Customer Reviews for River Mills Professional Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of River Mills Professional Storage Center

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Phyllis W. on

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Jon T. on

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The person that runs this location is awesome. I have dealt with her multiple times over the past year or so and she goes over and beyond to meet her customers needs. I will always go back to this location for my uhaul needs.

Ahronde C. on

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Reserved vehicle. Unavailable when I arrived reservation changed without speaking to me Sent to another location that was closed . Phone number to get assistance was for the closed location. Reservation changed again while at new location to go back to old location. Without notification

Angela O. on

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Anitras W. on

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The website for Uhaul did not work well with moving help or return. Website needs major major overhaul. Very nice staff and very knowledgeable.

Anthony W. on

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Excellent location!!! Very courteous and clean!!

GARY G. on

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mark D. on

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Essie Lauretta K. on

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Just be sure you get instructions on unlatching equipment.

Susan B. on

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Gloria M. on

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Customer service was excellent and knew about the U-haul towing equipment. I would not change a thing. Thanks

Lynne H. on

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Location was great and customer service rep was excellent

Lawrence L. on

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Thomas H. on

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I have no recommendation for improvement.

Manuel B. on

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Everything is perfect, the person who attend me are very proffesional.

Stephen K. on

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Rhonda H. on

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Wallace S. on

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Have the equipment cleaned or washed for a neater appearance. Even though it was a car carrier, it looked ragged and dirty. Mechanically it worked well.

Debrou C. on

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My daughter was a previous customer and was the reason for my coming to you and was not disappointed.

Steve K. on

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Mildred Denise K. on

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Joseph B. on

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Tony L. on

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I reserved a 15 foot truck 2 weeks in advance. I check in online the morning of picking up. I get to the location and they have no trucks. They send me 3 blocks down the road because that is the address I was supposed to be given. I go to that location and THEY HAVE NO TRUCKS. I drove 3 hours to move my daughter and NO TRUCKS. Luckily, I have a full size pick up truck and I just took a large trailer. There is ABSOLUTELY no reason at all for a reservation made 2 weeks in advance not to be held. VERY VERY VERY DISAPPOINTED IN UHAUL.

Samantha D. on

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michael B. on

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sucks

ANDREA B. on

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mark R. on

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Very professional thank you

Mary S. on

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Michael K. on

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Michael O. on

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Charles M. on

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Thomas C. on

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Kenneth W. on

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Great service

stephen B. on

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I didn't mind, but I would recommend keeping the Windshield clean from bugs and streaks. It would be very hard on visibility when night driving.

Paul J. on

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MICHAEL C. on

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If possible I always rent from this location. They are friendly and efficient, even when dealing with uhaul's slow reservation website.

Barry P. on

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Not a thing. It was so easy and staff was friendly and just plain awesome. Good job uhaul !!

ZENA C. on

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Valerie C. on

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Great service!

IHOR H. on

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Charles A. on

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JIMMIE M. on

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TIMOTHY C S. on

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MICHAEL C. on

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The staff at the location was friendly and helpful. Did a good job.

John K. on

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Janis L. G. on

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junior N. on

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BARBARA P. on

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So helpful and professional. Truly appreciated the gal who showed patience and taught me how to hook up a trailer - as this is not a corporate store you must do it yourself. Now I know how!

MICHAEL C. on

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christopher E. on

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Harry C U. on

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This location sustained hurricane damage. The lady is operating the business despite the front door is not working for that day and for another week! She has to hike back to the back door to let every customer inside. They had the equipment we wanted. The lady came outside to take the photo of the hookup and adjusted it which was really nice. If you are renting, go to the back door and knock or call the number. Anyway, U-Haul’s system of reserving the equipment at a location that has what you want is efficient. For them and for us the customers! Very nice. This was especially helpful in this area since rental trailers and trucks are hard to get after a devastating hurricane. Reserve online!

PAM R. on

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Carolyn G. on

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Everything was wonderful!!she was quick and accurate to my needs.

Ronald C. on

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Keep on doing what you do

David L. on

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Thank you!!

Migon D. on

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Employee was kind and friendly.

Lewis M. on

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The nice lady walked me through everything at both center's. The U-Haul computer went down so two U-Haul Center's helped me, and both dealer's went out of there way to help.

ANN W. on

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Meera K. on

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Teresa C. on

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David M. on

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David H. on

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The women that was manning the store was there alone. It took both of us numerous try’s to get the 6x12 trailer unhitched. Other than that great.

TREMAINE H. on

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Myra S. on

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The staff was helpful and friendly. The videos and information on the website was thorough. I had a great experience!

TIMOTHY C S. on

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Excellent customer service

Mario B. on

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Thomas W. on

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salvador R. on

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Arthur V. on

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The ladies helped me lift the trailer off of the hitch!

Linda H. on

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larry L. on

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Timothy M. on

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brian K. on

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Timothy M. on

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Tamika C. on

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William M. on

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The check in and check out process on a mobile phone in the occurrence of no human available to help is simply a PITA and not something that I will ever be happy with...

Veronica G. on

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Terry V. on

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Very helpful as returned the truck in early as only had it for 1day. Very friendly and professional

William M. on

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Nothing, it is great all ready...

Janice B. on

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The girls that helped us were awesome??

Terry V. on

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The Young lady that helped check the truck back in was very friendly and professional.

William D. on

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Sara M. on

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I was charged twice for the truck rental on a debit card and a credit card by the new "in-training" employee. I wanted to split the cost of the mileage fee and rental on two cards, but he charged both my debit card and my credit card for the same amount. In addition, I was charged for 6 day rental, when it was only 5. A call to the 800 # informed me I will hear from someone in 3 business days to discuss the dispute. Then it will take time to process the refund. Lastly, I had to wait 15 minutes before a person picked up my call at the Customer Service line. This is a bad customer service experience on all fronts.

JUDY K. on

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Good experience, will use again.

James M. on

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I don’t understand why I was told there would be no gas charge by the attendant and on my receipt I was charged $12.75 for gas on 4 miles worth of travel. There is no way I used 3 gallons of gas in 4 miles. I will not be using UHaul again.

Wendy B. on

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Make sure the lighting adapters are available for newer model vehicles. Ensure all tires are in safe working order.

Mary B. on

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JT E. on

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Nicole N. on

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It really was a very good experience. The young woman was very helpful and friendly.

Yuseth H. on

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Work on your communication. I provided all the information needed and required and still all my information was incorrect and reservation was incorrect. Very inconvenient. Also asked about any extra coverage or free miles since I knew I would be going over the provided limit and was denied any further information. Young lady seemned to be in wake up mode and seemned to just want to get us out the way.

Mark M. on

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Nelson G. on

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Mike W. on

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Phillip C. on

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This drop off location was very friendly and the woman working was extremely friendly and helpful.

ZIGMAN Z. on

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Excellent!

Henry J. on

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Ramonda W. on

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Blake was very helpful and nice person.

STUART B. on

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David G. on

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The young lady was helpful beyond her duties.