Perhaps a faster check-in. I did not check-in in advance. Also, perhaps the truck could have been ready to go near the front of the station. I had to go find it way in the back of the property.
John T
Customer Reviews for Smiths Falls Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have major issues with your online booking program and with your staff at 1-800. If I book two months in advance and the system lets me choose the pick up and drop off then one would assume that all is okay. To text two days in advance and change the location for pickup is absolutely NOT at all considerate to the consumer and then to have your online staff threaten “if you don’t like it we’ll just cancel your request” and then hang up on you. People would like to rely on your service in a time of major stress for them and instead the way your processes are set up it adds to the stress. Why can’t your online system simply say “this site does not do one way trips” and clearly identify which sites do? Why are your online staff combative and rude?
Margaret LThe clerk at this location tried to charge me 50$ extra gas and I proved this to him as I put 50$ in and filled fuel above what I got truck at I was overcharged significantly and felt very scammed at the end of experience I will be requesting a refund as this was worse experience with uhaul I have ever had as a repeat customer very sad
Aron BVery polite and kind staff,thank you
STEPHANE BU-Haul counter needs a sign.
Ken AThe system was not working right. Site was down couldn’t do the computer work so we were trying to pay for over 30 min. The two guys were very good to work with us. It didn’t seem anything to do with location system it was right from U-Haul site. Left us late for pick up of the bed so location for pick up was delayed and caused everything on delay for the rest of the times we had to meet. U haul should have given discount. Please follow up with this. Thanks
Glenna MThe fellow working there was friendly and very helpful.
Susan MU-haul would spill out gas when trying to fill despite the gas gauge saying it was low indicating it was full. Got charged for the fuel being low even though the gas gauge is clearly broken. Had no other uhauls to swap with.
Alexa CThe person at the desk wasn’t able to unhook the trailer.
Steven CNo improvement needed .. the staff were very friendly and helpful. It was very nice to see an option to rent locally (the previous U-Haul dealer had a fire at their business location).
Peter TAgain more training needed. The staff had no idea how to give a return receipt and defaulted to "uhaul will email you one". Not a reassuring response for people who generally esque computers.
Andrey ZEverything was perfect👍
balu kThe trailer vibrated very badly, something not right with it
CHARLES BSimple, hassle free!
William PWas so quick and easy. Staff was very helpful from start to finish!
Kelly-Ann RThere were a few issues with the previous drop off not being completed, but, they corrected it quickly and efficiently. Had us on our way with very little delay. Otherwise, 5 stars!!
Curtis CVery friendly customer service, they helped both times when i needed the rental.
Ananthakrishnan MGreat customer service from start to finish, thank you.
Valérie G