Customer Reviews for Roberts Auto Service
(U-Haul Neighborhood Dealer)

184 reviews

570 Hwy 84 E   Daleville, AL 36322

(334) 598-9305

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(334) 598-9305

570 Hwy 84 E
Daleville, AL 36322

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The trailer was not very clean. The customer service was exceptional!

SANDRA R. 
Rating:
2.0

Personnel not there to meet me. No where to park the trailer

James F. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

I arrived to pickup an auto transport trailer and I had a few hitch configurations with me to choose from. Robert took the time to put the correct ball on the hitch with the best offset. He did not have to do that for me. I appreciate the degree of detail he went into to make sure I was ready to go down the road and start the trip. Thank you!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DILLON H. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Mr. Robert was very respectful and considerate. He made sure that I received 100% satisfaction. I appreciate him and his time.

PRINCESS J. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

I would strongly suggest some way at drop off locations to refuel the trucks at drop off as the customer would be much more convient to fuel at the location and avoid over filling as i have always done and underfuel charges!!!

ADAM M. 
Rating:
5.0

Nothing needed to be improved.

BRIDGET Y. 
Rating:
5.0

Great service. Very friendly.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

The whole process was seem less and I would definitely rent again.

PATRICIA B. 
Rating:
5.0

Robert is great, always helpful and professional

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

ANDRE L S. 
Rating:
5.0

He was awesome, it started raining and he hooked up the trailer in the mud so I didn't even have to get out of the car.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

LYNNE M. 
Rating:
5.0

Very, friendly, efficient, and knowledgeable on usage and handling and return of vehicle.

SHEILA A. 
Rating:
5.0

Friendly people, easy access, excellent and prompt service

LUCINDA C. 
Rating:
5.0

This place is great I'll recommend my friends!!

john K. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
4.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Amazing customer service! Robert is amazing and takes care of you. He contacted me to ask if I wanted the auto transport same day as the truck or come back once the truck was packed. I was going to ask just that and he thought ahead enough to ask me first. Amazing.

John B. 
Rating:
5.0

I can't think of any. Robert provided me with a truck in less than 24 hours, on time, as required. He was friendly, knowledgeable, explained things to me in easy to understand language and covered my needs completely.

Roy E. 
Rating:
5.0

Customer did not leave a comment.

Lorim B. 
Rating:
5.0

Great location. Awesome customer service

John L. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
2.0

Customer did not leave a comment.

Jane C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

I was very annoyed that I reserved and confirmed my pick-up at the location of my choosing, then found out the day prior that I had to go somewhere else for the truck. This is the second time in a row this has happened and neither of my rentals were last minute, so there should have been plenty of time to get my required equipment to the location where I needed it. If my requested location does not have or is not scheduled to receive the truck I need by my pick-up date, then don't let me make a reservation at that location. I chose that location specifically because it was convenient to the locations I needed to go, and because that location indicated it had the truck I needed. If, for whatever reason, I need to pick up from another location, at least comp me for the mileage. Additionally, the new pick-up location did not even have weekend hours of operation - for a confirmed Saturday morning pick up! However, Roberts Auto Service (the alternate location) did allow me to pick up the truck Friday night.

Jason C. 
Rating:
5.0

Entire process was pleasant!!

veronica S. 
Rating:
5.0

Great service by Robert & his team.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

This establishment exceeds the available rating scheme (5 stars max rating). The owner went above and beyond and made my out of state move easier; he is definitely the first choice on u-haul rental within the enterprise-ozark-daleville area; highly recommend his services. He demonstrated time after time that he truly cares about the customer. He provides sound advice on equipment selection and usage, and makes available requested equipment necessary for the load and unload of the items to be transported. Thank you!!

Jorge J. 
Rating:
5.0

Customer did not leave a comment.

Jorge J. 
Rating:
5.0

Customer did not leave a comment.

Jorge J. 
Rating:
4.0

Customer did not leave a comment.

Jorge J. 
Rating:
3.0

Again, express the “wrong destination” fees associated when someone calls to make a drop off when you're not the scheduled location

Ashley P. 
Rating:
5.0

Both locations where very professional.

Joseph F. 
Rating:
4.0

Fix the location for Google. Google maps took me off course. Luckily there was a phone number on the receipt. Called the location and got better directions.

Colton H. 
Rating:
5.0

Overall great service.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

Customer did not leave a comment.

Arturo O. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

Lorie B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Keep up what you are doing

Steffen H. 
Rating:
4.0

n/a

Breanne K. 
Rating:
5.0

Fast friendly service

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Wyman C. 
Rating:
3.0

Customer did not leave a comment.

Jessica G. 
Rating:
3.0

Seemed unable to Use pre check data so had to provide it all again. Took an hour and only customer. Very friendly and professional though.

kelly H. 
Rating:
5.0

Make sure the address is correct so that GPS will take you right there instead of miles past it down the road. Also fix your online search so that it does not show something is available when it's not. The entire process took way too long… I'm talking hours between the driving and the calling ...

elma R. 
Rating:
1.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

They weren't ready for us to pick up the truck. The roll up door did not move freely. It stuck in places and was a nuisance to raise and lower. The owner could not keep his focus on getting us processed. It took over and hour to do paperwork and he did not have requested blankets.

terry G. 
Rating:
3.0

I had a trailer tire blow out on the interstate. Upon inspection of the other tires on the trailer, 2/3 of the remaining tires were bald. Uhaul roadside assistance was very helpful to get the blown tire and wheel replaced, and to replace the other two bad tires, but this equipment should never have been rented to me in the state it was in. I believe the blowout was due to that tire being too low on tread also, and could have resulted in a much worse outcome than it did.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Rikki G. 
Rating:
5.0

Great location. Great people. Highly recommended.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Excellent service and the people are the best. Very helpful throughout... will go back.

Aquiles R. 
Rating:
5.0

Very courteous staff.

Shelton J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Excellent service! Great people ! Will go back again.

Robert J. 
Rating:
5.0

The service was exceptional. I had an unexpected delay and the owner was extremely patient, kind and friendly. He patiently waited for me to make sure I could get my hitch and while traveling on the road. I highly recommend Robert's Automotive. Great people.

HOLLY H. 
Rating:
5.0

Customer did not leave a comment.

cynthia L. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

I like a paper bill instead of it being sent to my email. Otherwise excellent!

JEREMIAH O. 
Rating:
5.0

Customer did not leave a comment.

Sametria W. 
Rating:
5.0

Customer did not leave a comment.

Wendell T. 
Rating:
5.0

A pleasure doing business with Robert. Friendly, professional and fast service. Will go to him with any future needs.

JULIAN G. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Very helpful and above and beyond customer service. If you award bonuses you should definitely give them one!

Michael R. 
Rating:
3.0

Customer did not leave a comment.

ANDURAY W. 
Rating:
2.0

Trailer lights didn't work. Had to spend time trying to fix them at two locations.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Donna E. 
Rating:
3.0

Several marker lights didn't work and were missing components.

DENNIS H. 
Rating:
5.0

Very easy to return.

Larry H. 
Rating:
5.0

When the uhaul customer service failed us by dropping our calls and only giving us an option of checking in online that would not work repeatedly; our move was saved by owner at this location. Not only did he stay late until we arrived at his location and did our whole pick up himself so we wouldn't have to do anything online, he also gave a great deal for our troubles (none of which were caused by him).

Blake C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine W. 
Rating:
5.0

Great Customer Service

WILLIE H. 
Rating:
3.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Very good service offset by the gas refill charge.

Tom C. 
Rating:
4.0

Area was crowded with automotive repair work and difficult to maneuver with a 26-foot truck.

MARY N. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Friendly and helpful service. Call for directions.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

Sarah O. 
Rating:
5.0

Outstanding customer service and will definitely recommend them to others.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Helen R. 
Rating:
3.0

Customer did not leave a comment.

Sylvester J. 
Rating:
5.0

Fast friendly service with a smile. Robert has Knowledgeable experience with uhaul equipment. He explained every detail that I needed to know. I don't see any room for improvement at this location. Great job! Thanks, Joshua Morgan

JOSHUA M. 
Rating:
4.0

Great location, the guy that helped us was very friendly!

SCOTT S. 
Rating:
5.0

Robert was the best! He was very professional, helpful, and accommodating. I recommend this location for anyone and I will definitely return if the need for this service occurs again.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Margie R. 
No reviews have been submitted for this location.

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