Customer Reviews for Rob Lohman
(U-Haul Neighborhood Dealer)

361 reviews

615 E Colby St   Whitehall, MI 49461

(231) 893-4078

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(231) 893-4078

615 E Colby St
Whitehall, MI 49461

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Uhaul website is atrocious. It is not consumer friendly. At all. Where's the competition?

EDWIN J 
Rating:
5.0

Customer did not leave a comment.

Lawrence G 
Rating:
5.0

quick and easy

David J 
Rating:
5.0

Customer did not leave a comment.

AARON G 
Rating:
5.0

Customer did not leave a comment.

Patrick E 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
3.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Madalyn C 
Rating:
5.0

Good guy working the counter. He was a lot of help

Elisha B 
Rating:
5.0

Rob was easy to work with.

David J 
Rating:
5.0

Customer did not leave a comment.

DUANE J 
Rating:
5.0

Customer did not leave a comment.

Kathy W 
Rating:
5.0

Customer did not leave a comment.

Jody B 
Rating:
5.0

Customer did not leave a comment.

Dave D 
Rating:
5.0

Great experience - Went very well!

john a 
Rating:
4.0

Surprisingly there were items left in the back of the truck when I picked it up. These were things that I did not order a number of blankets and an appliance dolly. The previous renter did not clean out the back of the truck as required so I did on completion of my move. The cab of the truck was clean so there was no need to do anything with that. I was pleased to know that I had 24 hours to return the truck this was very well appreciated due to the fact that my moving help could not arrive on the day I picked up the truck. Nothing to do with U-Haul rental.

JOEL P 
Rating:
5.0

Great customer service and good equipment!

Jerry S 
Rating:
5.0

Easy to pull in and thru

Theodore L 
Rating:
4.0

Customer did not leave a comment.

Chris C 
Rating:
4.0

I did not get an email for return of trailer

SUSAN H 
Rating:
5.0

Customer did not leave a comment.

Cheryl M 
Rating:
4.0

Customer did not leave a comment.

genavive c 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
5.0

Nothing the representative there was a friendly and helpful and made my move. Just a bit easier which I appreciate.

Amanda H 
Rating:
5.0

Customer did not leave a comment.

Shannon Q 
Rating:
5.0

Customer did not leave a comment.

Bryan E 
Rating:
5.0

Customer did not leave a comment.

Jennifer R 
Rating:
3.0

Customer did not leave a comment.

john G 
Rating:
5.0

Everything was very efficient and quick to setup arrangements.

Pamela L 
Rating:
5.0

Customer did not leave a comment.

Shane D 
Rating:
5.0

Customer did not leave a comment.

Pam G 
Rating:
5.0

Tie down ratchets for the front wheels are rusted and very dificult to operate, might be a safety issue in the near future...if they dont latch correctly.

Andrey B 
Rating:
5.0

Rob Lohman goes above to assist customers. Truck I reserved was not available, so I got a free upgrade. However mileage was cut in half, Rob corrected the issue saved me over $100.00. Thanks

Jeffery E 
Rating:
5.0

Easy to work with. Had to extend our usage but it was made easy by the dealer.

JoAnne P 
Rating:
5.0

Although the online reservation didn't save the gentleman made sure I had what I needed , and answered my questions without a hitches . Great small town business !

Renae B 
Rating:
5.0

I like the old policy, rent with full tank return with full tank. Otherwise all was good, made for a smooth move.

Jeffery E 
Rating:
5.0

Customer did not leave a comment.

Craig G 
Rating:
5.0

Thanks Rob… appreciate all your help!! Kelly white

Kelly W 
Rating:
5.0

Customer did not leave a comment.

Liliana B 
Rating:
3.0

Customer did not leave a comment.

Rudolf O 
Rating:
2.0

Equipment that was requested was not provided. Staff didn't know anything about uhaul

Nicholas D 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
5.0

Customer did not leave a comment.

Sandra M 
Rating:
5.0

Great customer service. Car carrier had no license plate. Rob did note it.

David H 
Rating:
2.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Maureen H 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
3.0

Check washer fluid & wiper condition before you leave in a Winter weather advisory

craig w 
Rating:
5.0

Very helpful and courteous

WAYNE D 
Rating:
4.0

Customer did not leave a comment.

rudolf o 
Rating:
5.0

This location is an small town business...but does an excellent job to accommodate any customer request.

JULIE A 
Rating:
5.0

Customer did not leave a comment.

GERALD A 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
1.0

My entire experience with Uhaul was horrible! 1st my reservation was switched to whitehall when my storage unit was in Muskegon. Then my boxes or dolly weren't in the truck. I had to put my things in garbage bags because it was Sunday morning and nobody was around. I couldn't find boxes until the uhaul.on Apple opened. And I had to leave my refrigerator and stove behind because I had one person helping me move who couldn't lift the heavier items. Complete disaster of a day. The manager called the next day and was very apologetic. Offered to give the reservation fee back. That took almost 2 weeks. Then almost 30 days later, they take $200 off my card. I am still waiting for a reply from the manager again. It's been 3 days since I emailed him. Will never use Uhaul again!!

Jami P 
Rating:
5.0

Customer did not leave a comment.

RICKY D 
Rating:
3.0

I had called on Thursday to them asking to rent 10' one way. Was told they couldn't let the truck go one way because they were book on weekend. Call another location @ was informed she found one at this location for one way???? So they lied. U-HAUL Company update: The reservation system did not work as intended. Mr. Lohman did not lie. Thank you for the feedback. We will use this to improve.

GEORGE B 
Rating:
5.0

The digital app pickup did not work at all. I was asked to click buttons in emails that did not exist. It was an endless loop that continually brought me to misleading information on how to accomplish my task. I'm a UX designer - this was the worst UX I've seen in my life. Incredibly frustrating on a day when I just needed keys to a truck. The store owner (who just happened to be there on a Saturday) had to override for me, and use his master key. Hot garbage.

Shaun M 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M 
Rating:
4.0

Customer did not leave a comment.

Julian S 
Rating:
3.0

The online pick up process was absolutely terrible (by no fault of the location). The software repeatedly thought that I had already picked up the truck when I hadn't received the key code yet. It took me over 2 hours to get my truck. I will never use this system again.

Jacob S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

The cab does smell like a smoker used it last and my husband has asthma. Are clients allowed to smoke in the cabs? We have rented from Uhaul several times and this is the first time the cab has been smokey. Just some feedback.

MATTHEW G 
Rating:
4.0

BETTER DIRECTIONS/MAP It was way out of our normal travel area, (28 miles in a direction I had never gone) and we were not familiar with the area. (A slightly larger sign would be nice. The trucks were back away from the road, and we drove by once without seeing them.)

CHRISTINA M 
Rating:
5.0

They were wonderful. There was an issue with the pick up time but they were able to get us ready to go on time.

DONOVAN B 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Everything was great. Terry and his son take care of business.

RONN J 
Rating:
4.0

Customer did not leave a comment.

EMILY G 
Rating:
5.0

Everything was great. Personell were friendly, efficient & professional. Great experience.

CHARLES D 
Rating:
5.0

Always great service from Rob.

ROGER L 
Rating:
5.0

Best place to work with.worker did a nice job unhooking the unit. Thanks again. Will use again when going south.

ROGER G 
Rating:
5.0

Experience was excellent! Staff was very helpful and friendly.

TENA M 
Rating:
5.0

Excellent. No concerns.

JAMES L 
Rating:
5.0

The reservation I made with the Customer Care #, was not in the system. Rob was very courteous and helpful. He made the process quick and easy, relieving a lot of stress. I’d highly recommend this location!

JOHN R 
Rating:
5.0

Customer did not leave a comment.

Sabryna C 
Rating:
5.0

Customer did not leave a comment.

TAMMY L 
Rating:
2.0

Not the location it the app. It took us an hour the app locked. Every u haul need a wifi use. It should not be this hard. Never again!

Gary G 
Rating:
3.0

The vehicle was clean and served it's purpose. I do feel it was a bit pricey. I only needed the truck for less than 2 hours to haul 1 table a total of 31 miles and it cost me almost $75. I wish there would have been more size choices and maybe an hourly rate.

RONDASUE B 
Rating:
5.0

Customer did not leave a comment.

BRYCE T 
Rating:
5.0

Superior customer service was provided....

JULIE A 
Rating:
5.0

Customer did not leave a comment.

AMYJO W 
Rating:
5.0

Customer did not leave a comment.

Kris T 
Rating:
5.0

Customer did not leave a comment.

ROGER G 
Rating:
5.0

The front of the truck and windshield were not clean, covered with bugs. The dolly tire on the right side needed air, it was very low. I would have like to have had cruise control for such a long trip. Otherwise everything was OK..

Charles J 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Rob is a great guy and easy to work with!

SUZANNE M 
Rating:
5.0

Customer did not leave a comment.

DEBRA J 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P 
Rating:
5.0

Customer did not leave a comment.

THEODORE H 
Rating:
5.0

Customer did not leave a comment.

Julie M 
Rating:
4.0

Customer did not leave a comment.

KIRK T 
Rating:
4.0

Customer did not leave a comment.

Daniel R 
Rating:
4.0

Customer did not leave a comment.

Hallie H 
Rating:
4.0

On line reservation system did not work. I had to call the local store directly.

THOMAS H 
Rating:
3.0

Customer did not leave a comment.

HOWARD H 
Rating:
3.0

Customer did not leave a comment.

Amber H 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
No reviews have been submitted for this location.

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