Customer Reviews for Roberts Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roberts Auto Service

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Lorie B. on

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Michael T. on

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Steffen H. on

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Keep up what you are doing

Breanne K. on

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n/a

Bruce H. on

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Fast friendly service

Wyman C. on

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Jessica G. on

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kelly H. on

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Seemed unable to Use pre check data so had to provide it all again. Took an hour and only customer. Very friendly and professional though.

elma R. on

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Make sure the address is correct so that GPS will take you right there instead of miles past it down the road. Also fix your online search so that it does not show something is available when it’s not. The entire process took way too long… I’m talking hours between the driving and the calling ...

DAVID C. on

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terry G. on

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They weren’t ready for us to pick up the truck. The roll up door did not move freely. It stuck in places and was a nuisance to raise and lower. The owner could not keep his focus on getting us processed. It took over and hour to do paperwork and he did not have requested blankets.

JOSEPH T. on

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I had a trailer tire blow out on the interstate. Upon inspection of the other tires on the trailer, 2/3 of the remaining tires were bald. Uhaul roadside assistance was very helpful to get the blown tire and wheel replaced, and to replace the other two bad tires, but this equipment should never have been rented to me in the state it was in. I believe the blowout was due to that tire being too low on tread also, and could have resulted in a much worse outcome than it did.

Rikki G. on

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Christopher W. on

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Great location. Great people. Highly recommended.

Michael H. on

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ROBERT T. on

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Aquiles R. on

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Excellent service and the people are the best. Very helpful throughout... will go back.

Shelton J. on

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Very courteous staff.

Michael S. on

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Robert J. on

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Excellent service! Great people ! Will go back again.

HOLLY H. on

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The service was exceptional. I had an unexpected delay and the owner was extremely patient, kind and friendly. He patiently waited for me to make sure I could get my hitch and while traveling on the road. I highly recommend Robert's Automotive. Great people.

cynthia L. on

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PETER B. on

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JEREMIAH O. on

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I like a paper bill instead of it being sent to my email. Otherwise excellent!

Sametria W. on

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Wendell T. on

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JULIAN G. on

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A pleasure doing business with Robert. Friendly, professional and fast service. Will go to him with any future needs.

Tyler S. on

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Michael R. on

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Very helpful and above and beyond customer service. If you award bonuses you should definitely give them one!

ANDURAY W. on

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Ryan M. on

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Trailer lights didn’t work. Had to spend time trying to fix them at two locations.

Donna E. on

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DENNIS H. on

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Several marker lights didn't work and were missing components.

Larry H. on

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Very easy to return.

Blake C. on

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When the uhaul customer service failed us by dropping our calls and only giving us an option of checking in online that would not work repeatedly; our move was saved by owner at this location. Not only did he stay late until we arrived at his location and did our whole pick up himself so we wouldn’t have to do anything online, he also gave a great deal for our troubles (none of which were caused by him).

Jasmine W. on

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WILLIE H. on

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Great Customer Service

JOHN T. on

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Tom C. on

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Very good service offset by the gas refill charge.

MARY N. on

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Area was crowded with automotive repair work and difficult to maneuver with a 26-foot truck.

JENNIFER H. on

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James S. on

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Charles C. on

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Steven B. on

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Friendly and helpful service. Call for directions.

BOBBY S. on

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Sarah O. on

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Kevin T. on

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Outstanding customer service and will definitely recommend them to others.

Helen R. on

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Sylvester J. on

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JOSHUA M. on

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Fast friendly service with a smile. Robert has Knowledgeable experience with uhaul equipment. He explained every detail that I needed to know. I don't see any room for improvement at this location. Great job! Thanks, Joshua Morgan

SCOTT S. on

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Great location, the guy that helped us was very friendly!

Joseph F. on

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Robert was the best! He was very professional, helpful, and accommodating. I recommend this location for anyone and I will definitely return if the need for this service occurs again.

Carlos A. on

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Margie R. on

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Margie R. on

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John K. on

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Kerri J. on

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Thanks Roberts Auto Service and wonderful staff you have. I rented a uhaul from your location couple months back and really glad you went over everything with me, the inspection, hooked it up for me and the adapter I had to go get first.. wonderful experience I had.. and I dropped off at your location this past sunday.. Thanks for going the extra mile making my experience as easy and understanding.

Todd C. on

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Mr. Jones was very helpful in the explanation of the setup and auto transporter operation

Theodore A. on

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Well, the entire process was incredibly slow due to the fact that his internet was slow or out. Whatever the case, it delayed my trip by 2.5 hours. I expected it to be a quick set up.

Ralph W. on

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Steven M. on

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Tom C. on

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Great people

William B. on

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jennifer G. on

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MATTHEW B. on

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Nathan B. on

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PETER F. on

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ROBERT P. on

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Richard S. on

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I found the owner of the location Robert to be very helpful and pleasant. The trailer was ready and clean it was a great experience.

JERRY L. on

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Reserved a 6x12 trailer and an auto transport from the Enterprise, AL location. Upon arriving, they informed me that the trailer was not there and at this location in Daleville. They claimed the called but left no voicemail to inform me of this move. Rude service over the phone but then all smiles when I arrived. The right rear tire on the trailer had a leak in it, which required me to stop every 2 hours to air it up as it would drop from 60psi to 10 within the 2 hours. This increased my 20 hour trip significantly and cost more money out of my pocket to do so. Office has dogs and tucked away in a corner for the uhaul rental signing, very uncomfortable.

JEAN B. on

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took the extra time to made sure everything was done correctly and even gave me pointers on backing up a trailer easier. was a great help.

GREGORY H. on

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TIFFANY M. on

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Peter E. on

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HARRY K. on

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Kevin M. on

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ROBERT B. on

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The drop-off was very easy. The personnel were great. The auto service setting was neither clean nor inviting, but appropriate for that setting. I didn't mind. The level of service easily made it worthwhile. I have already recommended them to others.

JARED P. on

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SARAH M. on

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My parents picked up the uhaul for me. I can't remember the person at the desk's name but she was very friendly. She called to give directions to her location which was above and beyond. Great customer service. The actual uhaul however, was hard to drive. The front end seemed to be out of alignment. We did make it to our destination safely though.

GUNNAR C. on

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Very friendly people and helpful.

DEBORAH H. on

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Operators were not very attentive when we arrived, on the phone, which is understandable, but made another call before waiting on us. She did not seem to be interested or extremely knowledgeable in her job. Not easy to get to trailer, it was in the back of field which was hilly and had ruts fora drive. When we asked about leaving the trailer elsewhere, it was double the price of bringing back an empty trailer. We were given the impression, that since it was a trailer, not a truck, it did not have to be returned at the same time it was rented ( say 9AM) or we would be charged another day.

MARYANN S. on

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Very friendly and helpful

SKYLER B. on

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SKYLER B. on

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Great service, very professional and helpful

SAMUEL M. on

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the service I received here was without a doubt the best I have ever received for any uhaul dealer period, after spending 20 years in the military I have used uhaul on more occasions that I can recall, so believe me when I say I know something about uhaul service this is how ALL uhaul places should be run. PERIOD. thank you.

Doyle H. on

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Waited over an hour for someone to show up that knew how to do the equipment rental after my appmt time.

William S. on

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Colby B. on

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Kenneth J. on

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ANTHONY M. on

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Scott H. on

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Roberts was the best. They were more than helpful, letting me know ahead of time what I needed when I picked up the trailer. It was evident that they were concerned with my needs even though they were a car repair shop first.

LATONYA J. on

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ERIN A. on

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ERIN A. on

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Erik B. on

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This is the 3rd time I have used uhaul and I have had multiple issues with tires blowing out. I will never use uhaul again. Across the board, uhaul has been poor at maintaining their equipment. My wife almost missed the funeral viewing we were going to because of the tire issue. I am disappointed and extremely upset that this happens every time we have used a uhaul. My recommendation will be to never use any uhaul for a trailer rental!

leon W. on

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very good the way it is.

CHANCE S. on

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LINDSAY W. on

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The sign was hard to see from the highway until I was on top of it. I dropped off my truck when the business was closed so Indidnt interact with the employees. There was plenty of turn around room. The aggressive guard dogs behind the fence were really unnerving because of their proximity to the drop box (4 feet way).

ryan S. on

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STEVE B. on

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