Customer Reviews for RJ&SM
(U-Haul Neighborhood Dealer)

33 reviews

18250 SW 104th St   Miami, FL 33196

(305) 380-9504

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 2/15/2025: Closed

Services at this Location:

Contact Us

(305) 380-9504

18250 SW 104th St
Miami, FL 33196

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 2/15/2025: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It's just a simple lot with U-Hauls parked. The gate was open and easy to access to retrieve the truck. U-Haul representative were in constant communication and helpful via text message during the whole pick-up process.

Rafael H 
Rating:
5.0

Very grateful for the help of the lady, she guided me very well. Thank you

RENE D 
Rating:
1.0

Nobody was on site when I arrived during regular working hours, after I called the phone number on Google Maps a woman told me that someone was going to assist me in 5 min. Later a very young girl without any U-Haul uniform showed up and received the Truck and told me to park it in a place where a big dog was chained, I told her I was no going to do that. Very dissatisfied with this place.

Yasiel F 
Rating:
3.0

When I first arrived no one was there. Someone eventually arrived and I was able to pickup the U-Haul.

Porscha M 
Rating:
3.0

Customer did not leave a comment.

Walter U 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
5.0

Customer did not leave a comment.

Kayner P 
Rating:
5.0

Excellente servicio, professionales, me llamaron para confirmar, en todo el proceso de mudanza estuvieron en contacto atravez de texto y telefono. Muchas Gracias por hacer mi mudanza mas facil y menos extresante.

JANET S 
Rating:
5.0

Customer did not leave a comment.

Rafael C 
Rating:
5.0

Customer did not leave a comment.

LUIS G 
Rating:
5.0

Customer did not leave a comment.

neil v 
Rating:
5.0

Customer did not leave a comment.

Andy P 
Rating:
5.0

Customer did not leave a comment.

Indira R 
Rating:
5.0

Customer did not leave a comment.

Jorge L 
Rating:
5.0

Customer did not leave a comment.

TERRY J 
Rating:
1.0

They had the truck at a different location than what was online. It was farther than the address that I scheduled with, and I had already locked in and had no choice. They told me at the last minute that the truck was somewhere else and I ended up having to pay for that mileage and gas, I also had to pay Moore for an Uber to go farther because the first Uber took me to the address advertise and then they told me afterwards the truck wasn’t there and I had to Uber even farther horrible experience

Mosaide D 
Rating:
5.0

Customer did not leave a comment.

RAMON J 
Rating:
5.0

I loved the drop off. It was quick and easy. I returned it through the U-Haul app and the lady that was there was super helpful with telling me where to park it.

Arianelys R 
Rating:
5.0

Customer did not leave a comment.

TERESA P 
Rating:
1.0

No one was there to setup/attach the trailer. after a return call from a lady and indicated that i to attach the trailer by myself that was easy and not difficult. A neighbor shows up 20 minutes later and saw me having difficulty to move the trailer into position and help to attach it. the date before I returned the trailer, no one was there again. I called the number on the contract and never got a call back. I detached the trailer and left. The same neighbor saw me and we said good bye.

Carlos H 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
4.0

Customer did not leave a comment.

MANUEL F 
Rating:
3.0

Customer did not leave a comment.

Christopher R 
Rating:
4.0

Customer did not leave a comment.

fausto s 
Rating:
5.0

Customer did not leave a comment.

Steven V 
Rating:
5.0

Customer did not leave a comment.

Jorge M 
Rating:
4.0

Location was easy to get too. It was a little tight getting turned around, but the staff was very helpful.

Gregory P 
Rating:
4.0

Customer did not leave a comment.

MARIA R 
Rating:
1.0

No tiene informacion ni señalizacion. Un desastre

Anibal O 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Rick L 
Rating:
2.0

The truck had no gas. and we returned it whit half tank of gas. The truck had a hole and our mattress and chair got too wet with the rain.

Fernando B 
Rating:
5.0

Customer did not leave a comment.

Mario M 
No reviews have been submitted for this location.

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