Employees didn't know how to check-in my rental return. They did call someone to find out. Had to wait 20+ minutes.Craig S.
Customer Reviews for Riverbend Express
(U-Haul Neighborhood Dealer)
Demorest, GA 30535
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 2 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 12/25/2021: Closed
- 1/1/2022: 8:00 am - 8:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The complete experience from the beginning was not good and I rent Uhal's almost every month.Hilda W.
The people were friendly and very helpful!JEFFREY H.
No surprises in cost, friendly and helpful. Enjoyed working with you.Michael F.
Customer did not leave a comment.BRANDON B.
Unfortunately, this is a very rural and small drop of location. It was the one that U-Haul had on my paperwork and it was 20 miles out of my way but I went there anyway. Upon arrival, the U-Haul rep at the site could not find my reservation to return it. She called her local regional rep who did not answer the phone. I dropped off the trailer 1 hour prior to it's due time of 11 am. She assured me they would take care of it. I trusted her and that was my mistake. It was not taken care off. I spend countless hours trying to get a U-Haul person to answer the phone at the 1-800 number over the next two days. Finally, one answered and marked the trailer as returned for us. Then, the very next day, I got charged on my credit card for an extra day rental for the trailer. Now, we been trying to get a hold of the regional rep, and he's not returning our calls either. It's not about the $30 extra dollars for the extra day, but it's the principal of the matter. You gave us the run-a-round and then charged us for your incompetence. I will try your competitor next time. Unacceptable.Kai G.
Bad internet recepTerry S.
My experience was great. The young lady has a great personality. , but was knowledgeable about her duties. Left there with a big smileRonald G.
Customer did not leave a comment.DENISE S.
Hire more people to reserve things so it doesn't take hours to do this like it did me..tWalter M.
You did an excellent job with communication with me!!! Thanks for bClair H.
Customer did not leave a comment.Audrey R.
Customer did not leave a comment.John S.