Customer Reviews for River City Propane
(U-Haul Neighborhood Dealer)

58 reviews

3150 Georgia Hwy 100 S   Tallapoosa, GA 30176
(Exit 5 off I-20 5 miles north on the left)

(770) 574-8863

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 574-8863

3150 Georgia Hwy 100 S
Tallapoosa, GA 30176
(Exit 5 off I-20 5 miles north on the left)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure that the trailer works before passing it off to another customer

Hannah G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Have equipment available if previously requested

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
1.0

The back of truck has broken glass and trash

phillip M. 
Rating:
5.0

Customer did not leave a comment.

Breana J. 
Rating:
5.0

The uhaul seemed clean but there was garbage beneath the seats etc. additionally that uhaul needs to be serviced the wheels need to be aligned and the breaks kept seizing up while driving.

Epiphany D. 
Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
1.0

hire new people

Kathy B. 
Rating:
2.0

I will rent UHAUL again just not from this location. the staff was not very friendly or prfessional. The eguipent was not in the best of shape.

Kathy B. 
Rating:
5.0

no improvement necessary great job

Bernard P. 
Rating:
5.0

Customer did not leave a comment.

Deanna H. 
Rating:
3.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
4.0

Customer did not leave a comment.

Clark M. 
Rating:
5.0

Customer did not leave a comment.

Bonita S. 
Rating:
5.0

Great customer service. I would recommend Uhaul to anybody needing this service.

Trenna R. 
Rating:
5.0

Customer did not leave a comment.

Fran G. 
Rating:
3.0

Before I drove 2 hours to get the truck, I was sent a confirmation email that stated it would be at Blue Moon Storage in ROCKMART, Ga. The truck WAS NOT there! I had to drive to Tallapoosa, Ga, to get the truck. The business in Tallapoosa told us over the phone that they could NOT hold my CONFIRMED truck for me. It would be given out first-come, first-served. So I had to drive an additional 30 minutes to pick up my CONFIRMED BY EMAIL truck. Naturally, U-Haul charged me for the EXTRA mileage. Thanks. In the future I will do everything I can to avoid using your company. Bob House

Robert H. 
Rating:
4.0

Overall a good place, but simply not the place I asked for pickup.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

albert W. 
Rating:
2.0

We had reserved a hand truck and a dolly, but they were not available at this location when we arrived. This left us in a bind, having to make phone calls and locate hand trucks personally. Staff were not helpful in trying to locate any hand trucks from another UHaul location. We would have been unable to move our furniture that day if we had not been able to borrow handtrucks from a local business.

Kelly R. 
Rating:
5.0

Great people - very friendly and helpful.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

anna A. 
Rating:
3.0

The windshield wipers didnt work and they still charged me for the full day and i couldnt move that day due to rain

Kristi D. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Maybe come up with some sort of info board that lists maps and sites for rentals and returns, storage sites and places people can list names if they would like to be hired to help.

carol M. 
Rating:
1.0

They tried to chat he me $350.00 for a 179.76 item. No one to hook it up. Needs to have dealership program revoked. River city propane charge my credit card 3 times for over $537 causing my credit card to be frozen for over 5 days. That is a scam and felony. This was no accident. Both dealerships I. Tallapoosa Ga. Needs dealership revoked.

randall L. 
Rating:
4.0

Good drop off spot. People weren't exactly outgoing but there are no complaints. Everything went well

Murl M. 
Rating:
3.0

Have the truck at the right place at the right time as scheduled.

faye C. 
Rating:
4.0

Customer did not leave a comment.

Dara J. 
Rating:
4.0

I thought I had reserved a 15 ft but got a 10 ft instead I think I may have been charged the fifteen foot rate instead of the ten foot

David D. 
Rating:
4.0

Customer did not leave a comment.

Edith T. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

reported rental as not returned, received email stating they had tried to contact me at number given on contract. No call was ever received. Had to contact U-Haul directly to get straightened out.

James T. 
Rating:
5.0

Customer did not leave a comment.

beverly K. 
Rating:
5.0

Customer did not leave a comment.

elaine D. 
Rating:
3.0

Clean the cab from cigarette ashes for people that don't smoke.

dawn R. 
Rating:
3.0

Just dropped the truck off late at night, did call the next day and make sure it was ok and they had gotten the key, the lady who answered the phone was very helpful.

CHRIS C. 
Rating:
3.0

No one to hook up trailer. Did not inspect anything.

Gregg W. 
Rating:
5.0

Customer did not leave a comment.

Jerri H. 
Rating:
5.0

LOWER RATE

DONALD R. 
Rating:
1.0

got there to pick up tow dolly power was off they said I couldn't get it until it was entered in computer after power was restored they gave me a bill for 75.00 I told them I paid for it on line they said no you paid to reserve it I was not told about any more charges I was surprised that customer service never mentioned that I would have to pay 75.00 in addition to the 44.00 I had already paid I will not use U-Haul again (Bobby)

Bob B. 
Rating:
3.0

Customer did not leave a comment.

Pamela B. 
Rating:
3.0

uhaul had bad bearings in the axel housing.....major vibration in drive line.....uhaul has not been serviced in awhile.....

brian T. 
Rating:
4.0

Would also like to thank them for helping us with our vehicle situtation. We broke down and needed help and they went above and beyond to help.

ANNETTE A. 
Rating:
3.0

The cab of the truck was dirty. There were empty drink bottles from previous customers rolling around the floor board and trash in the dash compartments from snacks. These things should be cleaned out in between rentals.

HEATHER C. 
Rating:
2.0

Was hurrying me to get the contact finished so they could close business at 2:00 pm. Told me that I wouldn't be charged for the equipment until returned. I was charged for a truck I DID NOT RESERVE!!! I WAS OVERCHARGED $300 and it was taken out that day, not once equipment was returned as she said. I will NOT rent from the company OR UHAUL AGAIN!

CHRISTOPHER H. 
Rating:
4.0

The people were very nice,helpful and friendly. A good experience.

Tommy G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Quick and easy turn in.

Jackie G. 
Rating:
1.0

i was sent off in a verry unsafe condition. the tow lights did not work no one would give us any assisstance. that was a bad experience. we could have gotten killed. i would not recommend u-haul to anyone. as of this date 8/3/2010 i have not reached anyone at u-haul. i think i should be compensated for the hurt , pain, and fear i experienced.

VERONICA R. 
Rating:
3.0

Customer did not leave a comment.

Sherry M. 
Rating:
1.0

they actually tried to get me to drive to a different location and use a NON u-haul truck. something called a "rent me" truck. I refused by the way. they told me the other truck was only .59 a mile. The person at the counter was very nice, but did not know how to rent the truck. I have used u-haul trucks twice in the last 3 months due to my house catching fire. thank you.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL W. 
Rating:
4.0

Customer did not leave a comment.

SIN Y. 
Rating:
1.0

I live in Columbus GA and reserved a truck and auto transport for one way from Bowdon GA to Columbus GA. I had to drive to Talapoosa GA to get the truck and then drive to Carrolton GA to pick up the auto transport. Your company is far from customer friendly and I will not use uhaul in the future. I will use another company. My whole experience with your company which include the people I dealt with was terrible.

No reviews have been submitted for this location.

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