away. Give trucks that don't break down on a busy highway. Corporate offices should be better at communicating with store locations. I will not be using Uhaul again and will tell others not to use them as well. The people I finally got to speak with throughout this terrible experience were very nice but some were not knowledgeable enough about what to do in certain situations. I had 2 locations. The 2nd one was very good and helpful. The first one passed the buck to me!

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Keep providing great service at competitive prices.

Eric W. 
Rating:
5.0

Great customer service from the employee. He kept in contact with me via email and phone (even helped with directions when I got lost ). He explained the differences in the insurance offered and was very courteous. Great location and I'll be using it again and referring friends.

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I have no regrets for improvements The location is always clean and well maintained The owner is always on location to assist you in whatever you need . I have visited other locations - corporate stores and would not make the same recommendation for those locations. Shawn is a pleasure to woke with and has restoring my faith in utilizing U-Haul again for my moving needs. Due to his professionalism I have utilized this location 5 time on the last 2 years .

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Great communication n on point super helpful ..

JORGE G. 
Rating:
4.0

Customer did not leave a comment.

Vickie W. 
Rating:
3.0

Customer did not leave a comment.

Mikayla W. 
Rating:
5.0

Back the traile run was the policy at drop off. That was kind of weird. They had this huge lot and that was the solution. But it worked.

BRIAN M. 
Rating:
1.0

It was very difficult to pick up without a live person. I would NEVER use this service again. Using a mobile phone was VERY challenging. That was the difficult part.

Vickie M. 
Rating:
5.0

This location is still growing. I have no need to use any other location

Larry P. 
Rating:
4.0

The location was great. However, trying to return the truck online was awful! The online website crashed every time.

KYLE E. 
Rating:
5.0

One of the best and cleanest uhaul locations I have seen

EDUARDO C. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Angie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
4.0

Customer did not leave a comment.

JASE H. 
Rating:
5.0

Customer did not leave a comment.

ANGIE M. 
Rating:
3.0

Customer did not leave a comment.

Duane W. 
Rating:
5.0

Customer did not leave a comment.

ARIEL L. 
Rating:
5.0

Every thing was great from pick up to drop off definitely returning

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
2.0

Overcharge on gas, I drovr 45 miles and put 3 gallons in and still said It was 4 gallons short?

JUSTIN G. 
Rating:
1.0

You're stupid app sucks donkey balls. Wasted 20 minutes after moving trying to upload the stupid odometer reading but the app would never do it. Eventually got it running on the web version. Will absolutely shell out the money to hire movers next time to avoid the colossal headache I've been thru.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Sean did a great job accommodating our needs.👍

PAUL A. 
Rating:
5.0

Drop off location was awesome. Very helpful with everything.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

BENNY S. 
Rating:
5.0

Nothing, great experience.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Shawn was very helpful.

JOE R. 
Rating:
5.0

Drop off was a breeze and a welcomed relief compared to reserving and pick up. The guy was helpful and very nice. He even unhooked the trailer for us.

Crystal M. 
Rating:
5.0

Nothing. Great service.

APRIL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Nothing. We had trouble doing the mobile pick up, but the owner was super helpful and helped us through it.

James P. 
Rating:
4.0

Customer did not leave a comment.

Toby G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Nice and close to the new place

SHANRON G. 
Rating:
5.0

Customer did not leave a comment.

Kent P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

Why did I get charged 2 times this makes no first I get charged a $111.00 and then 62.00 5 days later I don't like how U-Haul does business and I am not satisfied or happy about it

Garry W. 
Rating:
4.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

This is a great place to rent your uhaul ! It is just like pushing the EASY button !

JASON R. 
Rating:
5.0

I was having trouble with the mobile check out process the worker at the location " i cant remember his name " came outside and helped me with the process and got me going very quickly so i can get moved.

CHRISTOPHER C. 
Rating:
4.0

I had some problems with the check-in process due to website and location problems, but everything worked out fine in the end.

DENNIS H. 
Rating:
5.0

Excellent service and a good moving van.

Jason R. 
Rating:
5.0

Everything was excellent.

victor R. 
Rating:
5.0

Customer did not leave a comment.

DANNA V. 
Rating:
4.0

Customer did not leave a comment.

JONNIE M. 
Rating:
5.0

everything was great the way it is

KENT P. 
Rating:
5.0

I really Appreciate good customer service. The owner of this location goes above and beyond to see the customer is taken care of. Unfortunately, this appears to be a rarity in U-Haul from Corporate stores and other locally owned location in the Waco area. Poor communication and customer service in the past have discourages me from utilizing U-Haul services in the Past. Shawn the Owner of the Ritchie Road location has performed to the highest expectation. This will be the only location in the future I will reach out to for U-Haul service in the future.

CHRISTOPHER DOUG C. 
Rating:
5.0

I think ya'll did excellent. Not sure that I'd change anything.

ROY D. 
Rating:
5.0

As always, working with Uhaul at this location is easy and fast. Will continue to use!!

CHARLOTTE D. 
Rating:
5.0

The U-Haul that I received was damaged by the front passenger side wheel.

AUDRE M. 
Rating:
5.0

Amazing customer service. He was very friendly and super helpful. We rent all over the country and this location is by far the best.

ESTEBAN A. 
Rating:
5.0

Customer did not leave a comment.

MARTHA Z. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

BRENT WILLIAM W. 
Rating:
5.0

Sean was great about everything. A top notch business person who cares about his business and customers. Would give him 5 stars for quality. Nice to see someone who really cares about doing things the right way and treats people with respect.

JOHN J. 
Rating:
2.0

Called to find out what the extra $15 charge was for left a voicemail never returned my call. When I dropped off truck middle of day nobody was there.

nickolas R. 
Rating:
5.0

easy to get equipment and return

Kent P. 
Rating:
5.0

Quick fast and easy friendly service

MICHA B. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
3.0

Apparently, Uhaul did not inform the owner that we were picking up the truck so had to wait 1 1/2 hours until it was straightened out. When I talked to Uhaul the day or two before, I was informed that we could pick up via our smartphones but, again, nothing worked and I feel that Uhaul was definitely to blame for a lack of following through and setting things up properly. VERY FRUSTRATING! After this experience I doubt I will use Uhaul again, nor recommend to others.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Michael R D. 
Rating:
5.0

Very friendly and helpful!

Cory M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Sacramento F. 
Rating:
5.0

Owner was amazing! Effective communicator both for rental and return.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Shaun was wonderful to work with!

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Great service and equipment worked well and was clean

Juanita M. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Sean was helpful in every way to get me going.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

Calvin L. 
Rating:
3.0

Need to check making sure the trucks are safe to drive. Long wait for someone to answer the call. Last time I had problems with the brakes and this time a has a problem with a tire . One of the tires has a bubble on the side. The price went up almost 100.00 dollars more than what I paid last time.

Ramon H. 
Rating:
5.0

Customer did not leave a comment.

Calvin L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Everything was fine

Debbie B. 
No reviews have been submitted for this location.

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