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LYNNETTE D
Customer Reviews for Road Side Rescue
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off. Concerned about charges. Hello, I don't believe I should be charged for the extra mileage here. I originally rented from a UHAUL in Avilla, IN. I would then go to Waterloo to load things on. Friday before my rental, I get a call stating there was no more 10' trucks at that location, they offered a 26' from Avilla, or a 10' from Angola. I wanted a 10 footer, so I went with Angola, they said it wouldn't be until 9 am I could get it in Angola, so they sent me to Fort Wayne to get a 10' at 7 am, which I originally booked. So, I had to drive to Fort Wayne, back track to Waterloo, and then on to Muncie. So, since the only available truck was in Fort Wayne, so this added extra mileage. Also, I was given a $57 discount if I dropped it off in Anderson, an additional 20 miles from Muncie. Because of these two things which were all initiated by UHAUL, I believe I should not be charged for extra mileage of $49.95, and I would like to be reimbursed for that. Please let me know how you plan to remedy this situation, thanks for your time, Brett
Brett EI declined the insurance but when I went to pay they had snuck it back on there. Also this site has no room to navigate with a trailer. I will not rent here again! Also not really a site problem but their largest trailer has no jack wheel on the front so once you load it you have to leave it on your truck!
BRIAN HBe open on sundays
Stacey HI had to continue to air the tire, IN had to get someone to fix the wires for the light because it looked like they had been chewed
MARGARET BThe lot is small and overcrowded. Difficult to maneuver the trailer into a parking spot.
Vaun GGreat Service.
Lori LThe brakes were grinding and the truck didn’t want to start after the first start
BLAKE PDidn't look like they were open to begin with and the electronic open sign was not on. He didn't go over how to use the equipment and I had to come back and ask for hime to identify the current so I wouldn't be charge with the damage when I arrived my destination. Also, I couldn't understand the person. His english was extremely poor at best. He couldn't give me a copy of my contract because his printer was out of ink.
PAUL BOwner was very nice and polite. It was easy to pick up and deliver. I did not go over on mileage and I put a little more gas in than needed. My final bill was the same as quoted.it was good service!
LISA JVery grateful for the friendly helpful service
Kerstin HVery friendly, easy communication. In and out of office within ten minutes
TANNER AI rented this truck to move furniture between nearby storage lockers, so I returned the truck to the same location. The attendant was friendly, and both pickup & return was easy. Overall this rental went very well.
WILLIAM CThe gentleman took the trailer off quick and I was on my way
PATRICK SOnly thing that was missing was passenger side wiper blade which went unnoticed till it started to downpour and I heard screeching and instantly turned off wipers but the wiper arm scratched front windshield I immediately notified the rental company told him I had paid for the insurance and I was letting him know that I was going to buy a new set of wipers to replace the one that was there and the one that was not, he told me not to worry about it and that it was going to be taken care of
WILLIAM BFirst time user of the service. It worked out as planned. Keep up the great work.
JASON MI had the best experience with this location , friendly and very helpful
MITCH KI used drop box so can't rate some categories.
DANIEL V⭐️⭐️⭐️⭐️⭐️
William CProfessional
DWAIN ADidn't have the equipment needed that was reserved
GEOFFREY BThe only issue I had with the truck is that your cup holders are trash. Spilled 3 different drinks (which I cleaned the mess up on each incident) Couldn't even hold a Monster drink without collapsing and spilling the drink.
ROBERT DThe equipment wasnt ready for pickup because the admin didn’t want to go out in the rain, so I lost almost a whole hour on my reservation with no compensation.
EZRA COur truck leaked all over our things and we received zero compensation. We have rented several Uhauls in the past and have never been more dissatisfied. We will be looking for a new truck rental going forward. HORRIBLE customer service and claims service. We only wanted the rental somewhat compensated NOT the entire fee not even the dry cleaning…. JUST THE TRUCK RENTAL…. Absolutely disappointing experience
Jason DNot a fan of the door style on the trailer I got. The roll up door caused some problems when my items shifted and pinned the door shut making it really hard to open up.
CHRISTOPHER WVery nice easiest rental 5stars
ROBBY MQuit charging smart move without asking.......
JASON VThey didn't secure the trailer to the ball on my hitch. It popped off when I hit a bump on 465 going 55mph. Could have killed me, or someone else. My car is not running correctly now. I'm speaking with an attorney. Terrible, scary experience
PHILLIP PThere always friendly and have clean equipment, when I ordered the first time shul wanted to route me to Nicole Ave but kept persisting and got my truck there
JAMES MGood service, but I was charged 21 extra dollars for gas when I had slightly more in it than when I rented it. It said 55 miles until empty when I got it, but I left it saying 78 miles until empty. I do not feel like I should have been charged extra!!!
Lisa JI had a reservation for 9:00 am. Staff did not arrive at the location until 9:30. Once staff arrived, they were unfriendly and after I had completed my paperwork, I had to go back into the office to request assistance hooking up the trailer. I rented a 6x12 foot trailer, these are very heavy. I would have thought that the staff would have automatically been willing to assist and ensure the trailer was hooked up correctly. Additionally, the plug for the trailer lights was laying on the ground in the snow and ice. It was about 5 degrees outside, and I had to stand there in the cold and blow on the light plug to thaw it out in order to be able to use the trailer lights. At this point the individual from the location had already gone back inside, as the extent of his assistance was getting the tongue of the trailer on the ball, then he left, and I was left to hook up the rest of the trailer myself, including thawing out the light plug that should have been kept out of the snow. I attempted to call this location when they were not open for my pickup, they did not answer the phone. I called the national U-Haul number, they tried to contact them as well, the local location did not answer for them either. If you are on a schedule, need any assistance, etc. consider a different location.
RYAN RWe were there at 9am to get truck. I did mobile pick up so it would be easy to grab and go. Have used the process in Iowa. But this time you had to go in the office to get key. Well there was no one in the office. After few calls to U-Haul the guy shows up 45 minutes late. Very frustrated because we are the schedule which made us 45 minutes late. Not happy.
Mary PPoor location between two railroad tracks. Truck check engine light was on. No one wanted to help.
Matthew MVery friendly and quick to get me on the road!
OWEN BParking lot is too small
Marlena MThey were very pleasant and great to deal with. It was very cold the day I picked up but they made sure I had the best trailer the the long haul and ensured everything was working before leaving. Great location.
MEL MNice customer service… friendly family!
CHRISTOPHER PThe owners are very friendly and helpful. This was my third time using this site. I'll be back next time I need a u haul vehicle.
CHARLES MNa
MERRELL OEverything was fine and smooth. Friendly people
IGNACIO SYou were flexible and accommodating to our needs. Much appreciated!
JUSTIN MYour website is extremely slow to open or respond to questions.
DANIEL TThe first truck they gave me had an engine light on. So I returned it before leaving the parking lot. There were only two large trucks at the time. The second truck had a wheel alignment was off. The truck pulled to the Right the entire 6 hours of the move, and during windy situations on the road, it felt like, we were going to run off the road several times. I did not feel safe.
SHARA EThe lady customer service agent was very friendly and helpful.
SHARA EVery kind and courteous have everything I needed
JAMES MI arrived after hours to return equipment, so no personnel were on-site. I used the Uhaul app to complete the return. It was easy to use.
SHAWN CNothing
Jessica BNothing
Danielle WShe was very busy but was still able to handle a rude customer and keeping her politeness to him , then giving us good customer service
Virginia CDropped off a trailer here on a Sunday afternoon. There was plenty of space to pull in and turn around. Since it was an after-hours drop off, I didn't go into the building or interact with anyone. The lot where I dropped off the trailer was clean. The building was nothing special on the outside, but it's a towing company so that tracks. Grateful for a nearby 24-hour drop off location after 2 days of towing the trailer.
Michael LDidn't like that they were going to charge me $9.00 for gas when we filled it up above what we received it! Maybe beware!...
CADIN HI appreciate your business and the staff was amazing.
LASHUN TEnjoyed the rental experience!!
TERRY OVery friendly and helpful.
ALBERT PVery helpful and kind
FRANK C