I had called on Thursday to them asking to rent 10' one way. Was told they couldn't let the truck go one way because they were book on weekend. Call another location @ was informed she found one at this location for one way???? So they lied.GEORGE B.
Customer Reviews for Rob Lohman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The digital app pickup did not work at all. I was asked to click buttons in emails that did not exist. It was an endless loop that continually brought me to misleading information on how to accomplish my task. I'm a UX designer - this was the worst UX I've seen in my life. Incredibly frustrating on a day when I just needed keys to a truck. The store owner (who just happened to be there on a Saturday) had to override for me, and use his master key. Hot garbage.Shaun M.
Customer did not leave a comment.CASSANDRA MARIE K.
Customer did not leave a comment.Julian S.
The online pick up process was absolutely terrible (by no fault of the location). The software repeatedly thought that I had already picked up the truck when I hadn't received the key code yet. It took me over 2 hours to get my truck. I will never use this system again.Jacob S.
Customer did not leave a comment.MICHAEL WAYNE S.
The cab does smell like a smoker used it last and my husband has asthma. Are clients allowed to smoke in the cabs? We have rented from Uhaul several times and this is the first time the cab has been smokey. Just some feedback.MATTHEW GILL M.
BETTER DIRECTIONS/MAP It was way out of our normal travel area, (28 miles in a direction I had never gone) and we were not familiar with the area. (A slightly larger sign would be nice. The trucks were back away from the road, and we drove by once without seeing them.)CHRISTINA MADELE H.
They were wonderful. There was an issue with the pick up time but they were able to get us ready to go on time.DONOVAN BLACKWOO J.
Customer did not leave a comment.DOUGLAS MILTON O.
Customer did not leave a comment.MICHAEL KERRY V.
Everything was great. Terry and his son take care of business.RONN JEFFRY N.
Customer did not leave a comment.EMILY GENIG W.
Everything was great. Personell were friendly, efficient & professional. Great experience.CHARLES DARRYL W.
Always great service from Rob.ROGER LEE S.
Best place to work with.worker did a nice job unhooking the unit. Thanks again. Will use again when going south.ROGER GENE P.
Experience was excellent! Staff was very helpful and friendly.TENA MARIE D.
Excellent. No concerns.JAMES LLOYD G.
The reservation I made with the Customer Care #, was not in the system. Rob was very courteous and helpful. He made the process quick and easy, relieving a lot of stress. I'd highly recommend this location!JOHN ROBERT T.
Customer did not leave a comment.Sabryna C.
Customer did not leave a comment.TAMMY LOUISE Z.
Not the location it the app. It took us an hour the app locked. Every u haul need a wifi use. It should not be this hard. Never again!Gary G.
The vehicle was clean and served it's purpose. I do feel it was a bit pricey. I only needed the truck for less than 2 hours to haul 1 table a total of 31 miles and it cost me almost $75. I wish there would have been more size choices and maybe an hourly rate.RONDASUE B.
Customer did not leave a comment.BRYCE THOMAS C.
Superior customer service was provided....JULIE ANN T.
Customer did not leave a comment.AMYJO W.
Customer did not leave a comment.Kris T.
Customer did not leave a comment.ROGER GENE P.
The front of the truck and windshield were not clean, covered with bugs. The dolly tire on the right side needed air, it was very low. I would have like to have had cruise control for such a long trip. Otherwise everything was OK..Charles J.
Customer did not leave a comment.RICHARD BRIAN W.
Customer did not leave a comment.Mark D.
Rob is a great guy and easy to work with!SUZANNE MARTHA V.
Customer did not leave a comment.DEBRA JEAN R.
Customer did not leave a comment.JOSHUA PAUL D.
Customer did not leave a comment.THEODORE HARRISO J.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.KIRK TIMOTHY G.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Hallie H.
On line reservation system did not work. I had to call the local store directly.THOMAS H.
Customer did not leave a comment.HOWARD HARLEY H.
Customer did not leave a comment.Amber H.
Customer did not leave a comment.RICHARD BRIAN W.
Customer did not leave a comment.tomas S.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.JESSELEE A.
A lot of our things got wet from a leak, including our nearly new mattress. Very upset.Jeremy W.
Customer did not leave a comment.Damon R.
Payment wasn't deducted from my account for a month. Way too long - if people are not on top of balancing their checking account it could really mess things up. This took way too long to process the payment.Richard G.
Easy quick and professionalDennis L.
I would highly recommend this u-haul business. Friendly and very easy to do business with.Scottallen A.
Customer did not leave a comment.andy R.
Customer did not leave a comment.John B.
Customer did not leave a comment.Loretta P.
Only moved a few miles so the rental was short in duration. Personnel was courteous and helpful. Would use them again.Tom A.
Customer did not leave a comment.Julieann W.
Not sure why we got charged $25 cleaning fee when it was dirty when we got it. Crumbs all over the seats and dirty floors. Something sticky on the middle seat. Check in was slow due to the app. The operations manager was helpful.Nina V.
Customer did not leave a comment.Ann F.
Customer did not leave a comment.Arthur E.
Customer did not leave a comment.Clinton J.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Darcy P.
Due to humid, hot weather & heat, I accidentally locked the keys in truck. I was surprised how easy it was to return truck on line. Just hoping I did everything right for the first time.SANDY C.
Customer did not leave a comment.Roland A.
Customer did not leave a comment.Peter W.
Very friendly and cooperative staff.Thomas C.
The gentleman that helped me was awesome. He made sure everything was connected properly and really went the extra mile to make me comfortable with the trailer and safe. Thank you!Markdouglas L.
Customer did not leave a comment.Robin W.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.Johnwayne H.
Customer did not leave a comment.Larry H.
The issue is that self check in does not work because you can't get cell service at this location. Very frustrating, but not their fault.John D.
Customer did not leave a comment.Ty C.
The truck wasn't set up correctly upon my arrival and I spent 3 hours in the phone with people trying to figure it out. Very displeased with the service.Noah T.
Customer did not leave a comment.Cindy D.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Eric H.
I don't know how anything could be improved. The customer service was excellent:. easy registration, hook up, and return.GREGORY B.
They didn't know how to work the computer, it took them over 7 tries to get the order to go through finally, then the check engine light was on in the truck, and all they did was clear it and send us off on our way without putting it in the garage. The truck guzzled gas horribly the whole trip and had a horrible pull to the right the whole trip. I was so worried I might not make it to my destination. I hope I never have to use Uhaul again, and I won't be recommending it to any of my family or friends either.Nancy A.
Smooth experience. Friendly customer service. Wouldn't have gotten the job done without them.Jason L.
Customer did not leave a comment.Glenn C.
Very good service, answered my questions and was prompt.Kelly T.
Very helpful and eager to get you helped quickly and makes it a point that you leave happy.Wyatt M.
Customer did not leave a comment.Dan H.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Dakota L.
Have the side mirrors that adjust to the driver's personal needs. Have an extra runner so the truck accomadates the vertically challenged drivers. Other than those 2 items I would definitely recommend and use U-haul in the future.Lee P.
Customer did not leave a comment.robert W.
nothing .it was perfect .no problem very easy to rent and very helpful to call and rent for a xtra dayMary P.
Customer did not leave a comment.Sara C.
Customer did not leave a comment.Scott H.
They're a close location with friendly and helpful people. No improvement necessary.willie T.
Customer did not leave a comment.Deborah Z.
Friendly staffLynda B.
Let us know how noisy it can be when empty so we know this is normal.karin H.
Rob is very professional. Worked with me in advance to get the truck I needed.Pat R.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.CAROLYN S.