Customer Reviews for River Mills Professional Storage Center
(U-Haul Neighborhood Dealer)

306 reviews

2723 Neuse Blvd   New Bern, NC 28562

(252) 649-0036

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 649-0036

2723 Neuse Blvd
New Bern, NC 28562

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL L. 
Rating:
5.0

Best UHaul rental location I have ever visited over the course of 30 years!!! Keep up the great customer service!

TIMOTHYJOHN O. 
Rating:
5.0

They rock at this location. I am a designer and rental company for events and I always use them. Timely, courteous and helpful!!!!!! N

REBECCA B. 
Rating:
5.0

Kim was fantastic!! Very friendly!!

VIRGINIA C. 
Rating:
5.0

This location is fine, but I do not recommend the u-haul 24/7 pick-up process via the app. What a nightmare. It is extremely cumbersome, even for someone who is tech-savvy, but the whole process takes about an hour because there is so much lag time in between chat prompts. Just awful. Better to pick up/drop off inside.

Linda H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Great service! Excellent

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

River Mills storage and u haul is a exelant location Kim who runs that location is very helpful and knowledgeable in her duties ..I would recommend her to any and everybody..

FRANKLIN R. 
Rating:
5.0

River Mills delivered outstanding customer service! Many thanks!

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

VERONICA G. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS T. 
Rating:
5.0

Very pleasant and efficient with handling the rental. Agent had already located at convenient drop off location to our home in FL. With service like this you there is no improvement needed.

NATHANIEL M. 
Rating:
5.0

Mrs Kim was nice and friendly.

JESSICA M. 
Rating:
5.0

I got excellent, friendly, timely service. Everything worked as it should. Thank you.

RICHARD A. 
Rating:
5.0

Outstanding customer service n nice place.

LESTER C. 
Rating:
5.0

The employee was nice and very helpful.

JESSICA M. 
Rating:
5.0

Kim is very friendly and professional. My husband and I appreciate her help. We will rent from this location again because of it's excellent service. Thank you.

GUY P. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
4.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

They are so nice and the cars are so clean and fast . They are helpful .

DESTINEY S. 
Rating:
5.0

Great vehicle good service from operator. Excellent experience overall

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

TERUKO M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

U-Haul really dropped the ball this time. I didn't get the truck that I ordered in advance, at the location I ordered it from... uhaul tried to make me drive 57 miles (one way and at my own additional expense) to get the truck I ordered. I was pushed to three different locations to pick up a truck, which ended up being smaller than what I originally ordered. I would never do business with UHaul again if it were not for the kindness shown at the New Bern location. (Which was 37 miles out of my way). They were the only ones that were understanding and willing to do anything for the extreme inconvenience that UHaul caused. Everyone else couldnt care less that their company screwed up. It was a “take it or leave it mindset” I will be wary if I ever use Uhaul again.

MICHAEL M. 
Rating:
5.0

Service and equipment were excellent.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great folks...very helpful.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Good customer service, good truck, good rates.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

The woman at the counter was wonderful! My check-in process was so quick!!

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

MARCOS T. 
Rating:
5.0

Everything was fine

TYRONE B. 
Rating:
5.0

Nothing! Received great customer service, friendly and helpful staff.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JUDY N. 
Rating:
5.0

The representative Kim was very knowledgeable , informative and pleasant. Great experience 👍

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Nothing everyone and everything was excellent

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Takiaya H. 
Rating:
5.0

Owner/manager extremely friendly and helpful

JUSTEN I. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

The call center diverted my pick up location several miles from my intended destination. This added to my cost and created a need for me to find alternate arrangements for me to drop off the rental. There was no conformation email with the new address at the time of the original pick up.

DENITA D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

All was great!

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

ALANNA D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA G. 
Rating:
5.0

While I had a great experience with this location, the first location I was directed to was at 103 Rhem road. That location should be shut down. It is in an unsafe area, an abandoned gas station, and the truck we tried to rent from there was unsafe and illegal to drive (missing left mirror panel). Other Google reviewers have said similar things. This location should not be renting uHauls. It makes your company look shady.

DANIEL J. 
Rating:
5.0

Very helpful!

Peter S. 
Rating:
5.0

Customer did not leave a comment.

RAY D. 
Rating:
5.0

Nothing . I felt that everything was great. Customer service was excellent.

LISETT C. 
Rating:
5.0

Agent was extremely pleasant and helpful.

KERMIT R. 
Rating:
5.0

We had an awesome rental experience a new would definitely rent from that location again!

Genevra L. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

nothing everything was excellent

KATHERINE B. 
Rating:
5.0

This was hands down the best experience I have ever had with a U-Haul provider. This is how every location should handle their operations! I highly recommend using them. Thank you for the great service.

JOSHUA S. 
Rating:
1.0

Got ripped off and had money stolen for products I didn't purchase. Website was hard to navigate and random refreshing of the page making the process longer than it should have been

Michael G. 
Rating:
5.0

Had the perfect experience! Would definitely use again.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

KEYA U. 
Rating:
5.0

The lady that works there is very nice thanks

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

ELIAS D. 
Rating:
5.0

Customer did not leave a comment.

QUANDA C. 
Rating:
5.0

Customer did not leave a comment.

ROSCOE F. 
Rating:
5.0

Great experience, friendly staff.

Jonathan C. 
Rating:
5.0

Everything was perfect! Thx!

Christopher D. 
Rating:
5.0

Everything was as expected.

ELMER P. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Very friendly and efficient on both pick up and return. Would absolutely use them again as well as recommend them to anyone!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR V. 
Rating:
5.0

The best place ever

VELVET S. 
Rating:
3.0

The lady was very rude & acted like she didn't want to help me. I will not go back there nor will I recommend them.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

WILLIE P. 
Rating:
5.0

Customer did not leave a comment.

CALVIN J. 
Rating:
1.0

I called (twice and sent a text) to indicate I was bringing the car tow in - to return, so the truck could be unloaded, despite the fact previously I had made arrangements with the dealer. I received no return call nor any help from the U-Haul dealer. As a single, female, Senior, I had to pay someone to help me unattach the car tow and then return to my new dwelling to unload a 10' truck with my 2 friends. It took us 2 more hours - they had a 3 1/2 hour drive home ahead of them!

Mary C. 
Rating:
5.0

Not rent trailer with broken door hinge

Kenneth R. 
Rating:
5.0

The gal at the desk was so pleasant and helpful, she made my day brighter! Thanks

KIM F. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

service counter Woman was supper nice to me. Even help me hook up my trailer..

CLINTON C. 
Rating:
5.0

n/a

Aaliyah P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

This was perfect for our local moving needs. We were able to add another day easily. Wonderful facility.

Karl G. 
Rating:
5.0

No change

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

daryl C. 
Rating:
5.0

Customer did not leave a comment.

MARCIA T. 
Rating:
5.0

Customer did not leave a comment.

RONNY R. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Kim is the best!!

Juliet D. 
Rating:
5.0

very friendly and knowledgable

THOMAS L. 
No reviews have been submitted for this location.

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