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Gary W
Customer Reviews for Robert & Bevs Truck Accessory Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Robert and Bevs was fantastic! They helped us out when another location was unable to fulfill our reservation. He had a clean, really well maintained truck pulled around within minutes of me arriving. Quick, clean, and incredibly friendly!! The kind of place that reminds you why local businesses are so important. 10/10 service! (but maybe less political signs at the checkout haha)
Elena VThe young man was extremely pleasant and we had an enjoyable conversation as he hooked my car hauler up and he checked it over.
CHARLES BAll was very good.
RYAN VI had to sweep out the back of the truck before use. It had a low beam burned out headlight. The check engine light came on about half way through our rental time
Craig PYou ppl trying to charge me more money gor what!!! I paid for the truck bought back nxt day why the hell uou trying to charge ne another day??? U didn’t even give me truck full
Jessica CClean up and maintain the truck's better..
Granville RAaron and Steve were very helpful and the equipment was there and in good shape. The process was well done all the way thru.
STEVEN SExcellent. No complaints!
STEVEN KAdd step to help getting into cab.
LORETTA RI have rented from Robert & Bevs three times and was always pleased with their service and helpfulness. I would highly recommend renting from them if you have the need for a rental truck or trailer.
WILLIAM MVery friendly and personable.
DEBRA WWe would love if you could keep a van at this location all the time.
Marcy SAbsolutely smooth and easy.
DAWN JMy truck was filthy on the inside dog fur and dirt between the seats.
BEVERY BWay, way way too expensive!!!!!
KEANE JDoors on the truck do not seal properly (both sides) and it causes extreme cabin noise when at highway speeds. This is very uncomfortable and unnecessary.
Frank DMy problem is with U-Haul itself. I returned the truck that same day. Rather than 11:30 the next day. My bill wasn’t discounted…
SCOTT DThe guy that helped initiate the rental was great. The guy that did the return was extremely rude and not helpful whatsoever
Ronald KNothing...Robert and Bevs was awesome to work with!
W DOutstanding service. Thanks
ROBERT CFriendly and helpful
Jacqueline MIf you end up getting a hitch just remember that somebody has to be present when you pick it up or there will be a delay that's what happened to us cost us a 2-hour delay
STACEY JGreat customer service !!!!!!
JOHN PHad problems with credit card. Got issue resolved. Great service. This is my primary point to rent from. Thank you
ALAN HGreat customer service!
Donald DRobert & Bevs were excellent!!! The gentleman that works there...helped us hook up the trailer...gave us instructions on how it all works. Thank you Robert & Bevs your knowledge help tremendously with our first rental. 5 stars!!!
Bob RThe people that own the store I went to are good people very friendly and helpful they seem me unhooking the trailer last night after they was closed he pulled in and helped me for no reason other than customer service, I've never met them before yesterday but again awesome place to do business on first impressions and the trailer worked wonderfully
william bRob and Beverly are great! Really easy drop off. Can't say enough about them
Sandra KWifi signal boost for better app usage.
Kimberly FNo one around and not very inviting. No directions on where to put the trailer. We called your 800 number. They were fine. But it would be nice if someone was available to assist if needed.
travis fThe truck was dirty in the back when we picked it up. Dirt all over the floor, cigarette buds. It was not swept before we took it.
Monica WRobert and Bevs is fantastic. UHaul on the other hand not so much. Your app is atrocious and faulty. Customer service is slow and has an attitude problem. 10/10 hope I never need your services again.
Nathan MTruck was filthy when I picked it up. Windshield was dirty. Mud in the cab. I had to sweep out the cargo box before I could use it. Then I got charged the cleaning fee.
Michael SDropped off the truck after hours and did not have any issues.
Mark KAll was excellent, I don't think you can improve it
RONALD FOur truck’s battery died and we had to wait almost 2 hours for U-Haul’s roadside assistance to jump us. Thank God we were parked in the driveway of our new home and could wait inside as it was only 35 degrees! I’m just wondering if these trucks are regularly maintained/ checked out before they’re released. Our had 147K miles on it.
Kieth HManager was very polite
Brian DCouldn’t think of anything. Fast courteous service
Rob SVery friendly and helpful staff. Easy, convenient in and out
Dennis ACustomer service was top notch. Get people to do business with.
Kevin EI rent a truck from Uhaul at least once a year for several days. Uhaul should make it mandatory that the windshield is cleaned. The inside of the windshield (every time) was very dirty from people vaping and smoking in the truck. This made driving at night difficult. The trucks all smell like a smoky bar room. Other than that the truck performed as expected. This stuff should be common sense.
Frank DThis location is top notch. Could not have had a better experience.
anthony dI am a repeat customer of this business and would highly recommend it!
GREGORY D