I use this location a lot and Shawn is always friendly.
SONIA J
Customer Reviews for Ritchie Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hands down, best location in waco to rent an u haul. The person at front office was courteous and polite. Will definitely rent a truck 🚛 if needed in future
DHIRAJ MGood
HRANG LThis location has always done a excellent job meeting all of my needs. Thank You for your service n support.
ALEJANDRO DWill definitely use and recommend this facility .
DOYLE MThe mobile pickup process needs revamping. The app is confusing and irritating. It was so bad it makes good people look like terrible workers. I will rent uhauls again but never with the mobile pickup. The process took me an hour and a half while I stood around in the heat trying to figure out what was required next. So, my overall experience is 1 star out of 5. Only reason was the mobile pickup.
Tracy Psean went above & beyond to help me out meeting me at 9:30 at night so i could get what i needed
KENT PMet me after hours to get me what I needed
KENT PGreat customer service
DAVID CEverything was wonderful!
Douglas HGreat people running this place.
PAUL MI am not aware of the reason of the additional charges and why the office was closed. Please have someone contact me to clarify at 2543137161
Cierra MVery friendly and helpful staff, I would most definitely recommend.
Landon JNothing. Keep doing what you guys are doing. Excellent customer service. Always
LARRY PI am , Very Happy with my service on this trip. Thank You for your help!
Alex DThe customer service is great and the facility is top notch.
Nereida MEverything was great and excellent
Terrance RNot a thing!
Jim KVery friendly and helpful
Rocky BThe steering kept drifting left and right even when not moving the steering wheel making me feel unsafe driving in narrow lanes
Jason RAttendant where I pick up the truck was very accommodating to our schedule. Great service, very informative on services available. The best U-Haul experience yet
Fred LNA
Shelbi SExcellent top notch customer service in the industry. The clerk was super nice and helpful. She played the U-Haul video for me while I was securing my car on the tow dollie. She even ensured all the lights were functioning correctly and that my vehicle was secured properly. I greatly appreciate this experience. She is the absolute best ever. Thank you!
Jayme TThe bast customer service experience I’ve ever had in my life. The clerk was organized and most helpful. She was knowledgeable and made me feel safe driving the equipment. Thank you!
Jayme TAshley was very kind and professional!
Justin TLack of staff caused this rating to be 4 Stars instead of 5 Stars. Only manager and one employee on duty. Had to wait for help and I had to go into the store to get them. I would rather turn in physically with help than use the app. sometimes app does not work properly for me, or I just don't understand the app.
Randall MLocal staff and customer service phone supply were excellent in providing what we needed.
Becky CBest storage facility in Waco! Very awesome staff, friendly, and helpful! I've rented a unit here for several years and will rent again next time I'm in need of some extra space!
Nathan T | Overall ExperienceThis location was great. My overall experience with uhaul was AWFUL. After reserving a trailer three days in advance, I was called the morning of pick up and told we would have to travel to another city 30 min south to pick it up because there was not one in waco. The woman who called who claimed to be a "manager" of the call center offered NO alternatives. No suggestions. No help. She attempted nothing to make it right. I called the Waco store for help, and they helped me find an option at an affiliate. There is no way we could have traveled 30 min (at least) in the WRONG direction to get the trailer that day. We were going north to pick up our son from camp. Temple is south. The phone lady had no sympathy, no emotion whatsoever. I will not use uhaul again. BTW, we have four children and seem to be moving the adult ones all the time (another coming up in August moving to Waco). In addition, we used the "pods" for months while we remodeled. This issue on Friday completely ruined any confidence I had in uhaul. If you cannot keep reservations, do not have a website to make the reservation. There are too many factors in a move to have someone tell you "sorry" the day of the move. It is just wrong.
Matt RNo one was there. Had to just try and figure out where to park. The virtual drop off was not easy
Colleen TThey were great to work with. Thank you again for making our move less stressful! Tina Lyles
Tina LDidn’t think it was right that U-Haul changed my truck from a 20ft to a 15ft less than 24 hours b4 my pick up time. The local office tried to call me but they didn’t have my correct phone number. That was probably my fault. Maybe they could have set me up with another location that had a 20ft. Oh well Too late. The only real beef I have is they also changed it to a 24/7 Truck Share. The PROBLEM with that is that when you are done on their app with checking in, it is not clear what to do next. There are no instructions on how to get the key(local dealer was not open for business). So I had to call the 800 number again to find out that you have to go to U-Haul.com/share to complete to process. After checking in on the app there should be a very conspicuous button that says CLICK HERE TO GO TO U-HAUL.COM/SHARE TO COMPLETE YOUR TRANSACTION.
John DThe only negative that brought me down to a 4-star review is that I ordered an appliance dolly, but it was not placed in the vehicle. Without the facility being open until 1 pm, with a pickup of 7:30 am, I had to call and have the dolly portion of my order refunded.
AARON BThis was a very bad experience and it was a wasted rental..
Amy CEasy turn in. Thank you
Marcus GNothing. The host was polite, professional, and accommodated our needs by providing a trailer kind of last minute.
Robert RI think the overall experience of renting from this location is great just the way it is! Customer service is amazing and the truck with equipment were clean and ready to go before I even got there. 10 out of 10 easy for this place. Highly recommend!
mario dThis was an extremely convenient location for us. It would be nice if the office was open a bit more.
Brian EAbsolutely Nothing. This location is friendly, clean and well organized.
Penny FBest UHaul location in all of my travels. Very kind and supportive staff. Cares about customers and equipment.
Mark BEverything was great
Maria CThe time of hours needs to be open 9am to 5pm during Monday through Friday and saturday 9am till 1pm dropping off and then using an APP is a little inconvienent.
Christy SIt would be great to online checkout without having to wait in line for someone to hand you the keys.
Yvonne QShort notice rental...and they did all they could to accommodate us! I would definitely use them again.
Romeo CHonor the location you say there will be a truck, not 1 1/2 hours away. Give trucks that don’t break down on a busy highway. Corporate offices should be better at communicating with store locations. I will not be using Uhaul again and will tell others not to use them as well. The people I finally got to speak with throughout this terrible experience were very nice but some were not knowledgeable enough about what to do in certain situations. I had 2 locations. The 2nd one was very good and helpful. The first one passed the buck to me!
STEPHANIE CKeep providing great service at competitive prices.
Eric WGreat customer service from the employee. He kept in contact with me via email and phone (even helped with directions when I got lost ). He explained the differences in the insurance offered and was very courteous. Great location and I’ll be using it again and referring friends.
Pamela LI have no regrets for improvements The location is always clean and well maintained The owner is always on location to assist you in whatever you need . I have visited other locations - corporate stores and would not make the same recommendation for those locations. Shawn is a pleasure to woke with and has restoring my faith in utilizing U-Haul again for my moving needs. Due to his professionalism I have utilized this location 5 time on the last 2 years .
CHRISTOPHER C