This location provided great customer service and were very accommodating. However, Uhaul itself I would give 2 stars due to my reservations canceled when I was told day before that truck and services were unavailable. UHaul needs to not allow folks to make reservations when truck and locations are unavailable. The process and policies are in need of a huge change. We had to rent a smaller truck size as well as 4 separate trips moving things out locally. This was a huge burden for us as time and money were of the essence.CRYSTAL A.
Rivers End Marina & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.gervasio M.
Customer did not leave a comment.Reuben V.
They give it The van Not cleaning and when I was Retrain the Van Back they charge me cleaning fee That the dumb U-haul I see everWADHAH N.
Customer did not leave a comment.bob T.
If the truck pickup is guaranteed- it should be available at the given location. The truck was not available at the given time and given location even though I booked it a week ahead of time. Very poor customer service! Disappointed.Gurjot S.
Customer did not leave a comment.Xiaozhen M.
Customer did not leave a comment.Arthur C.
Customer did not leave a comment.ANDRE D.
Great customer service. Thanks!!!GENE B.
I actually didn't have an issue with the location, however my overall experience with setting up my uhaul appointment was pretty disappointing. I booked a truck at the discovery bay location online. The system automatically moved me to Oakley. Oakley was actually closed, so Antioch called me telling me I was booked there. Antioch was too far so I was moved to Brentwood, who ended up moving me back to Discovery Bay- which is what I had originally requested online to begin with. When I got to Dbay, they didn't even have the truck I had reserved. This is not okay and very frustrating. I will not use Uhaul services again.Amber B.
Too far out of town. Truck was difficult to start. The key needed extra pressure to turn.CARL V.
later closing time more thorough cleaningDAVID B.
The lady who took care of the rental was extremely lovely. Fast and efficient. Would definitely go back there again - even though it was quite a drive to get there.Elisabeth W.
Gas charges are very highVinod A.
The staff provided amazing customer service and were very friendlyKIMBERLY S.
Customer did not leave a comment.Karly M.
The Staff were very friendly and knowledgeable . Very easy to work with. Everything went very smoothly.william P.