Outstanding
JOHN B
Customer Reviews for River Towne Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was loud and I had to drive 9-10 hours. WasI had to wipe down the area where you sit drinks. It had dried liquid in side the slots where you sit drinks. The back of the truck has what appeared to be sand or some sort of dirt in the back. The place closed at 1:00 and I wasn’t sure how to proceed with renting the truck. It all worked out in the end.
Danielle HExcellent customer service. Very n9ce and helpful staff.
Thomas MThe first trailer they tried to give me had a badly bent tongue. Very obvious. The next one was fine
GEORGE MVery friendly staff. I arrived at 7:50am, just as this location was opening for the day, and two members of their staff assisted me with backing up and parking the u-haul trailer, go through the inspection, and unhitching the trailer, along with closing out my reservation and printing out the confirmation.
AIDA CNothing. Everything was good.
DIANA BFantastic drop off experience, extremely helpful people.
ZANE WNothing.
THOMAS BDrop off went great. Staff was very friendly and helpful. Would recommend to a friend. Small business's are great!!!!!
MARTY STrailers are accessible and the people helpful. Thanks!
KARL KThe location was run down and not marked well. The customer service needs improved.
Darcy BThe truck was not cleaned and they wanted to charge me 25 dollars.
ELIEZER NNo issues dropping off uhual
Dennis BStaff was very friendly and helpful
ryan aVery friendly staff! Worked hard to get us everything we needed for our move. Thank you.
Edward MEveryone was friendly and helpful.
Karl KEasy access and drop of.
John MN/a
Angie NLocation was very good. Helpful , courteous and punctual! Highly recommended
JIM BWon't let me select NA
Stephen BThe truck wasn't at the location promised. Wny should I have to pay an environmental fee? The truck itself seemed like it needed some mechnical work.
Andrea SI had to go to two different U-Haul places The first I sat in the lobby for over 30 minutes waiting on somebody to get there and then the second one charge me twice so no I won't be using U-Haul again.
austin mThe office staff are the nicest and most kind people I’ve ever seen in an office!
Pammy MWoman at the receiving counter took down the information about my driving experience and noted the maintenance the truck needed.
Jacqueline WHow did u-haul come up with the mileage of 146 mile. Where i move to went over the mileages by 10.1 this is a rip off by u-haul 5+ of the miles was to the moving point from the truck pick-up and 5+ miles from the moving point to return the truck i am filing a complaint with Better Business
S TThey were extremely efficient and courteous
Scott DDropped off after hours.
Lisa SNothing
Tina CPersonnel very friendly and informative. A very pleasant experience!
Barbara MThis is the 2nd time we have rented from this location. Always so nice and helpful. Thanks for all your help. Randy Beck
Randal BThe cost was far above the advertised cost and the mileage fee is ridiculous. Next time we'll just get a few friends and helpers who have trailers to assist.
Bill Htruck was filthy, the hand truck was wedged in the passenger seat, The truck was an older model so the transmission felt strained as well as the brakes were screeching.
Donna BRegular maintenance schedule with external equipment inspections.
Tim PVery friendly and helpful
daniella cNo gas in truck and check engine light was one the whole trip. There was a knocking under hood and truck was filthy.
EMMARUTH HExceeding expectations
Theresa WRiver Towne Tire was very professional during the rental transaction. I will definitely use them again for my future rental vehicle needs!!!!
Marty SI've rented from here several times. People are very friendly and helpful.
RICHARD FActually let the customer know you switch locations so he/she isn't freaking out trying to figure stuff out.
Pablo CI was surprised to receive an additional mileage charge when the drop off location was located about 10 miles away. I don’t believe the mileage allowance was adequate
Denis BLocation allows for contactless and contact drop off and pick up; big thumbs up.
Resfa LVery polite and helpful staff. Would recommend to others.
Robert H