Customer did not leave a comment.Shane D.
Customer Reviews for Rob Lohman
(U-Haul Neighborhood Dealer)
Whitehall, MI 49461
Services at this Location:
- Mon–Thur8 am–5 pm
- Friday8 am–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pam G.
Tie down ratchets for the front wheels are rusted and very dificult to operate, might be a safety issue in the near future...if they dont latch correctly.Andrey B.
Rob Lohman goes above to assist customers. Truck I reserved was not available, so I got a free upgrade. However mileage was cut in half, Rob corrected the issue saved me over $100.00. ThanksJeffery E.
Easy to work with. Had to extend our usage but it was made easy by the dealer.JoAnne P.
Although the online reservation didn't save the gentleman made sure I had what I needed , and answered my questions without a hitches . Great small town business !Renae B.
I like the old policy, rent with full tank return with full tank. Otherwise all was good, made for a smooth move.Jeffery E.
Customer did not leave a comment.Craig G.
Thanks Robâ€¦ appreciate all your help!! Kelly whiteKelly W.
Customer did not leave a comment.Liliana B.
Customer did not leave a comment.Rudolf O.
Equipment that was requested was not provided. Staff didn't know anything about uhaulNicholas D.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Sandra M.
Great customer service. Car carrier had no license plate. Rob did note it.David H.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.David D.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Maureen H.
Customer did not leave a comment.Douglas W.
Check washer fluid & wiper condition before you leave in a Winter weather advisorycraig W.
Very helpful and courteousWAYNE DANIEL H.
Customer did not leave a comment.rudolf O.
This location is an small town business...but does an excellent job to accommodate any customer request.JULIE ANN T.
Customer did not leave a comment.GERALD ALBERT S.
Customer did not leave a comment.DENNIS B.
My entire experience with Uhaul was horrible! 1st my reservation was switched to whitehall when my storage unit was in Muskegon. Then my boxes or dolly weren't in the truck. I had to put my things in garbage bags because it was Sunday morning and nobody was around. I couldn't find boxes until the uhaul.on Apple opened. And I had to leave my refrigerator and stove behind because I had one person helping me move who couldn't lift the heavier items. Complete disaster of a day. The manager called the next day and was very apologetic. Offered to give the reservation fee back. That took almost 2 weeks. Then almost 30 days later, they take $200 off my card. I am still waiting for a reply from the manager again. It's been 3 days since I emailed him. Will never use Uhaul again!!Jami P.
Customer did not leave a comment.RICKY DUANE S.
I had called on Thursday to them asking to rent 10' one way. Was told they couldn't let the truck go one way because they were book on weekend. Call another location @ was informed she found one at this location for one way???? So they lied. U-HAUL Company update: The reservation system did not work as intended. Mr. Lohman did not lie. Thank you for the feedback. We will use this to improve.GEORGE B.
The digital app pickup did not work at all. I was asked to click buttons in emails that did not exist. It was an endless loop that continually brought me to misleading information on how to accomplish my task. I'm a UX designer - this was the worst UX I've seen in my life. Incredibly frustrating on a day when I just needed keys to a truck. The store owner (who just happened to be there on a Saturday) had to override for me, and use his master key. Hot garbage.Shaun M.
Customer did not leave a comment.CASSANDRA MARIE K.
Customer did not leave a comment.Julian S.
The online pick up process was absolutely terrible (by no fault of the location). The software repeatedly thought that I had already picked up the truck when I hadn't received the key code yet. It took me over 2 hours to get my truck. I will never use this system again.Jacob S.
Customer did not leave a comment.MICHAEL WAYNE S.
The cab does smell like a smoker used it last and my husband has asthma. Are clients allowed to smoke in the cabs? We have rented from Uhaul several times and this is the first time the cab has been smokey. Just some feedback.MATTHEW GILL M.
BETTER DIRECTIONS/MAP It was way out of our normal travel area, (28 miles in a direction I had never gone) and we were not familiar with the area. (A slightly larger sign would be nice. The trucks were back away from the road, and we drove by once without seeing them.)CHRISTINA MADELE H.
They were wonderful. There was an issue with the pick up time but they were able to get us ready to go on time.DONOVAN BLACKWOO J.
Customer did not leave a comment.DOUGLAS MILTON O.
Customer did not leave a comment.MICHAEL KERRY V.
Everything was great. Terry and his son take care of business.RONN JEFFRY N.
Customer did not leave a comment.EMILY GENIG W.
Everything was great. Personell were friendly, efficient & professional. Great experience.CHARLES DARRYL W.
Always great service from Rob.ROGER LEE S.
Best place to work with.worker did a nice job unhooking the unit. Thanks again. Will use again when going south.ROGER GENE P.
Experience was excellent! Staff was very helpful and friendly.TENA MARIE D.
Excellent. No concerns.JAMES LLOYD G.
The reservation I made with the Customer Care #, was not in the system. Rob was very courteous and helpful. He made the process quick and easy, relieving a lot of stress. I'd highly recommend this location!JOHN ROBERT T.
Customer did not leave a comment.Sabryna C.
Customer did not leave a comment.TAMMY LOUISE Z.
Not the location it the app. It took us an hour the app locked. Every u haul need a wifi use. It should not be this hard. Never again!Gary G.
The vehicle was clean and served it's purpose. I do feel it was a bit pricey. I only needed the truck for less than 2 hours to haul 1 table a total of 31 miles and it cost me almost $75. I wish there would have been more size choices and maybe an hourly rate.RONDASUE B.
Customer did not leave a comment.BRYCE THOMAS C.
Superior customer service was provided....JULIE ANN T.
Customer did not leave a comment.AMYJO W.
Customer did not leave a comment.Kris T.
Customer did not leave a comment.ROGER GENE P.
The front of the truck and windshield were not clean, covered with bugs. The dolly tire on the right side needed air, it was very low. I would have like to have had cruise control for such a long trip. Otherwise everything was OK..Charles J.
Customer did not leave a comment.RICHARD BRIAN W.
Customer did not leave a comment.Mark D.
Rob is a great guy and easy to work with!SUZANNE MARTHA V.
Customer did not leave a comment.DEBRA JEAN R.
Customer did not leave a comment.JOSHUA PAUL D.
Customer did not leave a comment.THEODORE HARRISO J.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.KIRK TIMOTHY G.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Hallie H.
On line reservation system did not work. I had to call the local store directly.THOMAS H.
Customer did not leave a comment.HOWARD HARLEY H.
Customer did not leave a comment.Amber H.
Customer did not leave a comment.RICHARD BRIAN W.
Customer did not leave a comment.tomas S.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.JESSELEE A.
A lot of our things got wet from a leak, including our nearly new mattress. Very upset.Jeremy W.
Customer did not leave a comment.Damon R.
Payment wasn't deducted from my account for a month. Way too long - if people are not on top of balancing their checking account it could really mess things up. This took way too long to process the payment.Richard G.
Easy quick and professionalDennis L.
I would highly recommend this u-haul business. Friendly and very easy to do business with.Scottallen A.
Customer did not leave a comment.andy R.
Customer did not leave a comment.John B.
Customer did not leave a comment.Loretta P.
Only moved a few miles so the rental was short in duration. Personnel was courteous and helpful. Would use them again.Tom A.
Customer did not leave a comment.Julieann W.
Not sure why we got charged $25 cleaning fee when it was dirty when we got it. Crumbs all over the seats and dirty floors. Something sticky on the middle seat. Check in was slow due to the app. The operations manager was helpful.Nina V.
Customer did not leave a comment.Ann F.
Customer did not leave a comment.Arthur E.
Customer did not leave a comment.Clinton J.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Darcy P.
Due to humid, hot weather & heat, I accidentally locked the keys in truck. I was surprised how easy it was to return truck on line. Just hoping I did everything right for the first time.SANDY C.
Customer did not leave a comment.Roland A.
Customer did not leave a comment.Peter W.
Very friendly and cooperative staff.Thomas C.
The gentleman that helped me was awesome. He made sure everything was connected properly and really went the extra mile to make me comfortable with the trailer and safe. Thank you!Markdouglas L.
Customer did not leave a comment.Robin W.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.Johnwayne H.
Customer did not leave a comment.Larry H.
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