Customer did not leave a comment.HARRY J.
Customer Reviews for River Mills Professional Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.gregory F.
The lady that waited on us was very professional, she knew her business, and it was a pleasure doing business with her etc. THANK YOU - for making our move easy etc.linda R.
Original trailer did not have functional lights. A second trailer was assigned, but this caused some confusion at the drop off location since we were not given updated documents. We eventually got it straightened out, but it took a couple trips to the drop off location.Charles T.
Customer did not leave a comment.Andre A.
Excellent rental and customer service. Very friendly. Would highly recommend using this rental site.Frederick N.
Nothing can be improved!!!!!Daniel A.
Customer did not leave a comment.Janice W.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Christopher H.
Awesome experience! Will Rent from Here again when I need another trailerStewart R.
Customer did not leave a comment.Steven F.
Great and quick service from a friendly and capable woman running the business. She was very pleasant and efficient!Heidi L.
I have used this location several times. The agent, Karen is personable, efficient and professional. I will continue to use this particular Uhaul location when the need arises I give it 5 âï¸âï¸âï¸âï¸âï¸🤩Rebecca B.
Cheapest option! Yay!Caitlyn C.
Customer did not leave a comment.Cameron G.
Check in was as easy as it can get. The lady that did the check in did a super job. Couldn't be any better than that.George D.
Outstanding customer service. The best U-Haul location we have ever gone to.MICHAEL B.
My pickup date was scheduled for Saturday at noon. In spite of being very busy when we got there, we were hooked and rolling on time. The attendant was very personable and helpful with questions. I have rented from multiple U-haul facilities over the years and this is one of the good ones. Great job!Ryan R.
Customer did not leave a comment.Thomas B.
Just as easy as possibleRobert S.
Great working with Kim she always has everything ready and answered all questions. I'm defo a repeat customer.Rebecca B.
yes they are very friendly and sweet but the truck i have now has an engine light onSHelby A.
Honestly we moved from nc to ky and it was around $600 but moving from back to nc was over $1000, I understand the demand in the trucks but as a military family that actually are returning customers ever couple of years this is ridiculous. We will not be using uhaul again for our moves since the prices are outrageous.Hunter G.
Customer did not leave a comment.David S.
Customer did not leave a comment.Vann B.
Customer did not leave a comment.Michala P.
Customer did not leave a comment.Vann B.
Customer did not leave a comment.Jill P.
Very friendly people at both locationsANDREW C.
Friendly, kind, knowledgeable, and professional. What else could anyone ask? Thank you all.JAMES P.
Truck was ready for me when I arrived truck was clean and was very happy with the serviceKevin G.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.FELICIA C.
Customer did not leave a comment.Seth S.
Kim is wonderfulSTEVEN M.
My husband dropped it off and said the lady was very nice%!MICHAEL D.
Customer did not leave a comment.Venas L.
Kim, that works at the Neuse Blvd location is very courteous and professional, she treat her customer like they are apart of her family. She is truly amazing! Please share this comment with her Supervisor. Thank you, Mrs Hill.JACQUELINE H.
Your website could be easier, but your face to face customer service is second to none. Thank you!Florence W.
Karen is the best! Always courteous, professional and helpful. I love this location as I rent always from this location for my event business. I am very happy with their trucks and service.Rebecca B.
Besides being charged for something they had no control over , & uhaul customer service being HORRIBLE & uncooperative & changing my p.u . location last minute even though I made the reservation 3 weeks in advance & not working with me to change my drop off location to a closer one ,still fighting with them for a refund on the extra chargesJerry N.
The staff at the river mill location was amazing friendly and very helpful in explaining the contract and truck information. Would highly recommend this site for location.Karen B.
Customer did not leave a comment.Nicholas F.
Make sure all items ordered are provided. I did not get the appliance dolly I needed; therefore, I had to borrow one when I got to Wilmington and then had to get another when I returned to New Bern. This was a huge inconvenience to me for just a $20.00 refund.Amber B.
I've used this location before for some family business. The person working there unfortunately had to go home sick so everything didn't get resolved until the next day. They're very helpful and thorough.Barbara K.
I dropped off after hours but the location and drop box were easy to find and very well maintained.Tellis F.
Customer did not leave a comment.William D.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Duane M.
I for got her name but she went about and beyond to help me and my wife just want to thank her and River Mills has our business now we will continue to our business thank you.Charles D.
I would not change a thing best customer service I have seen in many years and I have been all over the United StatesMark O.
very helpful and friendly personnel at that location. No reason the change anything.KEITHMICHAEL H.
Customer did not leave a comment.DOUGLAS J.
My qualm is not with the dealership, but with the Uhaul system. I made sure to upload my information online before arriving to expedite the process, yet the dealer still had to retake my information, as if I didn't even put it in the system. This seems overly redundant and should either be removed as an option or made so that the process does not have to be gone through again once the customer arrives at the dealer.beau D.
Best rental site I have ever used, the lady was very courteous and and I could tell she would go out of here way to please her customers .WILLIAM S.
Customer did not leave a comment.Shandrea B.
Customer did not leave a comment.Carrie R.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Paul R.
Kim is amazing, she treat you just like you're a family member. When i need a rental that is the only location that I.go because of her. Please share this review with her.JACQUELINE H.
Customer did not leave a comment.Caleb C.
Woman checking us in was honest and upfront, no surprises with the bill. Truck was clean and ran well. Only place we know of with pickup trucks in New Bern.Joseph M.
Great service, very helpful and knowledgeableDavid M.
Very nice and respectful staff, gave me good advice for local area.VINCENT I.
Customer did not leave a comment.Jesse A.
Customer did not leave a comment.Keya U.
Great UHAULlocation. Friendly,accommodating and outstanding customer serviceMaureen S.
Awesome serviceDaniel M.
I'm not sure what I could recommend. Tammy was kind, and very helpful and put me in calm as to how to do everything I needed to do. Maybe having more employee's like her, that was focused, helpful and explained with patience as she was able to tell I was getting overwhelmed. Thank you both U-Haul anmartha B.
Kim at River Mills was awesome. She was very helpful and worked to make sure everything went smoothly. She answered all my questions and would ask if I needed anything else.Pam L.
Customer did not leave a comment.Beryl C.
Customer did not leave a comment.Sandra E.
They were very helpful and nice. Explained everything on the contract. Everything went very smooth.Diane B.
Review the trucks better. When I did my walk around before leaving with the vehicle, I found several damage areas that were not notated.Erik K.
Customer did not leave a comment.JONATHAN F.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Heather N.
Kim is always courteous and very professional, she treats her customers like they are family, any time that I need a rental I will always go to that location, because of her.JACQUELINE H.
Kim, was very courteous and professional!JACQUELINE H.
Customer did not leave a comment.CHRISTINA P.
Customer did not leave a comment.JUNE B.
Customer did not leave a comment.NICHOLAS P.
Not a thing! This was the absolute nicest truck I've ever rented. Cleanest, nicest, etc. I've NEVER seen a truck with a built in dolly bracket! That saved room and irritation during the move. Kim was wonderful at making sure everything was in order and that I understood everything involved. Very helpful woman!TRICIA T.
Everything was good. 👍🏾🙂ALTOVISE H.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.KRYSTAL L.
Best UHaul rental location I have ever visited over the course of 30 years!!! Keep up the great customer service!TIMOTHYJOHN O.
They rock at this location. I am a designer and rental company for events and I always use them. Timely, courteous and helpful!!!!!! NREBECCA B.
Kim was fantastic!! Very friendly!!VIRGINIA C.
This location is fine, but I do not recommend the u-haul 24/7 pick-up process via the app. What a nightmare. It is extremely cumbersome, even for someone who is tech-savvy, but the whole process takes about an hour because there is so much lag time in between chat prompts. Just awful. Better to pick up/drop off inside.Linda H.
Customer did not leave a comment.CHRISTOPHER L.
Great service! ExcellentROBERT M.
Customer did not leave a comment.BRENDA S.
Customer did not leave a comment.Robert S.
River Mills storage and u haul is a exelant location Kim who runs that location is very helpful and knowledgeable in her duties ..I would recommend her to any and everybody..FRANKLIN R.
River Mills delivered outstanding customer service! Many thanks!WILLIAM D.
Customer did not leave a comment.VERONICA G.